Overview
The phrase “digital front door” became cemented in the health care lexicon in 2020-2021. In this webinar hosted by Health Evolution, leaders from League, Deloitte and Providence come together to discuss more broadly how we should design the healthcare consumer experience.
Key Takeaways
- How can leaders apply out-of-industry lessons to health care?
- How best to understand emerging segments, behavioral drivers and individual preferences to create a true consumer experience with compelling offerings?
- What role do partners play in the future and what shape will new partnerships take?
- How can next-generation IT be used to improve system resilience?
- How can leaders ensure that all the pieces fit together into a cohesive whole?
- With the so-called platformization of health care gaining momentum, what will the consumer experience look like in 3-5 years? In 10?
