{"id":27085,"date":"2026-06-22T15:29:30","date_gmt":"2026-06-22T20:29:30","guid":{"rendered":"https:\/\/league.com\/resources\/peak-performance-human-first-technology-enabled\/"},"modified":"2026-07-28T22:49:00","modified_gmt":"2026-07-29T03:49:00","slug":"performance-optimale-centree-sur-lhumain-et-propulsee-par-la-technologie","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/resource\/performance-optimale-centree-sur-lhumain-et-propulsee-par-la-technologie\/","title":{"rendered":"Accent sur l&rsquo;humain, gr\u00e2ce \u00e0 la technologie : b\u00e2tir un syst\u00e8me de sant\u00e9 auquel les gens peuvent se fier"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La plupart des adh\u00e9rents ont appris \u00e0 se m\u00e9fier de leur r\u00e9gime de sant\u00e9. Quand une communication parvient au membre, sa r\u00e9action instinctive est de se demander \u00ab qu&rsquo;est-ce qu&rsquo;ils veulent de moi : \u00e9conomiser de l&rsquo;argent ou r\u00e9duire mes avantages? \u00bb. John Jesser a pass\u00e9 2<code> <\/code>ans du c\u00f4t\u00e9 payeur \u00e0 s&rsquo;efforcer de combler ce manque de confiance, afin de rendre les soins de sant\u00e9 plus s\u00fbrs, plus abordables et plus accessibles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans son r\u00f4le de vice-pr\u00e9sident principal des partenariats strat\u00e9giques et du d\u00e9veloppement des affaires chez Amwell, M. Jesser travaille \u00e0 l&rsquo;intersection de l&rsquo;une des plus grandes plateformes technologiques de soins au pays et des partenaires qui contribuent \u00e0 la faire conna\u00eetre aux membres \u2013 au service des employeurs commerciaux, de Medicare Advantage, des soins g\u00e9r\u00e9s Medicaid et de 9,2 millions de militaires via la Defense Health Agency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans cet \u00e9pisode de L&rsquo;excellence dans le secteur de la sant\u00e9, M. Jesser explique la philosophie \u00ab Accent sur l&rsquo;humain, gr\u00e2ce \u00e0 la technologie \u00bb d&rsquo;Amwell, pourquoi les soins se regroupent en une seule porte d&rsquo;entr\u00e9e num\u00e9rique, et comment le partenariat entre Amwell et League aide \u00e0 guider les membres vers la bonne prochaine \u00e9tape, toujours en r\u00e9seau et couverts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Principaux points \u00e0 retenir :<\/strong><\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li><strong>Traitez d&rsquo;abord les gens avec humanit\u00e9<\/strong> <strong>:<\/strong> pourquoi l&rsquo;excellence commence en gagnant la confiance et comment les r\u00e9gimes, les employeurs et les plateformes doivent collaborer pour cr\u00e9er des soins que les membres estiment pouvoir les aider.<\/li>\n\n\n\n<li><strong>Une porte d&rsquo;entr\u00e9e num\u00e9rique<\/strong> <strong>:<\/strong> Comment Amwell regroupe diff\u00e9rents programmes cliniques en une seule exp\u00e9rience simple : le \u00ab centre commercial \u00bb des soins bas\u00e9s sur la technologie qui r\u00e9pond \u00e0 la grande tendance des membres qui cherchent de l&rsquo;aide en ligne.<\/li>\n\n\n\n<li><strong>Le double impact du partenariat avec League<\/strong> <strong>:<\/strong> Comment la couche d&rsquo;engagement de League se positionne au sommet de l&rsquo;entonnoir en tant que \u00ab concierge<code> <\/code>\u00bb g\u00e9n\u00e9ral, soutenue par des agents IA sp\u00e9cialis\u00e9s qui guident chaque membre au bon endroit.<\/li>\n\n\n\n<li><strong>Engagement qui boucle la boucle<\/strong> <strong>:<\/strong> Pourquoi l&rsquo;avenir est personnalis\u00e9 jusqu&rsquo;\u00e0 la personne, rep\u00e9rant un signal et acheminant les patients vers des soins couverts en r\u00e9seau, au lieu de les laisser se d\u00e9brouiller seuls.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9coutez John Jesser, vice-pr\u00e9sident principal des partenariats strat\u00e9giques et du d\u00e9veloppement des activit\u00e9s chez Amwell, expliquer pourquoi l&rsquo;excellence dans le secteur de la sant\u00e9 commence en traitant les gens avec humanit\u00e9 et en permettant \u00e0 chaque membre d&rsquo;acc\u00e9der facilement \u00e0 des soins adapt\u00e9s.<\/p>\n","protected":false},"author":26,"featured_media":26614,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"2019-11-16T22:13:00.000Z","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"Watch the video","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[184,189],"resource-category":[203,204],"resource-tag":[],"resource-audience":[208,209],"resource-role":[128],"blog-category":[],"class_list":["post-27085","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-video-au-sommet-de-la-performance","resource-type-temoignages","resource-category-cx-transformation","resource-category-our-technology","resource-audience-fournisseur","resource-audience-payeur","resource-role-it-digital"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L&#039;excellence dans le secteur de la sant\u00e9 : John Jesser, Amwell | League<\/title>\n<meta name=\"description\" content=\"\u00c9coutez John Jesser, d&#039;Amwell, 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