Mar 01, 2023
League Connect 2023: what to expect at the premier health CX event
3 min read
League Connect 2023 is convening visionary healthcare and tech leaders during a global livestream event on February 9, 2023.
The mission: Inspire and enable healthcare consumer experiences people use and love that also unlock new revenue opportunities and reduce the cost of care. Build an esteemed executive community that bridges the gap between healthcare and technology, accelerates CX transformation and shapes the future of healthcare. This mission has never been more critical than now given uncertain economic conditions and workforce talent shortages ahead.
Healthcare’s premier CX transformation event
Health executives, innovators and out-of-industry CX experts will discuss early, hard-wrought lessons learned and share insights for developing successful CX transformation strategies.
Some speakers confirmed for League Connect 2023 include:
- Malcolm Gladwell, six-time New York Times bestselling author, host of the podcast “Revisionist History” and staff writer for The New Yorker
- David Epstein, bestselling author of “The Sports Gene and Range: Why Generalists Triumph in a Specialized World”
- Patrick Conway, MD, CEO of Care Solutions at Optum
- Sara Vaezy, EVP, Chief Strategy and Digital Officer of Providence
- Frank McGillin, Chief Executive Officer of The Clinic by Cleveland Clinic
- Zoe Philippides, Chief Ethics, Compliance and Privacy Officer of Moderna
- Mack McGee, Chief Marketing Officer of CareFirst BlueCross BlueShield
- Alex Oshmyansky, CEO and Co-Founder of Mark Cuban Cost Plus Drug Company
- Ashis Barad, MD, Chief Digital Officer of Allegheny Health Network
- Tracy Saula, SVP of Product and Health Experience at Highmark Health
- Michael Palmer, Former Chief Digital and Innovation Officer of Aetna
- Sara Sossong, SVP, Digital Health and Informatics of Commonwealth Care Alliance
Attendees will also learn from leaders at Google Cloud, Fitbit, Uber Health and more during unscripted panel discussions and fireside chats throughout the day.
Specifically, the sessions will focus on three content tracks:
Strategy | Building a next-generation healthcare CX
Reimagine your CX. Bolster consumer engagement. Reduce expenses and increase revenue. This content stream will dive into the business case for investing in healthcare CX transformation, a C-suite view of transformational CX strategies and the transition from reactive healthcare to proactive health.
Learn more about the strategy track.
Action | Unlocking scalable and repeatable engagement
Uncover actionable insights needed to bring a CX strategy to life. Speakers will discuss care delivery across the health continuum, addressing health disparities and how platforms make data actionable to drive personalized health experiences.
Learn more about the action track.
Partnerships | Powering your CX vision through partnerships
As new strategic collaborations eclipse the old IT decision of build versus buy, discover new opportunities to leverage partnerships that fuel innovations transforming healthcare CX. This track will dive into how best to leverage partnerships and emerging technologies, ways to share and reduce investment risk and, ultimately, how to achieve ROI quickly.
Learn more about the partnerships track.
Additional speakers
Additional speakers at League Connect 2023 include:
- Amy Waldron, Global Lead of Health Plan Solutions at Google Cloud
- Harry Leider, MD, EVP and Chief Medical Officer of AposHealth
- Geeta Nayyar, MD, Former Chief Medical Officer of Salesforce
- Caitlin Donovan, Global Head of Uber Health
- Amy McDonough, Managing Director and GM of Fitbit
- Mike Butler, Former President of Providence
- Aashima Gupta, Director of Global Healthcare Strategy and Solutions at Google Cloud
- Doug Johnson, Chief Experience Officer of Edward-Elmhurst Healthcare
- Cary Grace, President and CEO of AMN Healthcare
- Richard Clarke, Chief Analytics Officer of Highmark Health
- Jeff Leger, President of Shoppers Drug Mart
- Kathleen Ellmore, Co-Founder and Managing Partner, Consumer Healthcare Engagement of Engagys LLC
- Paul Merrild, President of HealthSparq and Kyruus
- Mike Serbinis, Founder and CEO of League
State of Healthcare CX 2023
Read top takeaways and key insights from healthcare’s premier CX transformation event.