League recognized as a Leader in customer experience platforms for healthcare report by independent research firm

Today, we announced our recognition as a Leader in The Forrester Wave™: Customer Experience Platforms For Healthcare, Q1 2026.

The report, published by Forrester Research, Inc., evaluated 12 significant vendors in the market. In this evaluation, League received the highest possible scores (5.0) in ten criteria including Roadmap, Adoption, Partner ecosystem, Composability, API management, Customer health record access, Behavior change incentives, and more.

According to League’s vendor profile in the report, “The highly composable system has a proven track record of interoperability with competing systems. Its rewards experiences, based in behavioral science, and engaging educational resources stand out.” The report also states that, “League is a strong fit for insurers and pharmacies that want a flexible, configurable digital front door and need a partner that can codevelop experiences tailored to their member engagement strategy.”

“We believe being named a Leader by Forrester validates our vision of a truly comprehensive, AI-driven healthcare experience,” said Michael Serbinis, CEO of League. “Our focus remains on building an AI platform for health engagement that simplifies the complex healthcare journey for our 70 million members globally, ensuring that every interaction is personalized, secure, and effective.”

Forrester’s research cites League’s strategy, noting that “League has developed a differentiated approach to agentic governance, with plans to launch an agent concierge — one agent to rule them all — including third-party and partner agents through a central orchestration layer.” The report also recognized League’s roadmap for addressing “customer priorities and market shifts toward AI-driven efficiency, personalization, and frictionless digital experiences.”

To learn more about League’s recognition as a Leader in this Forrester Wave^TM, read the full report.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

About League

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and healthcare innovators build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including HCSC, Manulife, TELUS, and Medibank.