Most payers and providers have deployed agentic AI (61%), and 70% of those already use it in member- or patient-facing applications. But only 16% have reached broad deployment.
Healthcare Dive and League surveyed 150 healthcare executives to benchmark where the industry stands and what’s slowing it down.
A sneak peek at the findings
Organizations are starting where members and patients ask most
Benefits navigation and care finding top the list of first use cases for payers and providers. Chronic condition management follows close behind, a sign that interest is moving past administrative questions toward more clinical support.
Executives won’t trade safety for speed
Most executives say in an ideal world, a new agentic AI application could go live in a few months or less. In practice, security and compliance concerns slow them down more than anything else, and many have already pushed back timelines to build in guardrails.
Most organizations haven’t deployed agentic AI broadly
Most executives say agentic AI is core to their strategy, yet few have moved past limited deployments and pilots. Safety and long-term scalability are among the biggest things holding them back.
Inside the report:
- How payers and providers are building agentic AI today
- Which member- and patient-facing use cases they’d launch first
- Why only a third have moved quickly without giving up safety
- The safeguards executives want before putting an agent in front of a member or patient
Download the full report to see how your organization compares.
