{"id":25637,"date":"2026-04-23T11:10:00","date_gmt":"2026-04-23T16:10:00","guid":{"rendered":"https:\/\/league.com\/resources\/lexperience-connectee-dune-fragmentation-des-solutions-ponctuelles-a-une-plateforme-personnalisee\/"},"modified":"2026-04-27T16:37:27","modified_gmt":"2026-04-27T21:37:27","slug":"lexperience-connectee-dune-fragmentation-des-solutions-ponctuelles-a-une-plateforme-personnalisee","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/blog\/lexperience-connectee-dune-fragmentation-des-solutions-ponctuelles-a-une-plateforme-personnalisee\/","title":{"rendered":"L&rsquo;exp\u00e9rience connect\u00e9e&nbsp;: d&rsquo;une fragmentation des solutions ponctuelles \u00e0 une plateforme personnalis\u00e9e"},"content":{"rendered":"\n<section class=\"wp-block-e25m-section bs-section bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864 bs-section---default bs-section--blog-inner-banner\"><style>.bs-section.bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864{ background-color: #e1e7fe;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><div class=\"wp-block-post-date has-text-color has-quiet-abyss-color\"><time datetime=\"2026-04-23T11:10:00-05:00\">Avr 23, 2026<\/time><\/div>\n\n<div class=\"resource-post-header \">\n\n            <div class=\"resource-breadcrumbs\">\n                <a class=\"resource-breadcrumbs__item\" href=\"https:\/\/league.com\/resources\">Toutes les ressources<\/a>\n                <span class=\"resource-breadcrumbs__item resource-name\">Blog<\/span>\n            <\/div>\n        \n<h1 class=\"wp-block-post-title has-text-color has-praise-shadow-color\">L&rsquo;exp\u00e9rience connect\u00e9e&nbsp;: d&rsquo;une fragmentation des solutions ponctuelles \u00e0 une plateforme personnalis\u00e9e<\/h1>\n<\/div>\n\n\n<div class=\"resource-post-meta \">\n\n            <div class=\"has-text-color has-quiet-abyss-color wp-block-post-date custom-post-date\">\n                <time datetime=\"2026-04-23T11:10:00-05:00\">23\/04\/2026<\/time>\n            <\/div>\n        \n<div class=\"wp-block-post-author has-text-color has-quiet-abyss-color\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">Par<\/p><p class=\"wp-block-post-author__name\">Dan Leibu<\/p><\/div><\/div>\n<\/div>\n\n\n<div class=\"read-time \"><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><figure class=\"wp-block-post-featured-image\"><img src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1.jpg?strip=all\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1.jpg?strip=all 1080w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1-270x300.jpg?strip=all 270w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1-922x1024.jpg?strip=all 922w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1-768x853.jpg?strip=all 768w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1.jpg?strip=all&amp;w=216 216w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1.jpg?strip=all&amp;w=432 432w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1.jpg?strip=all&amp;w=648 648w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/The-Connected-Experience_-From-Point-Solution-Fragmentation-to-Personalized-Platform-1.jpg?strip=all&amp;w=864 864w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-e25m-section bs-section bs-section-786ae615426165a986a34f67161099cd28d93d90 bs-section---default bs-section--blog-inner-content\"><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-lg-6   bs-column-deed9160c76b106423f4bd067b250219f13fb02a bs-column---default     \">\t<div class=\"blog-type-wrapper\">\n\t\t<a href=\"https:\/\/league.com\/fr\/blog-category\/cx-transformation\/\"><span>CX Transformation<\/span><\/a>\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default bs-row--blog-inner-social-row\">\n<div class=\" bs-column col-sm-12   bs-column-f64372edce3ddd0249ba8f12864bf72d228c9f66 bs-column---default bs-column--social-share     \">\n<div class=\"heateor_sss_sharing_container heateor_sss_horizontal_sharing\" data-heateor-ss-offset=\"0\" data-heateor-sss-href='https:\/\/league.com\/fr\/blog\/lexperience-connectee-dune-fragmentation-des-solutions-ponctuelles-a-une-plateforme-personnalisee\/'><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Copy Link\" class=\"heateor_sss_button_copy_link\" title=\"Copy Link\" rel=\"noopener\" href=\"https:\/\/league.com\/fr\/blog\/lexperience-connectee-dune-fragmentation-des-solutions-ponctuelles-a-une-plateforme-personnalisee\/\" 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M28 16c0-6.627-5.373-12-12-12S4 9.373 4 16c0 5.628 3.875 10.35 9.101 11.647v-7.98h-2.474V16H13.1v-1.58c0-4.085 1.849-5.978 5.859-5.978.76 0 2.072.15 2.608.298v3.325c-.283-.03-.775-.045-1.386-.045-1.967 0-2.728.745-2.728 2.683V16h3.92l-.673 3.667h-3.247v8.245C23.395 27.195 28 22.135 28 16Z\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default bs-row--blog-inner-content-row\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-8 col-xl-8   bs-column-aad9af344baf7a48a1c6ad36df430276017bab9f bs-column---default bs-column--blog-inner-left-content     \">\n<p><strong>R\u00e9sum\u00e9<\/strong><\/p>\n\n\n\n<p>Les organismes payeurs sont aujourd&rsquo;hui confront\u00e9s \u00e0 un environnement num\u00e9rique fragment\u00e9 qui fait grimper les co\u00fbts, nuit \u00e0 l&rsquo;engagement des assur\u00e9s et limite les r\u00e9sultats. Pour \u00eatre performants, les r\u00e9gimes d&rsquo;assurance maladie doivent passer de solutions ponctuelles isol\u00e9es \u00e0 un mod\u00e8le connect\u00e9, bas\u00e9 sur une plateforme, qui accompagne les assur\u00e9s tout au long de leur parcours.<\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>Des outils s\u00e9par\u00e9s compliquent l\u2019exp\u00e9rience des membres et la rendent moins fluide.<\/li>\n\n\n\n<li>Une approche bas\u00e9e sur une plateforme relie les syst\u00e8mes, les donn\u00e9es et les partenaires afin d&rsquo;offrir aux membres une exp\u00e9rience fluide.<\/li>\n\n\n\n<li>La transformation num\u00e9rique doit \u00e9voluer de la simple prestation de services vers des exp\u00e9riences engageantes qui donnent plus d&rsquo;autonomie aux membres.<\/li>\n\n\n\n<li>Gr\u00e2ce \u00e0 l&rsquo;intelligence artificielle et \u00e0 l&rsquo;analyse comportementale, il est d\u00e9sormais possible de proposer une v\u00e9ritable personnalisation au niveau individuel.<\/li>\n<\/ul>\n\n\n\n<p>Une identit\u00e9 commune \u00e0 l&rsquo;ensemble de l&rsquo;\u00e9cosyst\u00e8me (payeur, pharmacie, prestataire) permet une prise en charge coordonn\u00e9e et offre des avantages \u00e9conomiques aux payeurs.<strong><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Video 4: The Connected Health Experience | Dan Leibu\" src=\"https:\/\/player.vimeo.com\/video\/1131017735?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">S\u00e9rie vid\u00e9o sur les payeurs intelligents \u2013 L\u2019exp\u00e9rience de sant\u00e9 connect\u00e9e par Dan Leibu<\/figcaption><\/figure>\n\n\n\n<p>Dans le contexte actuel des soins de sant\u00e9, les assur\u00e9s se retrouvent souvent \u00e0 jongler entre les portails de gestion des demandes de remboursement, les applications de t\u00e9l\u00e9sant\u00e9, les syst\u00e8mes de gestion des m\u00e9dicaments et des programmes de bien-\u00eatre qui ne sont pas interconnect\u00e9s. M\u00eame si chacun d&rsquo;entre eux cible un sujet pr\u00e9cis, ensemble, ils cr\u00e9ent un paysage fragment\u00e9 et confus. Pour un payeur, cette fragmentation ne se r\u00e9sume pas \u00e0 un simple probl\u00e8me d&rsquo;exp\u00e9rience&nbsp;: elle entra\u00eene une augmentation des co\u00fbts, r\u00e9duit l&rsquo;engagement et nuit \u00e0 la r\u00e9alisation des objectifs.<\/p>\n\n\n\n<p>Les obstacles \u00e0 l\u2019acc\u00e8s aux soins persistent aux \u00c9tats-Unis. Malgr\u00e9 une couverture d\u2019assurance \u00e9lev\u00e9e, de nombreux adultes font face \u00e0 des obstacles non li\u00e9s aux co\u00fbts \u2014 comme la difficult\u00e9 \u00e0 trouver un m\u00e9decin dans le r\u00e9seau, \u00e0 obtenir des rendez-vous \u00e0 temps ou \u00e0 se d\u00e9placer vers un fournisseur pratique. (Source&nbsp;:<a href=\"https:\/\/www.healthsystemtracker.org\/chart-collection\/beyond-cost-what-barriers-to-health-care-do-consumers-face\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"> Peterson-KFF Health System Tracker<\/a> )<a href=\"https:\/\/www.healthsystemtracker.org\/chart-collection\/beyond-cost-what-barriers-to-health-care-do-consumers-face\/?utm_source=chatgpt.com\"> <\/a>Lorsque la navigation des soins est difficile, l&rsquo;utilisation augmente, les co\u00fbts grimpent et l&rsquo;engagement des membres diminue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le co\u00fbt \u00e9lev\u00e9 des solutions ponctuelles<\/strong><\/h2>\n\n\n\n<p>Au cours de la derni\u00e8re d\u00e9cennie, les organismes payeurs ont investi dans des outils num\u00e9riques (soins primaires en ligne, applications d\u00e9di\u00e9es \u00e0 certaines pathologies, automatisation du traitement des demandes de remboursement) afin de combler des lacunes sp\u00e9cifiques. Mais si chaque outil offre une valeur ajout\u00e9e, ils fonctionnent souvent en vase clos. Les patients ne per\u00e7oivent pas les soins de sant\u00e9 comme un ensemble de services fragment\u00e9s&nbsp;: ils s&rsquo;attendent \u00e0 b\u00e9n\u00e9ficier d&rsquo;un parcours continu, marqu\u00e9 par un accompagnement, des conseils et des r\u00e9sultats concrets.<\/p>\n\n\n\n<p>La coordination des soins est essentielle&nbsp;: lorsque les prestataires ne communiquent pas efficacement entre eux, les patients risquent davantage de subir des examens r\u00e9p\u00e9t\u00e9s, des erreurs de m\u00e9dication et des changements inutiles de prise en charge. Pour les payeurs, le manque de coordination entre les diff\u00e9rents points de contact se traduit par des co\u00fbts de service \u00e9lev\u00e9s, des occasions manqu\u00e9es d&rsquo;intervenir et des performances de r\u00e9seau sous-optimales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>L&rsquo;approche de la plateforme&nbsp;: connecter l&rsquo;\u00e9cosyst\u00e8me de la sant\u00e9<\/strong><\/h2>\n\n\n\n<p>Pour les payeurs, la prochaine \u00e9tape ne consiste pas simplement \u00e0 multiplier les solutions pointues, mais \u00e0 les interconnecter. Une approche fond\u00e9e sur une plateforme permet de disposer d&rsquo;une infrastructure partag\u00e9e, d&rsquo;une interop\u00e9rabilit\u00e9 des donn\u00e9es et d&rsquo;une orchestration entre tous les points de contact des membres. En faisant cela, les r\u00e9gimes d\u2019assurance maladie peuvent aller au-del\u00e0 des fonctions isol\u00e9es pour offrir des parcours de sant\u00e9 coh\u00e9rents qui semblent plus simples et plus fluides.<\/p>\n\n\n\n<p>La transformation num\u00e9rique dans le secteur des assureurs pr\u00e9sente un potentiel \u00e9norme&nbsp;: selon McKinsey &amp; Company, chaque tranche de 10&nbsp;milliards de dollars de revenus des assureurs pourrait g\u00e9n\u00e9rer des \u00e9conomies de 150 \u00e0 300&nbsp;millions de dollars sur les co\u00fbts administratifs, ainsi que de 380 \u00e0 970&nbsp;millions de dollars sur les co\u00fbts m\u00e9dicaux gr\u00e2ce \u00e0 une transformation r\u00e9ussie permise par l\u2019IA. (Source&nbsp;:<a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare\/our-insights\/rewiring-healthcare-payers-a-guide-to-digital-and-ai-transformation?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">McKinsey<\/a> )<a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare\/our-insights\/rewiring-healthcare-payers-a-guide-to-digital-and-ai-transformation?utm_source=chatgpt.com\"><\/a>Cela montre que l&rsquo;argumentaire commercial est solide, mais seulement si les investissements num\u00e9riques visent \u00e0 favoriser l&rsquo;interconnexion plut\u00f4t que de se contenter d&rsquo;ajouter des solutions individuelles.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Du service \u00e0 l&rsquo;exp\u00e9rience<\/strong><\/h2>\n\n\n\n<p>Historiquement, les organismes payeurs se sont concentr\u00e9s sur les services&nbsp;: centres d&rsquo;appel, traitement des demandes de remboursement, r\u00e9ponse aux questions relatives \u00e0 la couverture. Mais le service \u00e0 lui seul est une approche r\u00e9active. Ce dont on a besoin, c&rsquo;est de l&rsquo;exp\u00e9rience : des canaux num\u00e9riques qui engagent proactivement les membres, simplifient leur parcours et g\u00e9n\u00e8rent des r\u00e9sultats.<\/p>\n\n\n\n<p>Dans un cadre de r\u00e9f\u00e9rence r\u00e9cent de PwC, les payeurs sont invit\u00e9s \u00e0 consid\u00e9rer les solutions num\u00e9riques comme des moteurs de changement de comportement, et non comme de simples outils de r\u00e9duction des co\u00fbts. (Source&nbsp;:<a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/health-industries\/library\/consumer-health-behavior-change.html?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">PwC<\/a> )<a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/health-industries\/library\/consumer-health-behavior-change.html?utm_source=chatgpt.com\"><\/a>Lorsque l&rsquo;exp\u00e9rience est au centre des pr\u00e9occupations, l&rsquo;adoption du num\u00e9rique augmente, la fid\u00e9lit\u00e9 des membres se renforce et les r\u00e9gimes d&rsquo;assurance maladie peuvent s&rsquo;orienter vers une gestion proactive de la sant\u00e9 de la population plut\u00f4t que vers un traitement r\u00e9actif des demandes de remboursement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le principe \u00ab&nbsp;N of One&nbsp;\u00bb&nbsp;: la personnalisation \u00e0 grande \u00e9chelle<\/strong><\/h2>\n\n\n\n<p>La segmentation g\u00e9n\u00e9rique (\u00e2ge, condition, niveau de risque) n\u2019est plus suffisante pour g\u00e9n\u00e9rer un engagement significatif des membres. Aujourd&rsquo;hui, on attend une personnalisation au niveau \u00ab&nbsp;N of One&nbsp;\u00bb, c&rsquo;est-\u00e0-dire l&rsquo;adaptation des interventions, des messages et des parcours \u00e0 chaque individu.<\/p>\n\n\n\n<p>Dans le domaine de la sant\u00e9, les leaders explorent maintenant des mod\u00e8les de \u00ab petites donn\u00e9es \u00bb qui capturent les pr\u00e9f\u00e9rences individuelles, le comportement, le contexte et les signaux en temps r\u00e9el pour favoriser des interactions hautement personnalis\u00e9es. Pour les organismes payeurs, cela implique de passer d&rsquo;une communication de masse \u00e0 des parcours dynamiques et adaptatifs qui accompagnent les assur\u00e9s l\u00e0 o\u00f9 ils en sont, ce qui se traduit par un meilleur engagement, un taux de fid\u00e9lisation plus \u00e9lev\u00e9 et de meilleurs r\u00e9sultats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>La puissance d&rsquo;une identit\u00e9 partag\u00e9e<\/strong><\/h2>\n\n\n\n<p>Lorsque les syst\u00e8mes des payeurs, les r\u00e9seaux de prestataires et les plateformes pharmaceutiques fonctionnent de mani\u00e8re ind\u00e9pendante, le parcours des assur\u00e9s s&rsquo;en trouve fragment\u00e9. Chaque interaction demande au membre de se r\u00e9authentifier, de r\u00e9expliquer et de se r\u00e9orienter. Cette friction r\u00e9duit l&rsquo;engagement et affaiblit les opportunit\u00e9s d&rsquo;intervention coordonn\u00e9e.<\/p>\n\n\n\n<p>Un cadre d&rsquo;identit\u00e9 partag\u00e9, dans lequel le profil, les pr\u00e9f\u00e9rences, l&rsquo;historique d&rsquo;engagement et la structure des avantages du membre sont synchronis\u00e9s \u00e0 travers tout l&rsquo;\u00e9cosyst\u00e8me, permet d&rsquo;offrir des exp\u00e9riences continues et connect\u00e9es. Pour les payeurs, cela signifie pouvoir coordonner les soins de mani\u00e8re proactive&nbsp;: savoir qu\u2019un adh\u00e9rent a re\u00e7u des r\u00e9sultats d\u2019analyses anormaux, qu\u2019il n\u2019a pas renouvel\u00e9 son ordonnance, et proposer l\u2019intervention appropri\u00e9e par le canal ad\u00e9quat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Relier tous les \u00e9l\u00e9ments<\/strong><\/h2>\n\n\n\n<p>Chez League, nous sommes convaincus que les r\u00e9gimes d&rsquo;assurance maladie peuvent transformer la gestion des risques et des prestations gr\u00e2ce \u00e0 une plateforme connect\u00e9e qui harmonise les exp\u00e9riences, les donn\u00e9es et l&rsquo;identit\u00e9 tout au long du parcours de l&rsquo;adh\u00e9rent, depuis l&rsquo;adh\u00e9sion et l&rsquo;orientation vers les soins jusqu&rsquo;au suivi continu de son bien-\u00eatre. En tirant parti d&rsquo;une infrastructure partag\u00e9e, de donn\u00e9es interop\u00e9rables et d&rsquo;une personnalisation intelligente, les payeurs peuvent offrir des r\u00e9sultats et des exp\u00e9riences qui comptent.<\/p>\n\n\n\n<p>Pour les payeurs, l&rsquo;avenir des soins de sant\u00e9 ne r\u00e9side pas dans la multiplication des applications. Il s&rsquo;agit d&rsquo;une question de connexion&nbsp;: un syst\u00e8me unifi\u00e9 qui permet d&rsquo;am\u00e9liorer la rentabilit\u00e9, l&rsquo;exp\u00e9rience des adh\u00e9rents et les r\u00e9sultats en mati\u00e8re de sant\u00e9. Voici la promesse de la sant\u00e9 connect\u00e9e.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-5ab94805e50b71cad0af43a973ec0e75686b956a bs-div---default bs-div--blog-inner-gated-block\"><style>.bs-div.bs-div-5ab94805e50b71cad0af43a973ec0e75686b956a{ background-color: #f3efed;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-blurb \"><div class=\"bs-blurb__container theme-dark\"><div class=\"bs-blurb__image\"><figure><picture><img class=\"none img-fluid\" src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/03\/Group-62250-1.png?strip=all&w=1920\" alt=\"\"\/><\/picture><\/figure><\/div><div class=\"bs-blurb__eyebrow\"><span>Webinaire<\/span><\/div><div class=\"bs-blurb__title\"><h4><strong>La fin de l&rsquo;IA passive dans les soins de sant\u00e9<\/strong><\/h4><\/div><div class=\"bs-blurb__description\"><p>Voyez comment League orchestre l&rsquo;engagement pour convertir chaque lacune de soins et signal de risque en une intervention coordonn\u00e9e (voix, SMS, digital) g\u00e9n\u00e9rant un impact mesurable.<\/p><\/div><div class=\"bs-blurb__read-more\"><a class=\"bs-blurb__trigger\" href=\"https:\/\/league.com\/fr\/resource\/de-reactif-a-proactif-orchestrer-lavenir-de-lengagement\/?utm_source=website&#038;utm_medium=organic\" target=\"_blank\" rel=\"noopener noreferrer\">  Regarder l&rsquo;enregistrement  <\/a><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-4 col-xl-4   bs-column-88d3ef2f2d5d799ef5ebf0228afb78c74ce8a6e3 bs-column---default     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-81e3d50f006e13a43815198f1b3c0c81a2b63371 bs-div---default bs-div--blog-inner-sidebar\"><div class=\"bs-div__inner     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-1ce7bd081f78c4c1e1b2d1ff04dadfe5744fc45d bs-div---default bs-div--blog-inner-form\"><style>.bs-div.bs-div-1ce7bd081f78c4c1e1b2d1ff04dadfe5744fc45d{ background-color: #f9f7f6;} <\/style><div class=\"bs-div__inner     \"><section class=\"blog-newsletter-form\" data-blog-newsletter-form>\n    <form id=\"pardot-form-newsletter\" class=\"form custom-form-handler\" action=\"https:\/\/go.league.com\/l\/262642\/2026-02-02\/7sf9b8\" method=\"post\"\n    accept-charset=\"UTF-8\" novalidate>\n    \n        <h5 class=\"form-inner-title\">Des soins intelligents dans votre bo\u00eete mail<\/h5>\n        <p class=\"form-inner-description\">Abonnez-vous d\u00e8s maintenant pour recevoir les derni\u00e8res actualit\u00e9s sur les produits et les informations de League.<\/p>\n\n        <!-- Visible required fields -->\n\n        <p class=\"form-field email required\">\n            <label for=\"email\">Adresse de courriel professionnelle<\/label>\n            <input type=\"email\" id=\"email\" name=\"email\" required placeholder=\"Adresse de courriel professionnelle*\" \/>\n        <\/p>\n        \n        <!-- Optional location fields -->\n        <p class=\"form-field country\" hidden>\n            <label for=\"country\">Country<\/label>\n            <input type=\"text\" id=\"country\" name=\"country\" placeholder=\"Country\" \/>\n        <\/p>\n\n        <p class=\"form-field state\" hidden>\n            <label for=\"state\">State<\/label>\n            <input type=\"text\" id=\"state\" name=\"state\" placeholder=\"State\" \/>\n        <\/p>\n\n        <!-- Hidden metadata\/UTMs (names match your mappings) -->\n        <input type=\"hidden\" name=\"utm term\" id=\"utm_term\" \/>\n        <input type=\"hidden\" name=\"utm campaign id\" id=\"utm_campaign_id\" \/>\n        <input type=\"hidden\" name=\"gaclientid\" id=\"gaclientid\" \/>\n        <input type=\"hidden\" name=\"referral url\" id=\"referral_url\" \/>\n        <input type=\"hidden\" name=\"utm content\" id=\"utm_content\" \/>\n        <input type=\"hidden\" name=\"utm source\" id=\"utm_source\" \/>\n        <input type=\"hidden\" name=\"utm medium\" id=\"utm_medium\" \/>\n        <input type=\"hidden\" name=\"utm campaign\" id=\"utm_campaign\" \/>\n        <input type=\"hidden\" name=\"last conversion page url\" id=\"last_conv_url\" \/>\n        <input type=\"hidden\" name=\"first conversion page url\" id=\"first_conv_url\" \/>\n\n        <!-- First-touch UTMs (only set once per browser) -->\n        <input type=\"hidden\" name=\"first utm term\" id=\"first_utm_term\" \/>\n        <input type=\"hidden\" name=\"first utm source\" id=\"first_utm_source\" \/>\n        <input type=\"hidden\" name=\"first utm medium\" id=\"first_utm_medium\" \/>\n        <input type=\"hidden\" name=\"first utm content\" id=\"first_utm_content\" \/>\n        <input type=\"hidden\" name=\"first utm campaign\" id=\"first_utm_campaign\" \/>\n\n        <input type=\"hidden\" id=\"newsletter_form_started_at\" value=\"\" \/>\n\n        <!-- Honeypot to deter bots -->\n        <p style=\"position:absolute; left:-9999px; top:-9999px;\">\n            <label for=\"pi_extra_field\">Comments<\/label>\n            <input type=\"text\" name=\"pi_extra_field\" id=\"pi_extra_field\" tabindex=\"-1\" autocomplete=\"off\" \/>\n        <\/p>\n\n        <!-- Randomized decoy honeypot -->\n        <p style=\"position:absolute; left:-9999px; top:-9999px;\">\n            <label for=\"hp_SBKI9vZ3iWI0\">Comments<\/label>\n            <input type=\"text\" name=\"hp_SBKI9vZ3iWI0\" id=\"hp_SBKI9vZ3iWI0\" tabindex=\"-1\" autocomplete=\"off\" \/>\n        <\/p>\n\n        <!-- forces IE5-8 to correctly submit UTF8 content -->\n        <input name=\"_utf8\" type=\"hidden\" value=\"&#9731;\" \/>\n\n        <p class=\"submit\">\n            <input type=\"submit\" value=\"S&#039;abonner\" \/>\n        <\/p>\n    <\/form>\n\n        <script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=6LfEC4AsAAAAAPaXswJNk6j6k-2V1Kc_n6im-Zhz&amp;#038;hl=fr\"><\/script>\n    \n    <script>\n        \/\/ --- Capture UTMs, referrer, and page URLs ---\n        const params = new URLSearchParams(window.location.search);\n        const setIf = (id, key) => { if (params.has(key)) document.getElementById(id).value = params.get(key); };\n\n        setIf('utm_source', 'utm_source');\n        setIf('utm_medium', 'utm_medium');\n        setIf('utm_campaign', 'utm_campaign');\n        setIf('utm_content', 'utm_content');\n        setIf('utm_term', 'utm_term');\n        setIf('utm_campaign_id', 'utm_campaign_id');\n\n        document.getElementById('referral_url').value = document.referrer || '';\n        \/\/ last conversion page url = current; first conversion page url = first page we saw\n        document.getElementById('last_conv_url').value = window.location.href;\n\n        try {\n            const ls = window.localStorage;\n            if (!ls.getItem('first_conv_url')) ls.setItem('first_conv_url', window.location.href);\n            document.getElementById('first_conv_url').value = ls.getItem('first_conv_url');\n\n            \/\/ first-touch UTMs (only set once)\n            const firstKeys = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_content', 'utm_term', 'utm_campaign_id'];\n            firstKeys.forEach(k => {\n                const storeKey = 'first_' + k;\n                if (!ls.getItem(storeKey) && params.has(k)) ls.setItem(storeKey, params.get(k));\n            });\n            const setFirst = (inputId, storeKey) => {\n                const v = ls.getItem(storeKey);\n                if (v) document.getElementById(inputId).value = v;\n            };\n            setFirst('first_utm_source', 'first_utm_source');\n            setFirst('first_utm_medium', 'first_utm_medium');\n            setFirst('first_utm_campaign', 'first_utm_campaign');\n            setFirst('first_utm_content', 'first_utm_content');\n            setFirst('first_utm_term', 'first_utm_term');\n        } catch (e) {\n            \/\/ localStorage unavailable; 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Pour \u00eatre performants, les r\u00e9gimes d&rsquo;assurance maladie doivent passer de solutions ponctuelles isol\u00e9es \u00e0 un mod\u00e8le connect\u00e9, bas\u00e9 sur une plateforme, qui accompagne les assur\u00e9s tout au long de leur parcours.<\/p>\n","protected":false},"author":37,"featured_media":25638,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[186],"resource-category":[201,202,203],"resource-tag":[],"resource-audience":[208,209,210],"resource-role":[127,128],"blog-category":[211],"class_list":["post-25637","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-blog","resource-category-health-engagement","resource-category-consumer-experience","resource-category-cx-transformation","resource-audience-fournisseur","resource-audience-payeur","resource-audience-sante-des-consommateurs","resource-role-business-operations","resource-role-it-digital","blog-category-cx-transformation"],"acf":[],"yoast_head":"<!-- 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