CX: The new CEO priority for 2023

Executives from Providence, Shoppers Drug Mart and League discuss insights on about leading an organization into next-generation consumer experiences, with a particular focus on the most important C-suite leadership and strategic considerations in the coming years.

The global pandemic fundamentally shifted priorities within the healthcare marketplace and has resulted in C-suite leadership considering digital front door solutions an absolute necessity. This has led to a number of new technologies and programs that revolve around the prioritization of the healthcare consumer.

In this session from League Connect, Jeff Leger of Shoppers Drug Mart shares his insights about leading an organization – and the industry – into next-generation consumer experiences, with a particular focus on the most important leadership and strategic considerations in the next 12-24 months as well as 3-5 years beyond that.

Speakers
  • Jeff Leger President • Shoppers Drug Mart
  • Mike Butler Former President • Providence
  • Naomi Adams SVP, Customer Strategy & Solution Engineering • League

League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.