Member frustration and disengagement are driving a critical breakdown in trust between the insured population and their health plans. Rebuilding that relationship requires more than just better service—it demands a personalized experience that actually meets a genuine need.
Sarah Donnelly, Chief Product Officer, explains how League is overcoming this challenge. By leveraging over a decade of data and machine learning, they’re building a system that writes an individualized “Health Story” for every member. This deep understanding allows AI-powered agents to make frustrating administrative tasks—like checking claims—mostly disappear, leading to fewer clicks, clearer answers, and ultimately, better care.
