Tech leaders’ impossible mandate in the age of AI

Health plan technology leaders are facing the most contradictory mandate of their careers: deliver AI-led transformation at unprecedented speed, absorb the most aggressive regulatory acceleration in two decades, and modernize legacy infrastructure, all with the team and budget they had last year. With two-thirds of IT spend already locked in maintenance, there’s little left to fund what comes next, and the instinct to own the build internally carries a cost of ownership, liability, and innovation pace that most plans underestimate.

The consequences show up where they matter most, with the member. Members aren’t completing screenings, managing conditions, or self-serving, not for lack of effort, but because decades of fragmented portals, point solutions, and legacy systems were never designed to drive action. You can’t deliver a modern member experience on a fragmented stack, and today’s disengaged members are tomorrow’s non-renewals. This off the record roundtable is a candid conversation about getting the foundation right so member-facing AI can actually deliver.

Join us for this roundtable featuring Raj Kurup, VP of Operations and Engineering at Point32Health. Raj is under the same mandate you’re navigating, and rather than chase AI on top of a fragmented stack, he’s focused on getting the foundation right so member-facing AI can succeed. He’ll share what he’s learned, and why the plans pulling ahead aren’t building faster—they’re building on the right foundation.

You’ll discover:

• What an AI-ready data foundation actually requires, and why AI fails without it
• How to test member-facing AI safely, without risking real member data
• How the state-by-state compliance load shapes what you keep in-house
• How to free engineering capacity when most of your IT spend is locked in maintenance
• What’s next in agentic and member-facing AI, grounded in real examples

Additional Details:

Date: July 15
Time: 12:00–12:45 PM ET
Location: Virtual