Latest Platform Releases and Announcements
Discover how League’s robust innovation pipeline empowers customers with cutting-edge solutions to transform the healthcare consumer experience.
Spring 2026
Introducing the AI platform built for healthcare
League is advancing beyond fragmented outreach and reactive portals with proactive engagement orchestration—AI that coordinates action across Voice, SMS, and digital channels to drive measurable outcomes.
Omnichannel Outreach
Most digital front doors are reactive. League’s omnichannel outreach is proactive. Using real-time Health Story™ data, it activates personalized engagement across voice and digital channels when action is required. Its bi-directional AI voice agent conducts contextual, high-empathy outreach that drives HRA completion and care gap closure, helping turn engagement into measurable impact.
Care Gaps Agent Team
Identifying care gaps isn’t enough. League’s Care Gaps Agent Team predicts real-world barriers like transportation or SDOH risks, before outreach begins. It verifies coverage, finds provider availability, and books appointments with a single coordinated workflow. Insight becomes intervention. Intervention becomes measurable results.
Maternity Health coach
Healthcare isn’t a single task. It’s a months-long journey. The Maternity Health Coach delivers 1:1 guidance from first trimester through postpartum. It proactively prompts benefits like a mental health services or nutrition support at precisely the right time. The first of many condition-specific AI programs from League.
Fall 2025
Introducing a new era of AI-powered healthcare: League Agent Teams™
Powered by the patent-pending League Health Story™, the next evolution of League AI™ orchestrates every step of the member journey. Close care gaps, lower costs, and create seamless experiences at scale on a multi-agent system built for healthcare.
Benefits Navigation Agent Team
Simplify benefits and access. Help members understand and use their benefits more effectively, enabling operational savings, increased call deflection, and higher member engagement.
Care Gaps Agent Team
Every health journey is unique. Provide truly personalized recommendations and resources that lead to better health outcomes, higher satisfaction, and improved quality scores.
Care Navigation Agents Team
Deliver the right care at the right time. Intelligently guide members to virtual or in-person solutions with personalized nudges and scheduling support to ensure they never miss a critical appointment.
Health Coach Agent Team
Put health goals within reach. Provide personalized, evidence-based condition support to keep members motivated and on track with their health journey.
Spring 2025
A suite of AI-powered platform releases designed to enable frictionless care navigation and health engagement.
AI Health Actions
Combines AI-based personalization and behavioral science including gamification and rewards, to simplify health decisions, guiding individuals toward the next best health action.
Benefits AI Guide
Leverages natural language to deliver personalized, conversational support. Capable of responding to routine benefits inquiries in real-time and reducing call center burden.
Care Finder
Simplifies the search for healthcare providers and goes beyond basic directories to intelligently match individuals with providers who best fit their unique needs.
Caregiver Experience
Streamlines caregiver responsibilities by providing tools and resources to manage benefits, coverage, coordinate care networks and simplify daily tasks.
Diagnostic Lab Experience
Empowers diagnostic lab patients with personalized insights and recommendations, enhancing their experience and satisfaction before and after testing.
