When a patient seeks care, they want one thing: an answer they can trust, right away. Yet most health systems are built to react only once a patient is already unwell. Dr. Matea Deliu is working to change that.
A practicing family physician at Guy’s and St Thomas’ in London, Dr. Deliu also holds senior digital leadership roles across the NHS, including Chief Clinical Information Officer for a major southeast London organization, evaluation lead for NHS England, and primary care lead for Responsible AI UK. In this episode of Peak Performance in Healthcare, she explains how the NHS is using digital tools to guide patients to the right service at the right moment, and how platforms like League help empower patients to take the right next step and feel empowered in their care journey.
Key takeaways:
- Peak performance, redefined: Why real peak performance in healthcare is measured by the patient’s experience: seamless, easy, and trustworthy.
- The NHS app at scale: How AI Triage inside the NHS app guides patients to the right service, at the right time.
- From reactive to proactive: How a system built to react to illness can shift toward one that empowers patients to take ownership of their health.
- Different systems, same patients: What the US, UK, and Canada can learn from one another, and why the goal is extending quality of life.
