Scaling personalization: Engaging the modern healthcare consumer

In this discussion surrounding the crucial aspect of personalization in healthcare, industry veterans from CDPHP and AmWell share their unique perspectives. Moderated by Matt Kaye from Deloitte, the panelists primarily focus on the significance of personalizing consumer care, challenges of trudging off the customary route of consumer engagement, and the vital technological proficiencies needed for personalization at scale.

Watch this session from League Connect for distinct viewpoints about healthcare engagement and the vital role of technology and data in achieving large-scale personalization. The panelists dig into the need for a shift from transactional to relational engagement, the value of data in enabling intelligent automation, and the potential role of AI in future developments.

League Connect is an annual convening of the most prominent C-suite leaders across healthcare, tech and CX. Executives get the exclusive opportunity to debate ideas, build relationships and inspire creative solutions that accelerate healthcare CX transformation.