Purpose-built for MA, Medicaid, and Medi-Cal plans
Turn healthcare complexity into personalized, proactive action
League replaces legacy portals and reactive outreach with a platform that decides what each member needs next and coordinates the action before they have to ask.
Where data drives member action
Legacy engagement models are passive by design. They wait for members to show up, then react. League flips that model. It decides what each member needs next, coordinates the action, and delivers it before the moment passes — turning member engagement into a financial lever.
Shift member action out of the call center
High-touch populations mean high call volume. League moves the most common interactions to digital self-service — reducing cost-to-serve without impacting the experience.
- Resolve common needs digitally: ID cards, claims, coverage, benefits, and provider search.
- Help members update contact information, select a PCP, and opt into paperless communications.
- Guide members to care, transportation, and support before they reach for the phone.
Move members toward quality-weighted actions
League drives the member actions that feed the scores your plan depends on — before the measurement window closes.
- Identify members with open care gaps and reach them before it’s too late to act.
- Guide members to the screenings, visits, and program enrollments that carry the most quality weight.
- Drive HEDIS and CAHPS performance through proactive digital outreach — not reactive call volume.
Stop coverage gaps before they start
Most coverage gaps are preventable. League reaches members before deadlines pass — in their language, at every critical moment from day one through renewal.
- Reach members before eligibility deadlines — not after they’ve lost coverage.
- Activate new members from day one, prompting the benefit connections and care touchpoints that drive long-term retention.
- Deliver enrollment guidance in members’ preferred language, reducing the procedural barriers that turn eligible members into dis-enrollees.
Meet members in their language
Members do not act on what they cannot understand. League delivers clear, compliant, multilingual experiences that make benefits, programs, and next steps easier to navigate.
- Engage members across every touchpoint in their preferred language — not just translated, but culturally resonant.
- Move beyond translation with plain-language navigation and accessible content.
- Scale consistent, plan-approved guidance without adding operational burden.
Shift member action out of the call center
High-touch populations mean high call volume. League moves the most common interactions to digital self-service — reducing cost-to-serve without impacting the experience.
- Resolve common needs digitally: ID cards, claims, coverage, benefits, and provider search.
- Help members update contact information, select a PCP, and opt into paperless communications.
- Guide members to care, transportation, and support before they reach for the phone.
Built for healthcare. Designed for your plan’s realities.
League turns plan intelligence into member action – protecting enrollment, reducing cost-to-serve, and supporting the quality performance your plan depends on.
Quality & member experience (CAHPS, HEDIS)
League guides members to preventive care, condition management, and care gap actions that support HEDIS, CAHPS, Stars, and quality performance — representing an estimated $26M–$45M in value over five years.*
Operational efficiency & cost-to-serve
League shifts common member needs from call centers and manual outreach to digital self-service — delivering an estimated $12M–$21M in operational savings over five years.
Protect enrollment and plan performance
League reaches members before coverage or renewal gaps become plan performance risk. Digitally engaged members are 3x more likely to stay enrolled — representing an estimated $6M–$8M in enrollment and retention value over five years.*
The cost of waiting is measurable
Member behavior is now a P&L line item. Every missed action — an unreturned form, a skipped screening, a lapsed renewal — has a cost your plan absorbs. Book a meeting to see where your plan stands.