Healthcare is transforming fast. Fragmented systems, labor shortages, and rising consumer expectations are pushing organizations to deliver digital experiences that truly work. In this episode of The Beat, League Founder and CEO Michael Serbinis shares how AI-powered orchestration helps unify data, reduce complexity, and deliver the personalized, always-on experiences consumers expect—leading to major gains in engagement.
He also tackles AI hallucination concerns, explaining how modern models and guardrails now outperform human accuracy in many service scenarios. Looking ahead, Michael explores the rise of agentic AI and the notion of an “infinite care team,” where every member has access to a personalized set of AI agents supporting their health around the clock. It’s not decades away—it’s within reach, and organizations that innovate now will be the ones to win the AI race.
- AI-powered orchestration solves for point solution fatigue by unifying EMRs, claims, wearables, labs, and digital health tools into one seamless experience.
- The real story on hallucinations—modern AI now performs better than human call center accuracy in many cases.
- The emergence of the “infinite care team”—AI agents specializing in prevention, adherence, coaching, and more for $1 per interaction.
- CIOs must prioritize piloting with purpose and choosing partners with deep healthcare expertise.
