Almost every industry outside of healthcare has incorporated a strong digital foothold into consumer-facing products. As we heard at League Connect Digital Summit 2024, healthcare must exercise its agility muscle and create digital experiences for patients and members that truly put the consumer first.
This year, we heard from thought leaders across all industries to discuss the unique ways they approached CX, from executives at Disney to OneMedical, CVS Health, Google, Highmark Health and many more. These industry changemakers discussed everything from the importance of cautiously integrating AI into workflows to using data to personal experiences for consumers to the n-of-1.
Read this executive summary from League Connect Digital Summit 2024 to see our top five key insights from the event along with stand-out quotes from some of our most notable speakers.
