Unpacking consumer engagement in healthcare

Industry leaders from Uber, Shoppers Drug Mart, Providence St. Joseph Health and Highmark Health offer insights into improving consumer engagement in healthcare.

As the pandemic continues to accelerate change in the healthcare industry, organizations must adjust their digital strategy by prioritizing consumer engagement. In this session from League Connect, our panel of experts answers questions about new consumer engagement technologies, the power of partnerships and how platforms enable a digital front door.

Key takeaways:

  • A platform creates a digital front door to help healthcare organizations meet consumers where they are
  • Established healthcare organizations see technology partners as allies in digital transformation
  • Improving consumer engagement will lead to improved health outcomes and more affordable care
Speakers
  • Caitlin Donovan Global Head • Uber Health
  • Tracy Saula SVP, Product & Health Experience • Highmark Health
  • Sarah Ahmad SVP Health & Wellness • Shoppers Drug Mart
  • Mike Butler Former President • Providence St Joseph Health

League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.