How technology is transforming healthcare operations to improve CX

This impactful discussion featuring Chief Technology Officers from Google Cloud and enGen, highlights the pivotal role data integration and modernization plays in healthcare. The conversation spotlights the importance of understanding the member and their data—initiatives like master data management and customer relationship management contribute to generating a personalized experience, guiding members through a seamless health journey.

Watch this session from League Connect to learn about overcoming crucial challenges during the modernization process, such as migrating legacy systems to the cloud environment, data cleanup, and integration with external sources. The panelists also touch on the importance of balancing personalized experiences with consumer trust.

League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.