Health plan tech leaders are facing the most contradictory mandate of their careers: deliver AI-led transformation at unprecedented speed, absorb the most aggressive regulatory acceleration in two decades, and modernize legacy infrastructure—usually with the same team and budget they had last year. With two-thirds of health plan IT spend already going to maintenance, there’s almost nothing left for the rest.
The instinct to own the solution and build internally is valid, but the long-term cost of ownership, assumed liability, and innovation pace required make it high-risk and high-cost. The leaders who win on member experience will be the ones who stop prioritizing control of the code over delivery of better health outcomes.
This is the part of the build decision that doesn’t show up on the architecture diagram: it shows up through disengaged members. They aren’t completing screenings, managing conditions, or self-serving—not because plans haven’t tried to engage them, but because the infrastructure underneath isn’t designed to drive action. Decades of fragmented portals, disparate point solutions, and legacy member-facing systems block the modern, AI-orchestrated, deeply personalized experiences members now expect. You can’t deliver a modern member experience on a fragmented tech stack—and today’s disengaged members are the ones not renewing tomorrow.
Date: July 15
Time: 12:00–12:45 PM ET
Location: Virtual
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Raj Kurup VP, Operations and Engineering, Point32Health -
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Dan Galperin Chief Technology Officer, League
