Executing on digital transformation and next-generation consumer experiences is difficult – particularly for leaders and organizations that do not have CX in their DNA. Understanding the necessary expertise and roles to plan for at the outset is foundational to any CX transformation strategy. As in understanding when to develop your own talent in-house vs. when to partner for CX talent.
In this session from League Connect, the Health Management Academy’s Renee DeSilva, Dr. Geeta Nayyar (former Salesforce), Houston Methodist’s Dr. Sarah Pletcher and former Aetna Chief Innovation and Digital Officer Michael Palmer discuss how to support a CX team over the long-term, opportunities to engage partners and the resources required to succeed.
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Dr. Sarah Pletcher System VP, Executive Medical Director, Strategic Innovation • Houston Methodist -
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Dr. Geeta Nayyar Former Chief Medical Officer • Salesforce -
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Michael Palmer Former Chief Innovation & Digital Officer • Aetna -
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Renee DeSilva CEO • The Health Management Academy
League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.
