The future of CX: Business cases and value opportunities

With so many health plans and health systems at varying stages of consumer experience maturity, one thing is clear: It’s time to transform CX. But what does a future state look like when next-generation consumer experiences are connected through a network of platform-based ecosystems?

In this session from League Connect, League’s Chief Product Officer Dan Leibu & President & COO Brian Ancell share their unique perspectives on the direction healthcare CX is moving, with a focus on the benefits of platform architecture, build vs buy vs build by partner, as well as adoption and engagement strategies.

League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.