The Healthcare CX Masterclass is now available on demand. Explore sessions from leading healthcare innovators as they share strategies to transform member and patient experiences with AI, data, and design.
Sessions
- Designing Emotion: The Secret Structure Behind Stories That Stick: What do Pixar, The Simpsons, and behavior change have in common? In this fast-paced deep dive, Pixar storyteller Matthew Luhn and behavioral design expert Sarah Matyko reveal how emotion, tension, and authenticity in storytelling can spark real action—equipping you with tools to drive lasting engagement in healthcare.
- Featuring: Matthew Luhn (Former Pixar), Sarah Matyko (League)
- Watch on-demand
- AI in Action: Real‑World Applications in Healthcare: Implementing AI in healthcare comes with unique challenges. Discover real-world examples of how organizations are putting AI into practice, how they’re implementing it, what they’ve learned so far, and how they’re evolving for the future.
- Featuring: Josh Goode (SCAN Health), Matteo Berlucchi (Healthily) Shawn Wang (Gainwell Technologies), Amy Waldron (Google Cloud)
- Watch on-demand
- Healthcare Reimagined: Driving New Value Through Digital CX: CX isn’t just about member satisfaction, it’s a lever for growth. Explore how digital consumer experience is creating measurable value across the healthcare ecosystem, with practical insights on how organizations are designing for scale and impact.
- Featuring: Greg Gilbert (Accenture), Sarah Hacker (League)
- Watch on-demand
- Lessons from Leaders: The Highmark Story: Get an inside look at a large-scale CX transformation. Learn how leaders across strategy, experience, digital, and technology came together to execute an ambitious vision—and leave with lessons you can apply within your own organization.
- Featuring: Mike Bennett, Tracy Saula, and Stacy Byers (Highmark Health), Jen Magaro (enGen), Brian Yeh (League)
- Watch on-demand
- Ensuring Business Longevity: Global Healthcare CX Lessons (bonus): Innovation doesn’t always translate on a global scale, but the right ideas can spark meaningful change. This session explores CX strategies and business models from international markets, offering inspiration for growth-focused approaches that balance innovation with the regulatory realities of different regions.
- Featuring: Jeff Leger (Former Shoppers Drug Mart), Olatokunbo Alli (Leadway Health), Charisse Thompson (Health Partners), Joel Finlayson (League)
- Watch on-demand
Whether you’re refining your roadmap or planning what’s next, this Masterclass provides clear examples and strategies to turn vision into execution.