Powering a next-generation member experience

How the leading payer-provider organization leveraged League's healthcare CX platform to enable a next-generation member experience.

Serving 7 million members across its core market in Pennsylvania, West Virginia, Delaware, and New York, this large organization is regarded as a leader in the payer-provider market. Known for blending expertise with innovative technology, the organization is committed to improving all parts of the healthcare ecosystem.

Having successfully moved their data to the cloud in their recent partnership with Google Cloud, the next stage in their digital transformation journey was to deliver a new member experience that makes data more actionable, personalized and engaging for members.

With their vision to enhance the member experience in place, they entrusted League to bring that vision to life.

This organization leveraged League’s CX platform to deliver an experience that:
  • Aggregates existing point solutions for seamless care navigation
  • Engages members in deeply personalized health journeys tailored to their needs
  • Helps members access Highmark Health’s vast array of solutions and services across different lines of business

League’s collaboration with this payor organization has already seen an accelerated time to market, increased member engagement and expanded revenue streams. Read the case study to learn how both organizations plan on delivering continued impact together.