League and Amwell collaborate to improve member experiences through digital care

League, a leading AI-driven consumer experience (CX) platform for healthcare, and Amwell, a leader in technology-enabled virtual care delivery, are partnering to explore how together the companies can meaningfully improve health outcomes and the care experience. The collaboration is intended to explore ways to simplify healthcare navigation and support improved member experiences through digital solutions.

“Healthcare has become a confusing maze of apps, portals, and call centers that don’t talk to each other. This digital fragmentation is a major reason why 65% of consumers don’t seek care until it’s urgent,” said Michael Serbinis, founder and CEO of League. “By bringing together League’s engagement platform with Amwell’s virtual care programs, we see an opportunity to help members more easily connect to the right care at the right time. We’re excited to begin this collaboration and explore the impact it can have on health plan members.”

This partnership aims to combine personalized engagement with comprehensive virtual care to create a single, intuitive experience that aims to:

• Solve the Engagement Challenge: League’s AI-powered platform anticipates member needs, guides them to the right resources, and simplifies healthy actions. League’s AI-powered platform has historically driven results such as increases in Monthly Active Users (MAUs) and program enrollment, leading to significant reduction in medical costs by boosting engagement in virtual care, mental health, and more. Through the new partnership, League and Amwell intend to explore opportunities to deliver similar value for health plan clients.
• Deliver Seamless Care: Amwell offers payers a single, comprehensive, technology-enabled care platform that unifies member access to whole-person digital care, offering a wide range of services including virtual primary care, urgent care, behavioral health, and condition-specific care. In the future, the companies plan to explore technical approaches that could help guide members from their League health journey to the Amwell service they need. The goal is to eliminate friction, ensuring members can quickly and easily get the care they need.

By bringing together League’s expertise in member experience and Amwell’s extensive portfolio of clinical programs and nationwide medical group, the partnership will help health plans maximize their existing investments, increase the utilization of health plan offerings, improve self-service, and drive better outcomes.

About League

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Manulife, Shoppers Drug Mart, Medibank, and Highmark Health.