The core elements of a CX strategy

Across the industry, organizations are undertaking CX transformation to improve patient and member satisfaction and loyalty as well as to compete with new market entrants. A successful CX transformation, however, is dependent on strategy.

In this session from League Connect, Patrick Conway, CEO, Care Solutions, Optum, and Mike Butler, former President, Providence discuss the core elements every CX strategy needs to drive market differentiation, improve health outcomes, increase profitability, grow market share and, ultimately, organizational longevity.

League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.