Leading health plans are redefining what’s possible at the intersection of CX and AI. In this discussion with a national health plan, Accenture, and League, discover how organizations are modernizing their data foundations, scaling agentic AI, and transforming engagement into measurable business and clinical outcomes.
Key takeaways:
- The CX Mandate and Value Gap — How leading organizations are linking CX and AI strategies to achieve measurable business and health outcomes.
- The Paradox of Digital Investment — How payers are moving past legacy barriers with a “minimum viable data” approach to accelerate modernization.
- The AI Pivot: From Automation to Agents — Why leaders are evolving from administrative efficiency to proactive, agent-driven experiences.
- From Pilots to Proof Points — How early agentic AI use cases in benefits navigation, care coordination, and care-gap closure are already delivering ROI.
Watch on demand to see how leaders are taking the smart path to scale; connecting automation, intelligence, and experience to drive enterprise-wide impact.
Speakers
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Sarah Hacker Vice President, Solution and Value Engineering, League -
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Greg Gilbert Managing Director, Accenture -
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Rachel Ready AVP, Digital Strategy & Operations, National Health Plan
