Purpose-built for Medi-Cal plans
The healthcare CX platform driving digital-first engagement
Medi-Cal plans are navigating margin pressure, CalAIM expansion, quality accountability, and renewed eligibility reviews, often with incomplete contact data and rising operational strain. League delivers a personalized digital front door that meets members where they are, increasing self-service adoption, improving member experience, and simplifying navigation across Medi-Cal initiatives.
Meet members where they are with digital self-service
Traditional outreach misses transient populations, leading to coverage disruption and increased reliance on manual support. League delivers a digital-first entry point where members can self-serve and navigate eligibility and benefits with clarity, reducing strain on administrative teams.
- Close the contactability gap by enabling members to update contact information, select a PCP, and opt-in to paperless communications directly within the platform.
- Empower members to self-serve with instant access to digital ID cards and navigation that resolves complex coverage and eligibility questions.
- Proactively guide members to the right care with integrated tools for finding providers, scheduling appointments, and arranging transportation or care management.
Drive care gap closure with personalized guidance
League scales quality performance through personalized digital guidance that drives preventive care, supports chronic condition management, and helps members navigate Medi-Cal programs such as Community Supports and Enhanced Care Management (ECM).
- Surface next-best actions tied to preventive care and quality measures.
- Support ongoing condition management through proactive digital engagement.
- Sustain CAHPS and HEDIS performance during eligibility changes (and Stars performance for D-SNP populations).
Drive action with empathetic, compliant, and multilingual navigation
Members need more than just translated text; they need clear, culturally relevant navigation delivered with empathy. League simplifies complex benefits so every member understands their coverage and how to use it.
- Meet members where they are with a personalized digital experience delivered natively in their preferred language.
- Deliver consistent, compliant navigation aligned with DHCS health literacy standards—at scale and without risk of misinformation.
- Move beyond generic translation to provide intuitive navigation that respects member context and literacy levels.
Improve member clarity during coverage renewals
Following the passage of H.R. 1 and the resumption of ongoing eligibility reviews, Medi-Cal plans must help members understand renewal requirements and timelines. League supports members with timely, clear digital reminders about required eligibility steps, helping them stay informed about what’s needed and when.
- Surface required eligibility steps within one personalized digital experience.
- Deliver clear explanations of renewal requirements and deadlines in members’ preferred language.
- Provide digital reminders and next best actions that guides members through exactly what they need to do and when.
Meet members where they are with digital self-service
Traditional outreach misses transient populations, leading to coverage disruption and increased reliance on manual support. League delivers a digital-first entry point where members can self-serve and navigate eligibility and benefits with clarity, reducing strain on administrative teams.
- Close the contactability gap by enabling members to update contact information, select a PCP, and opt-in to paperless communications directly within the platform.
- Empower members to self-serve with instant access to digital ID cards and navigation that resolves complex coverage and eligibility questions.
- Proactively guide members to the right care with integrated tools for finding providers, scheduling appointments, and arranging transportation or care management.
Built for Healthcare, Designed for Medi-Cal Realities
In Medi-Cal, success is measured by outcomes, not effort. League acts as an assured execution layer, translating plan intelligence into consistent member action that stabilizes quality performance and meets members where they are to help meet their needs.
Quality & Member Experience (CAHPS, HEDIS)
Coverage changes often disrupt care and can create risk for quality performance. League engages members at these pivotal moments, proactively guiding next best actions, supporting members in closing care gaps, and driving strong HEDIS and CAHPs outcomes.
Operational Efficiency & Cost-to-Serve
League shifts high-volume member interactions from manual outreach and call centers to AI-governed digital self-service, deflecting avoidable inquiries and reducing the operational cost of scale.
Engage & Support Members Through Redetermination
Redetermination is a confusing, high-stakes moment for members. League reaches members digitally with clear education and personalized reminders – helping them understand what’s required, take timely action, and maintain coverage during change.
Readiness assessment
Medi-Cal digital experience readiness assessment
Evaluate whether your digital experience supports self-service, CalAIM program navigation, language access, and renewal guidance, without increasing operational burden.