Forrester evaluated 12 of the most significant providers in the market and named League a Leader in Customer Experience Platforms for Healthcare, with the highest possible scores (5.0) in ten criteria, including roadmap, adoption, partner ecosystem, composability, API management, customer health record access, behavior change incentives, and more.
In League’s vendor profile in the evaluation, Forrester states:
“The highly composable system has a proven track record of interoperability with competing systems. Its rewards experiences, based in behavioral science, and engaging educational resources stand out.”
Forrester also noted that League is a strong fit for insurers and pharmacies seeking a flexible, configurable digital front door and need a partner that can co-develop experiences aligned to their member engagement strategy. We believe this recognition reinforces League’s position as a trusted platform for delivering flexible, AI-driven member experiences.
Access the full Forrester Wave™ report to explore:
- How composability and interoperability are reshaping healthcare’s digital front doors
- Why behavioral science–based incentives and educational engagement matter to drive sustained member adoption
- What distinguishes Leaders from other vendors in strategy, current offering, and customer feedback
- How AI-driven efficiency and personalization are influencing healthcare CX platform roadmaps and adoption
Access the full Forrester Wave™: Customer Experience Platforms For Healthcare, Q1 2026 report to understand how AI-driven healthcare engagement platforms are evaluated and why League was recognized as a Leader.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .
