A Masterclass in Healthcare CX

Date: Wednesday, September 17, 2025 | Time: 11:00AM – 2:00PM EST

Positioned to fuel your year‑ahead planning, this Masterclass focuses on executing meaningful CX transformation in healthcare through proven strategies, real-world examples, and insights you can actually use.

On the Agenda

• AI in Action: Real‑World Applications in Healthcare: Implementing AI in healthcare comes with unique challenges. Discover real-world examples of how organizations are putting AI into practice, how they’re implementing it, what they’ve learned so far, and how they’re evolving for the future.

• Healthcare Reimagined: Driving New Value Through Digital CX: CX isn’t just about member satisfaction, it’s a lever for growth. Explore how digital consumer experience is creating measurable value across the healthcare ecosystem, with practical insights on how organizations are designing for scale and impact.

• Lessons from Leaders: The Highmark Story: Get an inside look at a large-scale CX transformation. Learn how leaders across strategy, experience, digital, and technology came together to execute an ambitious vision—and leave with lessons you can apply within your own organization.

Whether you’re refining your roadmap or planning what’s next, this Masterclass provides clear examples and strategies to turn vision into execution.

Speakers