{"id":27605,"date":"2026-09-03T08:20:46","date_gmt":"2026-09-03T13:20:46","guid":{"rendered":"https:\/\/league.com\/resources\/des-episodes-aux-parcours-la-plateforme-dia-pour-lorchestration-des-soins\/"},"modified":"2026-09-20T19:04:40","modified_gmt":"2026-09-21T00:04:40","slug":"des-episodes-aux-parcours-la-plateforme-dia-pour-lorchestration-des-soins","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/blog\/des-episodes-aux-parcours-la-plateforme-dia-pour-lorchestration-des-soins\/","title":{"rendered":"Des \u00e9pisodes aux parcours&#160;: la plateforme d&rsquo;IA pour l&rsquo;orchestration des soins"},"content":{"rendered":"\n<section class=\"wp-block-e25m-section bs-section bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864 bs-section---default bs-section--blog-inner-banner\"><style>.bs-section.bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864{ background-color: #e1e7fe;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><div class=\"wp-block-post-date has-text-color has-quiet-abyss-color\"><time datetime=\"2026-09-03T08:20:46-05:00\">Sep 03, 2026<\/time><\/div>\n\n<div class=\"resource-post-header \">\n\n            <div class=\"resource-breadcrumbs\">\n                <a class=\"resource-breadcrumbs__item\" href=\"https:\/\/league.com\/fr\/centre-de-ressources\">Toutes les ressources<\/a>\n                <span class=\"resource-breadcrumbs__item resource-name\">Blog<\/span>\n            <\/div>\n        \n<h1 class=\"wp-block-post-title has-text-color has-praise-shadow-color\">Des \u00e9pisodes aux parcours&#160;: la plateforme d&rsquo;IA pour l&rsquo;orchestration des soins<\/h1>\n<\/div>\n\n\n<div class=\"resource-post-meta \">\n\n            <div class=\"has-text-color has-quiet-abyss-color wp-block-post-date custom-post-date\">\n                <time datetime=\"2026-09-03T08:20:46-05:00\">03\/09\/2026<\/time>\n            <\/div>\n        \n<div class=\"wp-block-post-author has-text-color has-quiet-abyss-color\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">Par<\/p><p class=\"wp-block-post-author__name\">Colin MacDonald<\/p><\/div><\/div>\n<\/div>\n\n\n<div class=\"read-time \"><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><figure class=\"wp-block-post-featured-image\"><img src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all 1620w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1-270x300.jpg?strip=all 270w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1-922x1024.jpg?strip=all 922w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1-768x853.jpg?strip=all 768w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1-1382x1536.jpg?strip=all 1382w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=162 162w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=324 324w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=486 486w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=648 648w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=972 972w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=1134 1134w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=1296 1296w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-1-1.jpg?strip=all&amp;w=1458 1458w\" sizes=\"(max-width: 1620px) 100vw, 1620px\" \/><\/figure><\/div>\n<\/div>\n<\/div><\/section>\n\n<section class=\"wp-block-e25m-section bs-section bs-section-786ae615426165a986a34f67161099cd28d93d90 bs-section---default bs-section--blog-inner-content\"><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-lg-6 bs-column-deed9160c76b106423f4bd067b250219f13fb02a bs-column---default 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16Z\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default bs-row--blog-inner-content-row\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-8 col-xl-8   bs-column-aad9af344baf7a48a1c6ad36df430276017bab9f bs-column---default bs-column--blog-inner-left-content     \">\n<p class=\"has-praise-shadow-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\"><strong>R\u00e9sum\u00e9<\/strong><\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>Cr\u00e9er des parcours de soins proactifs et accessibles en tout temps signifie aller au-devant des personnes avant m\u00eame qu&rsquo;elles ne pensent \u00e0 demander de l&rsquo;aide et les guider dans les prochaines \u00e9tapes.<\/li>\n\n\n\n<li>L&rsquo;IA agentique comble d\u00e9j\u00e0 les lacunes en soins, accompagne les membres dans le cadre des renouvellements de Medicaid, r\u00e9serve les d\u00e9placements et oriente les patients vers les soins adapt\u00e9s.<\/li>\n\n\n\n<li>Le plus difficile, ce sont les garde-fous, les processus de recours et l&rsquo;examen clinique qui garantissent la s\u00fbret\u00e9 des agents d\u00e9ploy\u00e9s aupr\u00e8s de membres et de patients.<\/li>\n\n\n\n<li>Les organisations qui font des progr\u00e8s mettent en place une \u00e9quipe de soins sans limites qui \u00e9largit le soutien continu sans augmenter les effectifs.<\/li>\n<\/ul>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Plus de 40\u00a0millions de personnes du monde entier s&rsquo;adressent chaque jour \u00e0 ChatGPT pour poser une question sur leur sant\u00e9. Chaque semaine, pr\u00e8s de deux millions de ces messages portent sur l&rsquo;assurance maladie\u00a0: comparaison des r\u00e9gimes, aide avec les r\u00e9clamations et la facturation, et compr\u00e9hension de la couverture. Aux \u00c9tats-Unis, sept de ces conversations sur dix ont lieu en dehors des heures normales des cliniques\u00b9. Quand on compare ces chiffres, il est difficile de ne pas voir la lacune. Les gens sont stress\u00e9s et cherchent de l&rsquo;aide pour leur sant\u00e9 \u00e0 23\u00a0h un samedi, mais les organisations responsables de leurs soins ne sont pas l\u00e0 avant le prochain rendez-vous pr\u00e9vu ou l&rsquo;ouverture du centre d&rsquo;appels \u00e0 8\u00a0h.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les soins de sant\u00e9 ont toujours \u00e9t\u00e9 transactionnels. Vous traitez une r\u00e9clamation, r\u00e9pondez \u00e0 une question, r\u00e9servez une visite. Chaque interaction est r\u00e9solue sur le moment, puis rien ne se passe jusqu&rsquo;\u00e0 ce que le consommateur amorce la prochaine \u00e9tape.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous avons con\u00e7u des portails, des centres d&rsquo;appels et des agents conversationnels pour traiter ces transactions, et la plupart le font bien. Cependant, rien n&rsquo;a \u00e9t\u00e9 con\u00e7u pour assurer une pr\u00e9sence continuelle aupr\u00e8s de millions de personnes, car le secteur de la sant\u00e9 n&rsquo;a jamais \u00e9t\u00e9 en mesure d&rsquo;y parvenir.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Imaginons l&rsquo;alternative : une \u00e9quipe de soins 24\/7 qui ne ferme jamais votre dossier, remarque ce qui vous a \u00e9chapp\u00e9 et communique avec vous avant m\u00eame que vous ne r\u00e9alisiez avoir besoin d&rsquo;aide. Le secteur des soins de sant\u00e9 souhaite fonctionner ainsi depuis des ann\u00e9es. Nous n&rsquo;avions tout simplement aucun moyen de le faire \u00e0 grande \u00e9chelle, car le type d&rsquo;attention personnelle n\u00e9cessaire n&rsquo;a toujours \u00e9t\u00e9 assur\u00e9 que par des personnes humaines.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-praise-shadow-color has-text-color has-title-four-font-size\"><strong><strong>L&rsquo;attention d&rsquo;une personne humaine a toujours \u00e9t\u00e9 le facteur limitant<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si le secteur de la sant\u00e9 voulait augmenter l&rsquo;attention disponible, il devait augmenter ses effectifs. Chaque appel t\u00e9l\u00e9phonique proactif, chaque suivi li\u00e9 \u00e0 un examen de d\u00e9pistage manqu\u00e9 et toute explication des avantages s&rsquo;accompagnent de co\u00fbts de main-d&rsquo;\u0153uvre. C&rsquo;est le seul intrant dans le secteur de la sant\u00e9 dont le co\u00fbt n&rsquo;a jamais baiss\u00e9 \u00e0 grande \u00e9chelle. De plus, la demande d\u00e9passe rapidement l&rsquo;offre. Le National Center for Health Workforce Analysis pr\u00e9voit une p\u00e9nurie de 141\u00a0160\u00a0m\u00e9decins en\u00a02038. Cette m\u00eame tendance s&rsquo;observe pour le personnel infirmier, les coordonnateurs de soins et le personnel de soutien\u00b2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La liste de suivi a donc toujours \u00e9t\u00e9 plus longue que le personnel disponible pour s&rsquo;en occuper. Les \u00e9quipes qualit\u00e9 connaissent les secteurs o\u00f9 il y a des lacunes en soins, mais elles ne sont pas en mesure de joindre tout le monde assez rapidement, et la liste finit par \u00eatre r\u00e9duite \u00e0 ce que le mod\u00e8le de dotation actuel peut g\u00e9rer.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;IA change compl\u00e8tement cette \u00e9quation, car l&rsquo;attention n&rsquo;a plus \u00e0 provenir d&rsquo;une personne. Il peut conserver le contexte des ant\u00e9c\u00e9dents m\u00e9dicaux d&rsquo;une personne, remarquer ce qui manque, engager la conversation et r\u00e9soudre le probl\u00e8me. Soudainement, la capacit\u00e9 de prise de contact n&rsquo;a plus rien \u00e0 voir avec l&rsquo;effectif.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le co\u00fbt de cette attention diminue rapidement, lui aussi. L&rsquo;interrogation d&rsquo;un mod\u00e8le affichant des performances de niveau GPT-3.5 est pass\u00e9e de 20,00 $ par million de jetons en novembre 2022 \u00e0 0,07 $ en octobre 2024, soit une r\u00e9duction de plus de 280 fois en moins de deux ans.\u00b3 L&rsquo;attention qui co\u00fbtait autrefois le salaire horaire d&rsquo;une personne ne co\u00fbte d\u00e9sormais qu&rsquo;une fraction de cent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avec l&rsquo;IA,<a href=\"https:\/\/league.com\/fr\/blog\/lia-et-les-donnees-connectees-peuvent-elles-enfin-unifier-les-soins-de-sante-canadiens-2\/\" target=\"_blank\" rel=\"noreferrer noopener\"> joindre chaque membre et chaque patient<\/a> cesse d&rsquo;\u00eatre un probl\u00e8me de dotation et devient une question de d\u00e9veloppement\u00a0: que voulons-nous accomplir par cette prise de contact et comment accompagner une personne dans ses soins au fil du temps?<\/p>\n\n\n<section class=\"wp-block-e25m-section bs-section bs-section---default bs-section--provider-content-wrapper-for-sidebar content-card \">\n    <div class=\"container\">\n        <div class=\"wp-block-e25m-row bs-row row bs-row---default\">\n            <div class=\"bs-column col-sm-12 bs-column---default \">\n                <div class=\"content-card__inner\">\n                    \n                    <div class=\"content-card__card theme--cr\u00e8me\">\n                        <div class=\"card__inner\">\n                                                            <div class=\"card__image image-position--milieu\">\n                                                                                                                <img class=\"lazy \" data-srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/08\/Medicaids-new-six-month-clock_-why-member-engagement-is-now-a-revenue-line-2-1.jpg?strip=all 1x, \" alt=\"\"   >\n                                                                    <\/div>\n                                                        <div class=\"card__content vertical-padding--normal \">\n                                                                    <div class=\"card__subtitle\">LIVRE BLANC<\/div>\n                                                                                                    <h3 class=\"card__title\">Cette g\u00e9n\u00e9ration d&#039;IA rend enfin possible ce saut en avant<\/h3>\n                                                                                                    <div class=\"card__text\"><p><span style=\"font-weight: 400;\">D\u00e9couvrez comment les exp\u00e9riences agentiques propulsent un engagement continu et ce qu&rsquo;il faut pour y parvenir.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<\/div>\n                                                                                                    \n                                    <div class=\"bs-pro-button bs-pro-button--primary-link\">\n                                        <a href=\"\" class=\"btn bs-pro-button__container\"  >\n                                            Lire le livre blanc\n                                        <\/a>\n                                    <\/div>\n                                    \n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>   \n    <\/div>\n<\/section>    \n\n\n\n<h2 class=\"wp-block-heading has-title-four-font-size\"><strong><strong>Des \u00e9pisodes aux parcours\u00a0: \u00e0 quoi ressemble une exp\u00e9rience agentique<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le syst\u00e8me de sant\u00e9 s&rsquo;est am\u00e9lior\u00e9 dans la r\u00e9solution des \u00e9pisodes. Une membre appelle pour poser une question sur sa couverture et obtient une r\u00e9ponse rapide. Un patient atteint d\u2019une maladie chronique se rend \u00e0 l\u2019urgence, re\u00e7oit des soins et rentre chez lui avec des instructions de cong\u00e9. Les deux interactions ont rempli leur r\u00f4le, mais aucune n&rsquo;a influenc\u00e9 ce qui s&rsquo;est pass\u00e9 ensuite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le repr\u00e9sentant du service \u00e0 la client\u00e8le ne savait pas que la membre vivait une lacune en soins ni qu&rsquo;elle avait cess\u00e9 d&rsquo;aller chercher ses m\u00e9dicaments d&rsquo;ordonnance il y a des mois. Le personnel de l&rsquo;urgence ne s&rsquo;est pas rendu compte que le patient ne r\u00e9pond jamais aux num\u00e9ros de t\u00e9l\u00e9phone inconnus, et son coordonnateur de soins tente de le joindre depuis mars.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un parcours est diff\u00e9rent, car il rejoint les gens avant m\u00eame qu&rsquo;ils sachent qu&rsquo;ils ont besoin d&rsquo;aide, veille \u00e0 ce que les prochaines \u00e9tapes soient r\u00e9ellement accomplies et s&rsquo;en souvient la prochaine fois. Assurer la continuit\u00e9 est ce qui transforme une s\u00e9rie d&rsquo;\u00e9pisodes en un v\u00e9ritable parcours de sant\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Baptist Health est un excellent exemple. Leur <a href=\"https:\/\/www.hello-pregnancy.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">application Hello Pregnancy<\/a> accompagne les futures et nouvelles m\u00e8res tout au long de leur parcours de maternit\u00e9. Au lieu de traiter la grossesse comme une s\u00e9rie de rendez-vous d\u00e9cousus, l\u2019application offre aux m\u00e8res un acc\u00e8s direct \u00e0 une infirmi\u00e8re et propose des conseils adapt\u00e9s \u00e0 leur stade pr\u00e9cis de grossesse. Les r\u00e9sultats parlent d&rsquo;eux-m\u00eames\u00a0: les consultations pr\u00e9natales manqu\u00e9es ont diminu\u00e9 de 11\u00a0%, les soins de suivi des nourrissons ont augment\u00e9 de 42\u00a0% et la r\u00e9alisation de soins postnataux a augment\u00e9 de 41\u00a0%<sup>4<\/sup>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Presque tout dans le domaine des soins de sant\u00e9 pourrait b\u00e9n\u00e9ficier de ce type d&rsquo;accompagnement continu. Combler une lacune en soins prend du temps et de multiples points de contact, et r\u00e9soudre une question li\u00e9e aux avantages se fait rarement en un seul \u00e9change. C\u2019est l\u00e0 que l\u2019ancien mod\u00e8le transactionnel fait d\u00e9faut aux gens. Une membre pourrait demander si sa mammographie est couverte et obtenir une r\u00e9ponse exacte, un professionnel de sant\u00e9 agr\u00e9\u00e9 et un num\u00e9ro \u00e0 composer, mais rien ne r\u00e9serve le rendez-vous pour elle, ne v\u00e9rifie si elle a un moyen de transport pour aller \u00e0 la clinique ou n&rsquo;assure de suivi pour savoir si elle s&rsquo;y est rendue.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une exp\u00e9rience propuls\u00e9e par l&rsquo;IA agentique va \u00e0 la rencontre des personnes et les accompagne jusqu&rsquo;\u00e0 ce que la t\u00e2che soit accomplie. Elle conserve un portrait \u00e0 jour de chaque personne, y compris la fa\u00e7on dont elle a interagi auparavant, ce qui lui a d\u00e9j\u00e0 \u00e9t\u00e9 demand\u00e9 et la fa\u00e7on dont elle pr\u00e9f\u00e8re \u00eatre contact\u00e9e. Une couche d&rsquo;orchestration lit ce contexte en temps r\u00e9el et oriente les ressources appropri\u00e9es selon leurs besoins, tout en s&rsquo;inscrivant dans des parcours de soins d\u00e9finis et en redirigeant vers un humain lorsque c&rsquo;est n\u00e9cessaire.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C&rsquo;est ce qui permet de rester continuellement pr\u00e9sent et d&rsquo;offrir du soutien \u00e0 l&rsquo;ensemble d&rsquo;une population.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Comment l&rsquo;IA agentique comble d\u00e9j\u00e0 les lacunes en soins<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prenez Maya, une femme de 30\u00a0ans qui g\u00e8re un diab\u00e8te de type\u00a02 tout en travaillant \u00e0 temps plein et en \u00e9levant deux enfants. En ce moment, elle a trois semaines de retard pour un test A1c de routine parce que le rappel est arriv\u00e9 par la poste en juillet et que le laboratoire pr\u00e8s de son bureau ferme \u00e0 16\u00a0h, avant qu&rsquo;elle ne termine sa journ\u00e9e de travail.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sous l&rsquo;ancien mod\u00e8le, le nom de Maya se retrouve sur une liste de suivi. Quelqu&rsquo;un finira peut-\u00eatre par l&rsquo;appeler et, si c&rsquo;est le cas, ce sera \u00e0 partir d&rsquo;un num\u00e9ro qu&rsquo;elle ne reconna\u00eet pas, au milieu de sa journ\u00e9e de travail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maintenant, int\u00e9grons un agent dans son histoire. Avant que Maya se rende compte qu&rsquo;elle est en retard, l&rsquo;\u00e9cart est signal\u00e9. L&rsquo;agent consulte son historique, trouve un laboratoire du r\u00e9seau offrant des disponibilit\u00e9s le samedi pr\u00e8s de chez elle et l&rsquo;appelle en soir\u00e9e, apr\u00e8s ses heures de travail. Elle d\u00e9croche et l&rsquo;agent prend le rendez-vous. Lorsque l&rsquo;agent constate qu&rsquo;elle n&rsquo;a pas de moyen simple de s&rsquo;y rendre, il organise son transport. Une seule conversation, r\u00e9solue, sans file d&rsquo;attente ni connexion \u00e0 un portail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maya n\u2019est qu\u2019une illustration, mais la capacit\u00e9 est r\u00e9elle. Les agents IA au sein des r\u00e9gimes de sant\u00e9 et des r\u00e9seaux de sant\u00e9 accomplissent d\u00e9j\u00e0 les t\u00e2ches suivantes\u00a0:<\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>Combler les lacunes en soins et organiser le d\u00e9placement vers les rendez-vous.<\/li>\n\n\n\n<li>Accompagner les familles dans le renouvellement de Medicaid avant que leur couverture ne prenne fin<\/li>\n\n\n\n<li>Orienter les membres dans le cadre des \u00e9valuations des risques pour la sant\u00e9.<\/li>\n\n\n\n<li>Soutenir les patients dans leur parcours de diagnostic et de traitement du cancer<\/li>\n\n\n\n<li>Aider les familles \u00e0 coordonner les soins palliatifs  <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le plus beau, c&rsquo;est la fa\u00e7on dont l&rsquo;interaction a influenc\u00e9 le r\u00e9sultat de Maya. Ses r\u00e9sultats d&rsquo;A1c ont montr\u00e9 qu&rsquo;elle avait besoin d&rsquo;un ajustement de sa m\u00e9dication, ce qui signifie qu&rsquo;un probl\u00e8me a \u00e9t\u00e9 d\u00e9tect\u00e9 alors qu&rsquo;il \u00e9tait encore mineur. Faites-le \u00e0 l&rsquo;\u00e9chelle d&rsquo;une population et les gens vivront une vie plus saine. Les chiffres de l&rsquo;organisation changent aussi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong>L\u00e0 o\u00f9 la plupart des \u00e9quipes bloquent : cr\u00e9er des agents conformes aux normes du secteur de la sant\u00e9<\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ce genre de r\u00e9sultats ne se produit pas simplement parce qu&rsquo;une organisation a achet\u00e9 un outil d&rsquo;IA. Ils se produisent lorsque l&rsquo;on peut faire confiance aux agents pour agir, et cette confiance prend racine dans <a href=\"https:\/\/league.com\/fr\/blog\/comment-les-organismes-de-sante-accelerent-ladoption-de-lia-destinee-aux-consommateurs\/\" target=\"_blank\" rel=\"noreferrer noopener\">la fa\u00e7on dont ils sont con\u00e7us<\/a>.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&rsquo;IA administrative qui voit juste la plupart du temps est v\u00e9ritablement utile et de nombreux organismes de sant\u00e9 l&rsquo;utilisent aujourd&rsquo;hui pour le tri des r\u00e9clamations, l&rsquo;autorisation pr\u00e9alable et le codage. Un agent qui s&rsquo;adresse directement \u00e0 une personne malade et anxieuse doit franchir une barre bien plus haute, et c&rsquo;est actuellement le probl\u00e8me d&rsquo;ing\u00e9nierie le plus difficile dans le domaine de l&rsquo;IA en sant\u00e9. Un agent qui contacte une personne au mauvais moment, r\u00e9pond dans la mauvaise langue ou hallucine un d\u00e9tail sur la couverture brise la confiance et introduit un risque s\u00e9rieux.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C&rsquo;est pourquoi les \u00e9quipes qui d\u00e9veloppent des agents IA consacrent la majeure partie de leur temps \u00e0 la base. Environ 84\u00a0% consacrent au moins la moiti\u00e9 de leur temps \u00e0 l&rsquo;infrastructure de s\u00e9curit\u00e9 plut\u00f4t qu&rsquo;au d\u00e9veloppement de l&rsquo;agent en soi\u2077. Les garde-fous cliniques et l&rsquo;ancrage doivent relier directement les r\u00e9ponses \u00e0 des sources approuv\u00e9es, les ensembles de donn\u00e9es de r\u00e9f\u00e9rence con\u00e7us par des experts doivent servir de corrig\u00e9 type et l&rsquo;\u00e9valuation doit analyser des donn\u00e9es synth\u00e9tiques par rapport \u00e0 des milliers de sc\u00e9narios afin de prouver qu&rsquo;un agent est s\u00fbr et efficace pour \u00eatre mis en relation avec une vraie personne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chez League, nous avons con\u00e7u <a href=\"https:\/\/league.com\/fr\/forge\/\" target=\"_blank\" rel=\"noreferrer noopener\">Forge by League<\/a> pour offrir cette base aux \u00e9quipes, avec des garde-fous, une s\u00e9curit\u00e9 et une conformit\u00e9 int\u00e9gr\u00e9s au niveau de la plateforme plut\u00f4t qu&rsquo;ajout\u00e9s un agent \u00e0 la fois. La base est la partie la plus difficile \u00e0 r\u00e9ussir, mais elle ne doit \u00eatre d\u00e9velopp\u00e9e qu&rsquo;une seule fois. Apr\u00e8s cela, il s\u2019agit de d\u00e9cider quel agent lancer en premier.  <\/p>\n\n\n<section class=\"wp-block-e25m-section bs-section bs-section---default bs-section--provider-content-wrapper-for-sidebar content-card \">\n    <div class=\"container\">\n        <div class=\"wp-block-e25m-row bs-row row bs-row---default\">\n            <div class=\"bs-column col-sm-12 bs-column---default \">\n                <div class=\"content-card__inner\">\n                    \n                    <div class=\"content-card__card theme--lilas\">\n                        <div class=\"card__inner\">\n                                                            <div class=\"card__image image-position--milieu\">\n                                                                                                                <img class=\"lazy \" data-srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/07\/final-forge-image.png?strip=all 1x, \" alt=\"\"   >\n                                                                    <\/div>\n                                                        <div class=\"card__content vertical-padding--normal \">\n                                                                    <div class=\"card__subtitle\">FORGE BY LEAGUE<\/div>\n                                                                                                    <h3 class=\"card__title\">La base, d\u00e9j\u00e0 construite<\/h3>\n                                                                                                    <div class=\"card__text\"><p><span style=\"font-weight: 400;\">Concevez, d\u00e9veloppez et exploitez des agents adapt\u00e9s au secteur de la sant\u00e9 sur une base dot\u00e9e de garde-fous d\u00e9j\u00e0 en place.  <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<\/div>\n                                                                                                    \n                                    <div class=\"bs-pro-button bs-pro-button--primary-link\">\n                                        <a href=\"\" class=\"btn bs-pro-button__container\"  >\n                                            Voir Forge by League\n                                        <\/a>\n                                    <\/div>\n                                    \n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>   \n    <\/div>\n<\/section>    \n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong>B\u00e2tir une \u00e9quipe de soins qui ne dort jamais<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque r\u00e9gime d&rsquo;assurance maladie et chaque syst\u00e8me de sant\u00e9 a d\u00e9j\u00e0 des initiatives en mati\u00e8re d&rsquo;IA. Bien moins disposent d\u2019agents op\u00e9rationnels, dignes de confiance et qui aident les personnes qu\u2019ils servent. C&rsquo;est l\u00e0 la v\u00e9ritable lacune maintenant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les organisations qui comblent cette lacune \u00e9tablissent un nouveau mod\u00e8le de soins de sant\u00e9 dans lequel chaque personne dispose d&rsquo;une \u00e9quipe de soins qui ne ferme jamais son dossier, la conna\u00eet \u00e0 fond et accorde plus d&rsquo;attention sans augmenter les effectifs. Chez League, nous l&rsquo;appelons l&rsquo;<a href=\"https:\/\/league.com\/fr\/blog\/lequipe-de-soins-sans-limites-comment-lia-redefinit-les-soins-de-sante-numerique\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00e9quipe de soins sans limites<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un agent qui comble les lacunes en soins en fait partie, tout comme une personne qui accompagne un membre lors du renouvellement ou qui permet \u00e0 un patient affol\u00e9 d&rsquo;obtenir un rendez-vous avec son m\u00e9decin traitant au lieu de faire appel aux services d&rsquo;urgence. Chacun accomplit un travail concret pour aider votre population pendant que le suivant est en cours de cr\u00e9ation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le choix auquel font face les chefs de file du secteur de la sant\u00e9 ne consiste plus \u00e0 savoir s&rsquo;il faut s&rsquo;engager dans une transformation de la plateforme sur plusieurs ann\u00e9es. Le seul choix est de savoir si vous allez commencer maintenant, avec votre tout premier agent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici la question que je vous laisse : votre organisation s\u2019am\u00e9liore-t-elle dans la gestion des \u00e9pisodes de soins, ou b\u00e2tissez-vous une \u00e9quipe de soins qui ne dort jamais?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:15px\">Sources<\/p>\n\n\n\n<ol style=\"font-size:15px\" class=\"wp-block-list\">\n<li style=\"font-size:12px\"><em>OpenAI,<\/em><a href=\"https:\/\/cdn.openai.com\/pdf\/2cb29276-68cd-4ec6-a5f4-c01c5e7a36e9\/OpenAI-AI-as-a-Healthcare-Ally-Jan-2026.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em> L&rsquo;IA comme alli\u00e9e des soins de sant\u00e9<\/em><\/a><em>, janvier 2026.<\/em><\/li>\n\n\n\n<li style=\"font-size:12px\"><em>HRSA Health Workforce,<\/em><a href=\"https:\/\/bhw.hrsa.gov\/data-research\/projecting-health-workforce-supply-demand\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em>Projections des effectifs en sant\u00e9<\/em><\/a><em>, d\u00e9cembre\u00a02025.<\/em><\/li>\n\n\n\n<li style=\"font-size:12px\"><em>Stanford HAI,<\/em><a href=\"https:\/\/hai.stanford.edu\/ai-index\/2025-ai-index-report\/research-and-development\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em> Rapport AI Index\u00a02025<\/em><\/a><em>, avril\u00a02025.<\/em><\/li>\n\n\n\n<li style=\"font-size:12px\"><em>Donn\u00e9es clients de League, Baptist Health, approuv\u00e9es pour usage externe.<\/em><\/li>\n\n\n\n<li style=\"font-size:12px\"><em>PwC, <\/em><a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/health-industries\/library\/behind-the-numbers.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em>Medical cost trend 2027: Behind the Numbers<\/em><\/a><em>, juin\u00a02026.<\/em><\/li>\n\n\n\n<li style=\"font-size:12px\"><em>KFF,<\/em><a href=\"https:\/\/www.kff.org\/medicare\/medicare-will-spend-more-than-13-billion-on-the-medicare-advantage-quality-bonus-program-in-2026\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em> Medicare d\u00e9pensera plus de 13 milliards de dollars pour le programme de primes de qualit\u00e9 de Medicare Advantage en 2026<\/em><\/a><em>, juillet 2026.<\/em><\/li>\n\n\n\n<li style=\"font-size:12px\"><em>Sinch,<\/em><a href=\"https:\/\/sinch.com\/blog\/ai-customer-communications-research\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><em> Le paradoxe de la production de l\u2019IA<\/em><\/a><em>, mai 2026.<\/em><\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-6d4014d40d3d5040a0ea8c642a0d59675517f17b bs-div---default bs-div--blog-inner-gated-block\"><style>.bs-div.bs-div-6d4014d40d3d5040a0ea8c642a0d59675517f17b{ background-color: #f3efed;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-blurb \"><div class=\"bs-blurb__container theme-dark\"><div class=\"bs-blurb__image\"><figure><picture><img class=\"none img-fluid\" src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/07\/Resource-Tile-2026-Q3-TL-Whitepaper-1.jpg?strip=all&w=1920\" alt=\"\"\/><\/picture><\/figure><\/div><div class=\"bs-blurb__eyebrow\"><span>LIVRE BLANC<\/span><\/div><div class=\"bs-blurb__title\"><h4><strong><strong>Les 5&#160;caract\u00e9ristiques des organisations performantes<\/strong><\/strong><\/h4><\/div><div class=\"bs-blurb__description\"><p>Mike Serbinis explique ce qui distingue les organisations de soins de sant\u00e9 qui comblent les lacunes en mati\u00e8re de soins \u00e0 grande \u00e9chelle de celles qui attendent encore que la pression diminue.<\/p><\/div><div class=\"bs-blurb__read-more\"><a class=\"bs-blurb__trigger\" href=\"https:\/\/league.com\/fr\/resource\/la-fin-des-soins-de-sante-reactifs-5-caracteristiques-cles-des-organisations-qui-batissent-un-nouveau-modele\/\" target=\"_blank\" rel=\"noopener noreferrer\">  Lire le livre blanc  <\/a><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-4 col-xl-4   bs-column-88d3ef2f2d5d799ef5ebf0228afb78c74ce8a6e3 bs-column---default     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-81e3d50f006e13a43815198f1b3c0c81a2b63371 bs-div---default bs-div--blog-inner-sidebar\"><div class=\"bs-div__inner     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-feecf483bfc5c210f514e96fa8fbf9b2efa2c946 bs-div---default bs-div--blog-inner-form\"><style>.bs-div.bs-div-feecf483bfc5c210f514e96fa8fbf9b2efa2c946{ background-color: #f9f7f6;} <\/style><div class=\"bs-div__inner     \"><section class=\"blog-newsletter-form\" data-blog-newsletter-form>\n    <form id=\"pardot-form-newsletter\" class=\"form custom-form-handler\" action=\"https:\/\/go.league.com\/l\/262642\/2026-02-02\/7sf9b8\" method=\"post\"\n    accept-charset=\"UTF-8\" novalidate>\n    \n        <h5 class=\"form-inner-title\">Des soins intelligents dans votre bo\u00eete mail<\/h5>\n        <p class=\"form-inner-description\">Abonnez-vous d\u00e8s maintenant pour recevoir les derni\u00e8res actualit\u00e9s sur les produits et les informations de League.<\/p>\n\n        <!-- Visible required fields -->\n\n        <p class=\"form-field email required\">\n            <label for=\"email\">Adresse de courriel professionnelle<\/label>\n            <input type=\"email\" id=\"email\" name=\"email\" required placeholder=\"Adresse de courriel professionnelle*\" \/>\n        <\/p>\n        \n        <!-- Optional location fields -->\n        <p class=\"form-field country\" hidden>\n            <label for=\"country\">Country<\/label>\n            <input type=\"text\" id=\"country\" name=\"country\" placeholder=\"Country\" \/>\n        <\/p>\n\n        <p class=\"form-field state\" hidden>\n            <label for=\"state\">State<\/label>\n            <input type=\"text\" id=\"state\" name=\"state\" placeholder=\"State\" \/>\n      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name=\"hp_PVVXozrPxZec\" id=\"hp_PVVXozrPxZec\" tabindex=\"-1\" autocomplete=\"off\" \/>\n        <\/p>\n\n        <!-- forces IE5-8 to correctly submit UTF8 content -->\n        <input name=\"_utf8\" type=\"hidden\" value=\"&#9731;\" \/>\n\n        <p class=\"submit\">\n            <input type=\"submit\" value=\"S&#039;abonner\" \/>\n        <\/p>\n    <\/form>\n\n        <script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=6LfEC4AsAAAAAPaXswJNk6j6k-2V1Kc_n6im-Zhz&amp;#038;hl=fr\"><\/script>\n    \n    <script>\n        \/\/ --- Capture UTMs, referrer, and page URLs ---\n        const params = new URLSearchParams(window.location.search);\n        const setIf = (id, key) => { if (params.has(key)) document.getElementById(id).value = params.get(key); };\n\n        setIf('utm_source', 'utm_source');\n        setIf('utm_medium', 'utm_medium');\n        setIf('utm_campaign', 'utm_campaign');\n        setIf('utm_content', 'utm_content');\n        setIf('utm_term', 'utm_term');\n  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\"charter.net\", \"outlook.com\"];\n            if (free.includes(emailVal.split('@')[1].toLowerCase())) { alert('Please use a business email address.'); emailEl.focus(); return; }\n\n            try {\n                const recaptchaToken = await getRecaptchaToken();\n\n                const requestBody = new URLSearchParams();\n                formData.forEach((value, key) => {\n                    if (key === honeypotField) {\n                        return;\n                    }\n                    requestBody.append(key, value);\n                });\n                \/\/ The handler URL is masked in the markup; the hidden league_form_token\n                \/\/ injected by the masking filter travels with formData and the server\n                \/\/ resolves it back to the real Pardot URL.\n                requestBody.append('recaptcha_token', recaptchaToken);\n\n                const submitResponse = await fetch(gatedFormSubmitEndpoint, {\n                    method: 'POST',\n  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Please try again in a moment.');\n            }\n        });\n\n        \/\/ populate country\/state\/city fields\n        var access_key = \"3855a2ac7eca70362de26603f2a0d08d\";\n        jQuery.ajax({\n            method: \"GET\",\n            type: \"JSON\",\n            url: \"\/\/api.ipstack.com\/check\" + \"?access_key=\" + access_key,\n            success: function (data) {\n                jQuery('.country input').val(data.country_name);\n                jQuery('.state input').val(data.region_name);\n            },\n            fail: function () {\n                console.info(\n                    \"Country and State are disabled due to failure in IP Stack call for IP to address geocoding\"\n                );\n            },\n        });\n    <\/script>\n    <style type=\"text\/css\">\n        .grecaptcha-badge {\n            width: 70px !important;\n            overflow: hidden !important;\n            transition: all 0.3s ease !important;\n            left: 4px !important;\n            right: unset !important;\n            z-index: 100;\n        }\n\n        .grecaptcha-badge:hover {\n            width: 256px !important;\n        }\n    <\/style>\n<\/section>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-1392cff5d176a5d2fdf2163a0f23f4e197944b83 bs-div---default bs-div--blog-inner-related-post\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading has-praise-shadow-color has-text-color\">Articles connexes<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default bs-related-posts--blog-inner\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-6ab491e99e3df bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/league.com\/blog\/moving-faster-on-consumer-facing-healthcare-ai\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Ao\u00fbt 10, 2026<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>\n            Comment les organismes de sant\u00e9 acc\u00e9l\u00e8rent l\u2019adoption de l\u2019IA destin\u00e9e aux            <span class=\"bs-post__title--inline-arrow\">\n                <span>consommateurs<\/span>\n                <span class=\"arrow\"><\/span>\n            <\/span>\n        <\/h5>\n    <\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-6ab491e99f2fa bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/league.com\/blog\/ai-mandate-do-more-with-less\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Juil 27, 2026<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>\n            Des leaders technologiques Mandat de l&rsquo;IA,  faire plus avec            <span class=\"bs-post__title--inline-arrow\">\n                <span>moins<\/span>\n                <span class=\"arrow\"><\/span>\n            <\/span>\n        <\/h5>\n    <\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t\n\n\t\t\t\t\t<div class=\"bs-post bs-post-6ab491e99fe7f bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/league.com\/blog\/real-ai-advantage-in-healthcare\/' target='_self'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Juil 20, 2026<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>\n            Le v\u00e9ritable avantage de l&rsquo;IA dans le secteur de la            <span class=\"bs-post__title--inline-arrow\">\n                <span>sant\u00e9<\/span>\n                <span class=\"arrow\"><\/span>\n            <\/span>\n        <\/h5>\n    <\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Les soins de sant\u00e9 ont toujours \u00e9t\u00e9 transactionnels. Comment l&rsquo;IA agentique veille \u00e0 ce que l&rsquo;engagement soit continu, proactif et mesurable.  <\/p>\n","protected":false},"author":44,"featured_media":27606,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[186],"resource-category":[199,200,201,202,203,204],"resource-tag":[],"resource-audience":[208,209,210],"resource-role":[],"blog-category":[211,212],"class_list":["post-27605","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-blog","resource-category-benefits-navigation","resource-category-hr-industry-trends","resource-category-health-engagement","resource-category-consumer-experience","resource-category-cx-transformation","resource-category-our-technology","resource-audience-fournisseur","resource-audience-payeur","resource-audience-sante-des-consommateurs","blog-category-cx-transformation","blog-category-our-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Des \u00e9pisodes aux parcours&#160;: la plateforme d&#039;IA pour l&#039;orchestration des soins | League<\/title>\n<meta name=\"description\" content=\"Les soins de sant\u00e9 ont toujours \u00e9t\u00e9 transactionnels. 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