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HBX Feature

Care Team

Real-time guidance from a dedicated team of experts to increase benefits engagement, improve health outcomes and lower costs.

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Simplifying and personalizing the employee health benefits experience.

The employee healthcare experience is confusing and fragmented—often leading to inefficient utilization and unnecessary costs. Our Care Team addresses these challenges by giving employees personalized support to better navigate their options and manage their health.

Meet the Care Team

The human touch behind League’s Health OS™.

Care Team is a multidisciplinary group of registered nurses, care navigators, and benefits experts. Members connect with the appropriate Care Team expert to address their needs through personalized, real-time omni-channel support.

Registered nurses

The clinical & triage experts

Registered nurses

Identify

Members with an acute or ongoing health concern self-identify their need using our ‘Get Care’ menu. Through intelligent routing, we connect the member with the appropriate Care Team expert—in this case, a registered nurse.

Registered nurses

Consult

The registered nurse actively listens to the member’s concern, asking questions and gathering information, so they can fully understand the problem.

Registered nurses

Recommend

Once the nurse is confident they understand the health concern they can provide at-home care instructions, links to tools and resources, and next steps for follow-up care.

Investing in clinical healthcare support is good business.


Care Teams help improve your workforce health (and your bottom line).

Let's Chat See how our care navigators help

Care navigators

The network & provider experts

Care navigators

Identify

When members need help finding a care provider, they self-identify their need through our ‘Get Care’ menu. Then, we use intelligent routing to connect them to an expert care navigator.

Care navigators

Consult

The agent actively listens as the member explains their specific need. The care navigator then searches all options available through the member’s employer-sponsored programs and benefits.

Care navigators

Recommend

The agent then recommends the most cost-efficient in-network options that offer the best possible health outcomes.

Investing in healthcare navigation support is good business.


Care Teams help improve your workforce health (and your bottom line).

Let's chat See how our benefits experts help

Benefits concierge

The benefits & claims experts

Benefits concierge

Identify

Members with questions about their benefits coverage use our ‘Get Care’ menu to self-identify their issue. Using intelligent routing, we connect them to a Benefits Concierge agent.

Benefits concierge

Consult

The Benefits Concierge agent has a direct line of sight into the member’s full coverage details, employer-funded spending accounts, and claims history.

Benefits concierge

Recommend

The agent checks for the most cost-effective options that solve the member’s coverage questions. At no cost to the employer, the member gets what they need, quickly and easily.

Investing in benefits support is good business.


Care Teams help improve your workforce health (and your bottom line).

Let's Chat
Back

Registered nurses

The clinical & triage experts

Registered nurses

Identify

Members with an acute or ongoing health concern self-identify their need using our ‘Get Care’ menu. Through intelligent routing, we connect the member with the appropriate Care Team expert—in this case, a registered nurse.

Registered nurses

Consult

The registered nurse actively listens to the member’s concern, asking questions and gathering information, so they can fully understand the problem.

Registered nurses

Recommend

Once the nurse is confident they understand the health concern they can provide at-home care instructions, links to tools and resources, and next steps for follow-up care.

Investing in clinical healthcare support is good business.

Care Teams help improve your workforce health (and your bottom line).

Let's Chat See how our care navigators help
Back

Care navigators

The network & provider experts

Care navigators

Identify

When members need help finding a care provider, they self-identify their need through our ‘Get Care’ menu. Then, we use intelligent routing to connect them to an expert care navigator.

Care navigators

Consult

The agent actively listens as the member explains their specific need. The care navigator then searches all options available through the member’s employer-sponsored programs and benefits.

Care navigators

Recommend

The agent then recommends the most cost-efficient in-network options that offer the best possible health outcomes.

Investing in healthcare navigation support is good business.

Care Teams help improve your workforce health (and your bottom line).

Let's chat See how our benefits experts help
Back

Benefits concierge

The benefits & claims experts

Benefits concierge

Identify

Members with questions about their benefits coverage use our ‘Get Care’ menu to self-identify their issue. Using intelligent routing, we connect them to a Benefits Concierge agent.

Benefits concierge

Consult

The Benefits Concierge agent has a direct line of sight into the member’s full coverage details, employer-funded spending accounts, and claims history.

Benefits concierge

Recommend

The agent checks for the most cost-effective options that solve the member’s coverage questions. At no cost to the employer, the member gets what they need, quickly and easily.

Investing in benefits support is good business.

Care Teams help improve your workforce health (and your bottom line).

Let's Chat

Higher employee engagement

Driving employee engagement and satisfaction through a personalized all-in-one health and benefits experience.

Improved health outcomes

Making it easy for employees to connect with the right care at the right time to improve their health and well-being.

average live-chat response time

Net Promoter Score

Lower costs and smarter utilization

Connecting employees with employer programs and in-network facilities, pharmacies and providers—quickly and easily.

Strategic health and benefits decision-making

Giving employers a direct line of sight into population health needs to inform and optimize programming.

“League’s Care Team is amazing. I’ve used it to find medical professionals, for basic health advice, and when I was panicking and had no one else to turn to.”

League Member

Transforming workforce health

Care Team is one of the ways HBX™, our cloud-based health OS, enables workforce health. Let’s talk about the rest.

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