Overview
With economic pressures rising due to increased IT and administrative costs, market share threats from new competition, high customer churn and little to no ROI from low-engagement point solutions, it’s clear: the time to transform the healthcare consumer experience (CX) is now.
To address these challenges and meet consumer demand for personalized healthcare experiences, C-suite executives must evolve their CX strategy.
This guide takes an in-depth look at the critical components executives should consider when embarking on a cross-organizational CX transformation, which includes:
- Developing a CX transformation strategy
- Assembling and cultivating a CX team
- Aligning all relevant stakeholders
- Determining core key performance indicators (KPIs)
- Preparing for scalability and repeatability
Get your guide to leading a successful CX transformation.
