Purpose-built for Medicare Advantage
Turn healthcare complexity into personalized, proactive member action
Star ratings hinge on member experience more than ever. League delivers the proactive, personalized engagement actions that drive member satisfaction.
Where data drives member action
Legacy engagement models are passive by design. They wait for members to show up, then react. League flips that model. It decides what each member needs next, coordinates the action, and delivers it before the moment passes — turning member engagement into a financial lever.
Shift member action out of the call center
High-touch populations mean high call volume. League moves the most common interactions to digital self-service — reducing cost-to-serve without impacting the experience.
- Resolve common needs digitally: ID cards, claims, coverage, benefits, and provider search.
- Help members update contact information, select a PCP, and opt into paperless communications.
- Guide members to care, transportation, and support before they reach for the phone.
Drive the member actions that protect your Stars
Stars performance is won or lost between appointments. League drives the actions that shape member experience and quality performance.
- Surface preventive care and condition management actions tied to Stars-weighted measures.
- Guide members to PCP visits, screenings, medication adherence, and program enrollment.
- Drive HEDIS, CAHPS, and HOS performance through proactive digital outreach.
Activate members early. Earn renewal year-round
New member activation is the highest-leverage moment in retention. League connects MA members to their benefits, care, and plan from day one, and delivers the personalized experience that earns renewal at AEP.
- Onboard new members from day one — surfacing benefits, prompting PCP selection, driving early engagement.
- Guide D-SNP members through dual eligibility with plain-language digital support.
- Deliver the experience that drives renewal at AEP.
Build clarity into every member experience
CMS requires equitable engagement across CAHPS, accessibility, and health literacy. League delivers plain-language, plan-approved guidance that reduces friction and builds the trust that drives renewal.
- Deliver plan-approved content in members’ preferred language — meeting CMS requirements while reducing cost to serve.
- Move beyond translation to plain-language navigation that builds trust and shows up in CAHPS.
- Close the equity gap CMS is increasingly measuring.
Shift member action out of the call center
High-touch populations mean high call volume. League moves the most common interactions to digital self-service — reducing cost-to-serve without impacting the experience.
- Resolve common needs digitally: ID cards, claims, coverage, benefits, and provider search.
- Help members update contact information, select a PCP, and opt into paperless communications.
- Guide members to care, transportation, and support before they reach for the phone.
Built for healthcare. Designed for your plan’s realities.
League turns plan intelligence into member action – protecting enrollment, reducing cost-to-serve, and supporting the quality performance your plan depends on.
Quality & member experience (CAHPS, HEDIS)
League guides members to preventive care, condition management, and care gap actions that support HEDIS, CAHPS, Stars, and quality performance — representing an estimated $26M–$45M in value over five years.*
Operational efficiency & cost-to-serve
League shifts common member needs from call centers and manual outreach to digital self-service — delivering an estimated $12M–$21M in operational savings over five years.
Protect enrollment and plan performance
League reaches members before coverage or renewal gaps become plan performance risk. Digitally engaged members are 3x more likely to stay enrolled — representing an estimated $6M–$8M in enrollment and retention value over five years.*
The cost of waiting is measurable
Member behavior is now a P&L line item. Every missed action — an unreturned form, a skipped screening, a lapsed renewal — has a cost your plan absorbs. Book a meeting to see where your plan stands.