The retail pharmacy space is in the midst of great change, shifting from a place to pick up pills to a place offering primary care. With this massive shift comes great responsibility to provide consumers with cost-effective, quick, quality care they may not be able to receive elsewhere. In this session from League Connect, we hear from Shoppers Drug Mart and their partner Accenture on the strides they’ve made to reinvent their digital health CX.
Key takeaways:
- Digital transformation is forcing a new model of care delivery in pharmacies
- Pharmacies are becoming the front-line for care delivery anywhere, anytime
- Platforms link the health experience and the broader retail experience
Speakers
-
![]()
Andy Truscott Global Health Lead, Technology Ecosystem • Accenture -
![]()
Ted Boyle Global Digital Health Lead • Accenture -
![]()
Sarah Ahmad SVP Health & Wellness • Shoppers Drug Mart
League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.
