Highmark Health EVP & COO Karen Hanlon and Google Cloud Global Lead of Health Plan Solutions Amy Waldron explain the collaboration with League to build a next-gen digital front door for Highmark members.
From a move to the cloud to the strategic addition of a consumer experience (CX) platform, gain insight into Highmark Health’s member experience transformation journey and the lessons learned along the way.
“The concept of care, cloud and CX is spot on. We’ve said it before–it’s not just healthcare expertise that’s going to get this done. It’s not just having the data. It’s not just having the advanced analytics. It’s how you combine all of it.”
– Karen Hanlon, Highmark Health
What you’ll learn from this video:
- Why League was the ideal healthcare CX platform partner to power an engagement centric member experience, accelerate time to market and minimize risk
- How Google Cloud’s advanced analytics and data management capabilities unlock the power of predictive insights
- How Highmark Health is improving outcomes and reducing costs with CX transformation
