Most employees receive their lab results, glance at the numbers, and move on, without understanding what those results mean for their health, or what to do next. Katie Birkenfeld is working to change that.
As a Senior Product Manager within Quest Diagnostics Workforce Health Solutions Division, Katie works at the intersection of clinical data and consumer experience, helping employers translate population-level health insights into individual action. In this episode of Peak Performance in Healthcare, Katie breaks down how Quest is partnering with League to surface the right benefits, to the right employee, at the right moment: precisely when a lab result makes that benefit relevant.
Key takeaways:
- Workforce health, personalized: How Quest’s data-driven approach helps employers identify concentrated risk across job families and geographies, and bring targeted benefits to market faster.
- Removing the friction: Why the annual benefits booklet is broken, and how personalized, result-triggered journeys replace it.
- The League partnership: How Quest is using League as the front-end engagement layer to surface curated benefit ecosystems based on individual lab results.
- The future of predictive health: Moving beyond in-range/out-of-range to trend-based, individual-specific insights that identify risk years before a diagnosis.
