LEAGUE AGENT TEAMS
Delight members with seamless, AI-powered journeys that improve quality and reduce costs
League’s Agent Teams™ collaborate to ensure seamless and engaged user journeys – delivering connected, compliant experiences that drive measurable ROI.
Benefits Navigation Agent Team
AI agent team that simplifies benefits by verifying coverage, guiding next actions, and helping members confidently use benefits that deliver value.
- Simplify how members understand and use benefits through orchestrated AI that verifies coverage, eligibility, and next steps in one flow
- Improve satisfaction and reduce call volume with agents that collaborate to deliver instant, accurate, and consistent benefit answers
- Increase utilization of preferred programs through personalized recommendations powered by each member’s Health Story™ data
Care Navigation Agent Team
Guide members to the right care at the right time by dynamically triaging symptoms, verifying coverage, booking appointments, and confirming follow-up.
- Simplify access to the right care with connected AI that triages symptoms, checks coverage, and books in-network appointments
- Reduce leakage and friction by orchestrating the full care journey—from intent to booking—to ensure members complete visits to preferred providers
- Improve satisfaction and adherence with personalized guidance informed by behavioral cues and each member’s Health Story™
Care Gap Agent Team
AI agents that identify, prioritize, and close care gaps through personalized outreach, education, and frictionless follow-through.
- Close preventive and chronic care gaps faster with proactive, AI-driven outreach that motivates and educates members to act
- Improve quality scores and Star Ratings with agents that automate scheduling, follow-up, and confirmation of completed actions
- Focus engagement where it matters most using Health Story™ insights to prioritize members most likely to take action
Health Coach Agent Team
Always-on AI health coaches that motivate lasting behavior change, improve mental health, and enhance chronic-care adherence.
- Sustain healthy behavior change with proactive coaching that adapts to each member’s engagement style and health goals
- Strengthen outcomes by connecting motivation, benefits, and care plans across agents for seamless, coordinated support
- Scale trusted, compliant digital coaching with healthcare-grade AI that’s secure, auditable, and built for enterprise deployment
Benefits Navigation Agent Team
AI agent team that simplifies benefits by verifying coverage, guiding next actions, and helping members confidently use benefits that deliver value.
- Simplify how members understand and use benefits through orchestrated AI that verifies coverage, eligibility, and next steps in one flow
- Improve satisfaction and reduce call volume with agents that collaborate to deliver instant, accurate, and consistent benefit answers
- Increase utilization of preferred programs through personalized recommendations powered by each member’s Health Story™ data
Connected agents, Unified experience
League’s Agent Teams™ collaborate through the Concierge Agent — a secure orchestration layer that makes every interaction seamless and personalized. Powered by the League Health Story™, our agents see the whole person, turning complex health and benefits data into clear, actionable insight. The result is a smarter, simpler experience for every member, every time.
FALL 2025
Latest roadmap announcements
Explore our suite of AI-powered platform releases designed to enable frictionless care navigation and health engagement.