New research from Becker’s Healthcare
Health plans are under tremendous pressure. Macroeconomic conditions, member turnover and new competitive threats are compounded by rising costs and workforce shortages.
To combat these challenges, organizations must deliver a member experience that not only improves engagement and satisfaction, but also drives value across the business.
In this report from Becker’s Healthcare, executives (below) from Highmark Health, McKinsey, CCA, CDPHP and Regence share insights on how to effectively showcase the value of CX transformation and proven strategies to enhance the member experience to deliver on key business objectives.
Key Takeaways
- A best-in-class member experience is now the strategic advantage
- The 4 key value drivers of CX transformation
- Proven strategies for measuring the value of CX and accelerating time to value
