1. Purpose
League Inc. (hereinafter called ‘We’/’Our’) is committed to maintaining an accessible environment for persons with disabilities. We are committed to meeting our current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. We understand that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and its accessibility standards do not substitute or limit our obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
We will use reasonable efforts to ensure that our policies, practices, and procedures governing the provision of our services to persons with disabilities are consistent with the following principles:
- Services are provided in a way that respects the dignity and independence of persons with disabilities
- Persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other staff or visitors
- Persons with disabilities have opportunities equal to others to obtain, use, and benefit from our services (website and mobile applications)
- Communications with a person with a disability are conducted in a manner that takes the person’s disability into account
2. Application of Policy
This policy applies to all staff and visitors at our office who are accountable for providing accessibility to persons with disabilities. The scope of policy also covers our services (website, mobile applications) that are provided to the public.
3. Policy Statements
Without limiting our commitment to accessibility, our policies, and practices with respect to considerations are below:
3.1 Assistive Devices
We welcome individuals with disabilities to use assistive devices such as screen readers and screen enlargement for accessing our public website, member website and mobile applications (Android and iOS).
3.2 Communication
We will communicate with people with disabilities in ways that take into account their disability. Approaches for communication are set out in our accessibility training program.
3.3 Accessible Website and Mobile Applications
Currently, our public website, member website and mobile applications (Android and iOS) are partially compliant to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We are continuously working on making our websites and the mobile applications fully compliant to those guidelines to ensure the web and application content is user friendly for the individuals with disabilities.
3.4 Service Animals
Our staff or the visitors with disabilities may be accompanied by a guide dog or other service animal (upon request and subject to permission from the Building Management) when on our premises. In the event that service animals are excluded by law from the premises or a part thereof, we will consult with an individual to provide alternative resources or arrangements.
3.5 Support Persons
Person with disabilities may enter our premises with a support person and have access to the support person while on the premises. In certain circumstances, we may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.
3.6 Notice of Temporary Disruptions
Currently, we are in the process of establishing a procedure to provide notice in the event of a planned or unexpected disruption to the accessibility features available on our website and mobile applications. Notices regarding temporary disruptions will include information regarding the reason for the disruption, the anticipated duration of the disruption, and information on any alternative facilities or services, if available. Notice will be provided by posting the information at a conspicuous level on our web site/mobile applications or by another reasonable method based upon the circumstances.
3.7 Training
We will train all our staff and the new hires. Training will also be provided when there are changes to our policies, practices, or procedures.
The training will include the following topics:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- How to interact and communicate with persons with various types of disabilities
- How to interact with persons with disabilities who use an assistive device or require the assistance of a guide dog, service animal or a support person
- How to use or access the equipment or devices available on our premises or otherwise that may help with the provision of services to persons with disabilities
- What to do if a person with a particular type of disability is having difficulty in accessing our services (website and mobile applications)
3.8 Requests for AODA compliance documents
When a request for this policy is received from the people with disabilities, we will provide the information in a format that considers the requestor’s disabilities.
3.9 Feedback Process
If anyone has a question about the policy, please contact us at accessibility@league.com. We welcome suggestions from our employees and customers for improving this policy and the manner in which we provide services to persons with disabilities.
4. Violations
Any of our employees violating this policy may be subject to legal action as appropriate, and discipline, up to and including termination of employment and/or criminal prosecution.
5. Review & Communication
This policy will be reviewed only in the case of significant change(s) and an updated version will be made accessible to the public through our website, mobile applications and internally to our staff.