New research from Becker’s Healthcare
Traditional member portals are no longer sufficient. Rising healthcare costs, heightened member expectations, and rapid technology advancements demand a new approach to the member experience.
Leading payers are undertaking a critical initiative to modernize their portals. This shift from an antiquated self-service tool to an advanced, personalized platform enables payers to deliver on new non-negotiables, ultimately driving actions that matter.
Becker’s Healthcare sat down with senior leaders to understand the benefits of modern member portals and how payers can reinvent their member experience while advancing key business objectives.
Key takeaways:
- The growing limitations of existing member portals across the payer industry
- The benefits of a modernized experience for both businesses and members
- The new non-negotiable features of a modern member portal
- Strategies to quickly and effectively transform your organization’s member experience
