{"id":25457,"date":"2025-06-19T09:32:14","date_gmt":"2025-06-19T14:32:14","guid":{"rendered":"https:\/\/league.com\/resources\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/"},"modified":"2026-04-13T21:18:34","modified_gmt":"2026-04-14T02:18:34","slug":"5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/","title":{"rendered":"5 \u00e9tapes pour b\u00e2tir l\u2019exp\u00e9rience de sant\u00e9 que les Canadiens m\u00e9ritent"},"content":{"rendered":"\n<section class=\"wp-block-e25m-section bs-section bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864 bs-section---default bs-section--blog-inner-banner\"><style>.bs-section.bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864{ background-color: #e1e7fe;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><div class=\"wp-block-post-date has-text-color has-quiet-abyss-color\"><time datetime=\"2025-06-19T09:32:14-05:00\">Juin 19, 2025<\/time><\/div>\n\n<div class=\"resource-post-header \">\n\n            <div class=\"resource-breadcrumbs\">\n                <a class=\"resource-breadcrumbs__item\" href=\"https:\/\/league.com\/resources\">Toutes les ressources<\/a>\n                <span class=\"resource-breadcrumbs__item resource-name\">Blog<\/span>\n            <\/div>\n        \n<h1 class=\"wp-block-post-title has-text-color has-praise-shadow-color\">5 \u00e9tapes pour b\u00e2tir l\u2019exp\u00e9rience de sant\u00e9 que les Canadiens m\u00e9ritent<\/h1>\n<\/div>\n\n\n<div class=\"resource-post-meta \">\n\n            <div class=\"has-text-color has-quiet-abyss-color wp-block-post-date custom-post-date\">\n                <time datetime=\"2025-06-19T09:32:14-05:00\">19\/06\/2025<\/time>\n            <\/div>\n        \n<div class=\"wp-block-post-author has-text-color has-quiet-abyss-color\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">Par<\/p><p class=\"wp-block-post-author__name\">Michael Serbinis<\/p><\/div><\/div>\n<\/div>\n\n\n<div class=\"read-time \"><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><figure class=\"wp-block-post-featured-image\"><img src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all 1080w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3-270x300.jpg?strip=all 270w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3-922x1024.jpg?strip=all 922w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3-768x853.jpg?strip=all 768w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all&amp;w=216 216w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all&amp;w=432 432w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all&amp;w=648 648w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all&amp;w=864 864w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div>\n<\/div>\n<\/div><\/section>\n\n<section class=\"wp-block-e25m-section bs-section bs-section-786ae615426165a986a34f67161099cd28d93d90 bs-section---default bs-section--blog-inner-content\"><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-lg-6   bs-column-deed9160c76b106423f4bd067b250219f13fb02a bs-column---default     \">\t<div class=\"blog-type-wrapper\">\n\t\t<a href=\"https:\/\/league.com\/fr\/blog-category\/cx-transformation\/\"><span>CX Transformation<\/span><\/a>\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default bs-row--blog-inner-social-row\">\n<div class=\" bs-column col-sm-12   bs-column-f64372edce3ddd0249ba8f12864bf72d228c9f66 bs-column---default bs-column--social-share     \">\n<div class=\"heateor_sss_sharing_container heateor_sss_horizontal_sharing\" data-heateor-ss-offset=\"0\" data-heateor-sss-href='https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/'><div class=\"heateor_sss_sharing_ul\"><a aria-label=\"Copy Link\" class=\"heateor_sss_button_copy_link\" title=\"Copy Link\" rel=\"noopener\" href=\"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/\" onclick=\"event.preventDefault()\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_copy_link\" style=\"background-color:#ffc112;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"-4 -4 40 40\"><path fill=\"#fff\" d=\"M24.412 21.177c0-.36-.126-.665-.377-.917l-2.804-2.804a1.235 1.235 0 0 0-.913-.378c-.377 0-.7.144-.97.43.026.028.11.11.255.25.144.14.24.236.29.29s.117.14.2.256c.087.117.146.232.177.344.03.112.046.236.046.37 0 .36-.126.666-.377.918a1.25 1.25 0 0 1-.918.377 1.4 1.4 0 0 1-.373-.047 1.062 1.062 0 0 1-.345-.175 2.268 2.268 0 0 1-.256-.2 6.815 6.815 0 0 1-.29-.29c-.14-.142-.223-.23-.25-.254-.297.28-.445.607-.445.984 0 .36.126.664.377.916l2.778 2.79c.243.243.548.364.917.364.36 0 .665-.118.917-.35l1.982-1.97c.252-.25.378-.55.378-.9zm-9.477-9.504c0-.36-.126-.665-.377-.917l-2.777-2.79a1.235 1.235 0 0 0-.913-.378c-.35 0-.656.12-.917.364L7.967 9.92c-.254.252-.38.553-.38.903 0 .36.126.665.38.917l2.802 2.804c.242.243.547.364.916.364.377 0 .7-.14.97-.418-.026-.027-.11-.11-.255-.25s-.24-.235-.29-.29a2.675 2.675 0 0 1-.2-.255 1.052 1.052 0 0 1-.176-.344 1.396 1.396 0 0 1-.047-.37c0-.36.126-.662.377-.914.252-.252.557-.377.917-.377.136 0 .26.015.37.046.114.03.23.09.346.175.117.085.202.153.256.2.054.05.15.148.29.29.14.146.222.23.25.258.294-.278.442-.606.442-.983zM27 21.177c0 1.078-.382 1.99-1.146 2.736l-1.982 1.968c-.745.75-1.658 1.12-2.736 1.12-1.087 0-2.004-.38-2.75-1.143l-2.777-2.79c-.75-.747-1.12-1.66-1.12-2.737 0-1.106.392-2.046 1.183-2.818l-1.186-1.185c-.774.79-1.708 1.186-2.805 1.186-1.078 0-1.995-.376-2.75-1.13l-2.803-2.81C5.377 12.82 5 11.903 5 10.826c0-1.08.382-1.993 1.146-2.738L8.128 6.12C8.873 5.372 9.785 5 10.864 5c1.087 0 2.004.382 2.75 1.146l2.777 2.79c.75.747 1.12 1.66 1.12 2.737 0 1.105-.392 2.045-1.183 2.817l1.186 1.186c.774-.79 1.708-1.186 2.805-1.186 1.078 0 1.995.377 2.75 1.132l2.804 2.804c.754.755 1.13 1.672 1.13 2.75z\"\/><\/svg><\/span><\/a><a aria-label=\"Email\" class=\"heateor_sss_email\" href=\"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/\" onclick=\"event.preventDefault();window.open('mailto:?subject=' + decodeURIComponent('5%20%C3%A9tapes%20pour%20b%C3%A2tir%20l%E2%80%99exp%C3%A9rience%20de%20sant%C3%A9%20que%20les%20Canadiens%20m%C3%A9ritent').replace('&', '%26') + '&body=https%3A%2F%2Fleague.com%2Ffr%2Fblog%2F5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent%2F', '_blank')\" title=\"Email\" rel=\"noopener\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" style=\"background-color:#649a3f;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"-.75 -.5 36 36\"><path d=\"M 5.5 11 h 23 v 1 l -11 6 l -11 -6 v -1 m 0 2 l 11 6 l 11 -6 v 11 h -22 v -11\" stroke-width=\"1\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><a aria-label=\"Linkedin\" class=\"heateor_sss_button_linkedin\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fleague.com%2Ffr%2Fblog%2F5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent%2F\" title=\"Linkedin\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_linkedin\" style=\"background-color:#0077b5;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path d=\"M6.227 12.61h4.19v13.48h-4.19V12.61zm2.095-6.7a2.43 2.43 0 0 1 0 4.86c-1.344 0-2.428-1.09-2.428-2.43s1.084-2.43 2.428-2.43m4.72 6.7h4.02v1.84h.058c.56-1.058 1.927-2.176 3.965-2.176 4.238 0 5.02 2.792 5.02 6.42v7.395h-4.183v-6.56c0-1.564-.03-3.574-2.178-3.574-2.18 0-2.514 1.7-2.514 3.46v6.668h-4.187V12.61z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><a aria-label=\"Twitter\" class=\"heateor_sss_button_twitter\" href=\"https:\/\/twitter.com\/intent\/tweet?text=5%20%C3%A9tapes%20pour%20b%C3%A2tir%20l%E2%80%99exp%C3%A9rience%20de%20sant%C3%A9%20que%20les%20Canadiens%20m%C3%A9ritent&url=https%3A%2F%2Fleague.com%2Ffr%2Fblog%2F5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent%2F\" title=\"Twitter\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_twitter\" style=\"background-color:#55acee;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"-4 -4 39 39\"><path d=\"M28 8.557a9.913 9.913 0 0 1-2.828.775 4.93 4.93 0 0 0 2.166-2.725 9.738 9.738 0 0 1-3.13 1.194 4.92 4.92 0 0 0-3.593-1.55 4.924 4.924 0 0 0-4.794 6.049c-4.09-.21-7.72-2.17-10.15-5.15a4.942 4.942 0 0 0-.665 2.477c0 1.71.87 3.214 2.19 4.1a4.968 4.968 0 0 1-2.23-.616v.06c0 2.39 1.7 4.38 3.952 4.83-.414.115-.85.174-1.297.174-.318 0-.626-.03-.928-.086a4.935 4.935 0 0 0 4.6 3.42 9.893 9.893 0 0 1-6.114 2.107c-.398 0-.79-.023-1.175-.068a13.953 13.953 0 0 0 7.55 2.213c9.056 0 14.01-7.507 14.01-14.013 0-.213-.005-.426-.015-.637.96-.695 1.795-1.56 2.455-2.55z\" fill=\"#fff\"><\/path><\/svg><\/span><\/a><a aria-label=\"Facebook\" class=\"heateor_sss_facebook\" href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fleague.com%2Ffr%2Fblog%2F5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent%2F\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg\" style=\"background-color:#0765FE;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M28 16c0-6.627-5.373-12-12-12S4 9.373 4 16c0 5.628 3.875 10.35 9.101 11.647v-7.98h-2.474V16H13.1v-1.58c0-4.085 1.849-5.978 5.859-5.978.76 0 2.072.15 2.608.298v3.325c-.283-.03-.775-.045-1.386-.045-1.967 0-2.728.745-2.728 2.683V16h3.92l-.673 3.667h-3.247v8.245C23.395 27.195 28 22.135 28 16Z\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default bs-row--blog-inner-content-row\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-8 col-xl-8   bs-column-aad9af344baf7a48a1c6ad36df430276017bab9f bs-column---default bs-column--blog-inner-left-content     \">\n<p class=\"has-praise-shadow-color has-text-color has-link-color wp-elements-d01138161b0c35a811cef21177482ea1\"><strong>R\u00e9sum\u00e9<\/strong><\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>Pour sortir des silos de donn\u00e9es fragment\u00e9es et favoriser des soins connect\u00e9s, le syst\u00e8me de sant\u00e9 canadien a besoin d&rsquo;une transformation num\u00e9rique imm\u00e9diate.<\/li>\n\n\n\n<li>Une plateforme de sant\u00e9 num\u00e9rique int\u00e9gr\u00e9e tire parti de l&rsquo;IA pour transformer le syst\u00e8me en un mod\u00e8le proactif qui offre des soins adapt\u00e9s et de meilleurs r\u00e9sultats.<\/li>\n\n\n\n<li>La mise en place d&rsquo;une solution de \u00ab\u00a0porte d&rsquo;entr\u00e9e num\u00e9rique\u00a0\u00bb aide les patients \u00e0 s&rsquo;orienter, facilite l&rsquo;acc\u00e8s aux services et stimule l&rsquo;engagement envers la sant\u00e9.<\/li>\n<\/ul>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Le syst\u00e8me de sant\u00e9 canadien se trouve \u00e0 un tournant d\u00e9cisif. Si la couverture universelle et l&rsquo;accent mis sur les soins primaires permettent au Canada de se classer au cinqui\u00e8me rang mondial de l&rsquo;esp\u00e9rance de vie \u00e0 la naissance<sup><a href=\"https:\/\/www.cia.gov\/the-world-factbook\/field\/life-expectancy-at-birth\/country-comparison\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">1<\/a><\/sup>, nous nous classons malheureusement au dernier rang quant \u00e0 la rapidit\u00e9 des soins et \u00e0 l&rsquo;avant-dernier rang quant \u00e0 l&rsquo;acc\u00e8s aux soins, par rapport \u00e0 nos homologues internationaux<sup><a href=\"https:\/\/cdhowe.org\/publication\/troubling-diagnosis-comparing-canadas-healthcare-with-international-peers\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">2<\/a><\/sup>. La fragmentation des donn\u00e9es, les longs d\u00e9lais d&rsquo;attente et une approche r\u00e9active de la maladie entravent notre capacit\u00e9 \u00e0 fournir aux Canadiens les soins de qualit\u00e9, accessibles et rentables qu&rsquo;ils m\u00e9ritent.  <\/p>\n\n\n\n<p>La <bpt id=\"3\">&lt;em&gt;<\/bpt>Loi canadienne sur la sant\u00e9<ept id=\"3\">&lt;\/em&gt;<\/ept> a \u00e9t\u00e9 \u00e9labor\u00e9e pour les lits d&rsquo;h\u00f4pital dans les ann\u00e9es\u00a01980. Pour servir les Canadiens en\u00a02030, elle doit \u00eatre actualis\u00e9e. Je crois que nous sommes \u00e0 l\u2019aube d\u2019une transformation profonde, qui inaugurera un \u00e9cosyst\u00e8me de soins ax\u00e9 sur le num\u00e9rique, \u00e9tablissant une nouvelle norme mondiale en sant\u00e9.  <\/p>\n\n\n\n<p>\u00c0 titre d&rsquo;entrepreneur en s\u00e9rie canadien qui a fait ses preuves dans la cr\u00e9ation de plateformes num\u00e9riques \u00e9volutives \u00e0 l&rsquo;\u00e9chelle mondiale, j&rsquo;ai \u00e9t\u00e9 t\u00e9moin de la fa\u00e7on dont la technologie peut transformer radicalement les industries. La contribution\u00a0: ce type de transformation des soins de sant\u00e9 pourrait am\u00e9liorer la qualit\u00e9 des soins et sauver des millions de vies. Ma vision de l&rsquo;avenir du Canada n&rsquo;est pas une simple aspiration\u00a0: c&rsquo;est un plan directeur qui repose sur des changements fondamentaux et s&rsquo;appuie sur des solutions innovantes.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9tape 1 : exploiter le potentiel des donn\u00e9es sur la sant\u00e9<\/strong><\/h2>\n\n\n\n<p>Ce parcours commence par le travail fondamental qui consiste \u00e0 <strong>mettre \u00e0 jour notre infrastructure de donn\u00e9es<\/strong>. Imaginez un syst\u00e8me de sant\u00e9 o\u00f9 vos informations de sant\u00e9 ne sont pas enferm\u00e9es dans des silos chez diff\u00e9rents prestataires et organisations. Cette fragmentation est un obstacle majeur \u00e0 des soins continus et \u00e0 une vue d&rsquo;ensemble de votre parcours de sant\u00e9.  <\/p>\n\n\n\n<p>Au Canada, nous devons sortir des dossiers fragment\u00e9s pour adopter un \u00e9cosyst\u00e8me num\u00e9rique connect\u00e9. Sans une base de donn\u00e9es commune, nous ratons des occasions d&rsquo;intervenir plus t\u00f4t, d&rsquo;offrir des soins adapt\u00e9s et d&rsquo;avoir une vue d&rsquo;ensemble du parcours du membre. Aux \u00c9tats-Unis, par exemple, le Trusted Exchange Framework and Common Agreement (<a href=\"https:\/\/www.healthit.gov\/topic\/interoperability\/policy\/trusted-exchange-framework-and-common-agreement-tefca\" target=\"_blank\" rel=\"noreferrer noopener\">TEFCA<\/a>; cadre d&rsquo;\u00e9change de confiance et d&rsquo;accord commun) est un partenariat public-priv\u00e9 con\u00e7u pour cr\u00e9er une plateforme universelle pour une interop\u00e9rabilit\u00e9 s\u00e9curis\u00e9e des informations de sant\u00e9 \u00e9lectroniques \u00e0 l&rsquo;\u00e9chelle nationale. L&rsquo;objectif est de donner plus d&rsquo;autonomie aux personnes et aux professionnels de la sant\u00e9 en facilitant l&rsquo;acc\u00e8s et l&rsquo;utilisation des donn\u00e9es de sant\u00e9, ce qui permettra, en fin de compte, de fournir des soins plus opportuns et mieux inform\u00e9s, tout en r\u00e9duisant le fardeau administratif.<\/p>\n\n\n\n<p>La <a href=\"https:\/\/www.canada.ca\/fr\/sante-canada\/nouvelles\/2024\/06\/le-gouvernement-du-canada-presente-la-loi-visant-un-systeme-de-soins-de-sante-connecte-au-canada-ameliorer-la-securite-des-patients-et-lacces-a-leu.html\" target=\"_blank\" rel=\"noreferrer noopener\">Loi visant un syst\u00e8me de soins de sant\u00e9 connect\u00e9 au Canada<\/a>, laquelle met l&rsquo;accent sur l&rsquo;accessibilit\u00e9 et la portabilit\u00e9 des donn\u00e9es de sant\u00e9, est une \u00e9tape cruciale dans la bonne direction, faisant \u00e9cho aux principes que j&rsquo;ai d\u00e9fendus dans ma <a href=\"https:\/\/www.buildcanada.com\/memos\/unlock-health-records-save-canadian-lives\" target=\"_blank\" rel=\"noreferrer noopener\">note de service \u00ab\u00a0B\u00e2tir le Canada\u00a0\u00bb<\/a>. Ce changement fondamental est non n\u00e9gociable. Sans cela, toutes nos autres ambitions restent hors de port\u00e9e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-praise-shadow-color has-text-color has-link-color wp-elements-0beb79f820e549e352e4b62c58f5e2fd\"><strong>\u00c9tape 2 : \u00c9largir la d\u00e9finition des soins pour augmenter la capacit\u00e9, la port\u00e9e et stimuler la pr\u00e9vention<\/strong><\/h2>\n\n\n\n<p>Lorsque nous disposerons d&rsquo;une infrastructure de donn\u00e9es unifi\u00e9e et accessible, nous pourrons v\u00e9ritablement commencer \u00e0 <strong>\u00e9largir la d\u00e9finition des soins<\/strong> au-del\u00e0 des quatre murs de l&rsquo;h\u00f4pital. De nos jours, les soins de sant\u00e9 sont souvent consid\u00e9r\u00e9s \u00e0 travers le prisme \u00e9troit des m\u00e9decins et des h\u00f4pitaux. Cependant, la r\u00e9alit\u00e9 est bien plus vaste. Les pharmaciens, les infirmi\u00e8res, les th\u00e9rapeutes et m\u00eame les logiciels intelligents jouent un r\u00f4le de plus en plus essentiel dans notre bien-\u00eatre. De plus, \u00e0 une \u00e9poque o\u00f9 le Canada conna\u00eet la plus forte incidence de maladies chroniques jamais enregistr\u00e9e, nous devons \u00eatre en mesure de favoriser la pr\u00e9vention, les interventions et de fournir des soins de fa\u00e7on plus fr\u00e9quente et plus rapide.  <\/p>\n\n\n\n<p>Le temps compte, et nous n&rsquo;avons pas assez de m\u00e9decins ou d&rsquo;h\u00f4pitaux et nos budgets ne sont pas illimit\u00e9s. Bien qu&rsquo;il soit int\u00e9ressant pour de nombreuses raisons, le calcul des temps d&rsquo;attente n&rsquo;est pas la bonne mesure du temps, ou du moins il ne suffit pas. Nous devons acc\u00e9der \u00e0 des soins plus fr\u00e9quents et raccourcir le temps entre les soins. M\u00eame si les m\u00e9decins doivent faire partie de l&rsquo;\u00e9quation, nous n&rsquo;atteindrons pas nos objectifs sans \u00e9largir le champ de pratique des pharmaciens et d&rsquo;autres professionnels de la sant\u00e9, ou encore sans adopter les outils de sant\u00e9 num\u00e9riques et l&rsquo;IA.<\/p>\n\n\n\n<p>Par exemple, prenez quelqu&rsquo;un qui souffre de diab\u00e8te (non diagnostiqu\u00e9). Il y a des milliers de Canadiens qui se prom\u00e8nent et sont pr\u00e9diab\u00e9tiques ou diab\u00e9tiques; ils ne le savent tout simplement pas. Et ils sont tout aussi susceptibles de ne pas le savoir que de l&rsquo;apprendre en consultant leur m\u00e9decin de premier recours. Les pharmaciens peuvent effectuer ces \u00e9valuations, poser des diagnostics et prescrire des m\u00e9dicaments. C&rsquo;est pourquoi des lois provinciales comme les <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC4987077\/\" target=\"_blank\" rel=\"noreferrer noopener\">programmes de prise en charge des affections b\u00e9nignes par les pharmaciens<\/a> sont si importantes pour accro\u00eetre l&rsquo;acc\u00e8s et la fr\u00e9quence des soins, tout en r\u00e9duisant leur co\u00fbt. Des provinces comme l&rsquo;Alberta ont une approche progressiste dans ce domaine depuis un certain temps. Toutes les provinces doivent en tenir compte.<\/p>\n\n\n\n<p>Imaginez maintenant une personne qui g\u00e8re son diab\u00e8te. Avec un portail de membres pilot\u00e9 par l&rsquo;IA et bas\u00e9 sur des donn\u00e9es interop\u00e9rables, les membres pourraient recevoir des recommandations sur la gestion de leur probl\u00e8me de sant\u00e9 afin d&rsquo;\u00e9viter les pics de glyc\u00e9mie et les visites \u00e0 l&rsquo;h\u00f4pital, obtenir des rappels personnalis\u00e9s pour v\u00e9rifier leur glyc\u00e9mie et leurs niveaux d&rsquo;A1C, prendre des rendez-vous avec leur pharmacie locale ou des prestataires de soins primaires et sp\u00e9cialis\u00e9s, remplir leurs ordonnances n\u00e9cessaires \u00e0 temps et acc\u00e9der \u00e0 des services de clavardage en temps r\u00e9el, aliment\u00e9s par l&rsquo;IA ou par des humains, depuis le confort de leur chez-soi, transformant ainsi les soins de r\u00e9actifs \u00e0 proactifs.  <\/p>\n\n\n\n<p>En adoptant cette d\u00e9finition \u00e9largie, nous pouvons tirer parti de toute la gamme des expertises disponibles, ce qui rend notre syst\u00e8me de sant\u00e9 plus robuste et r\u00e9actif. Cette approche int\u00e9gr\u00e9e est essentielle pour offrir les soins dont les Canadiens ont besoin, de fa\u00e7on plus pratique et rapide.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9tape\u00a03\u00a0: Normalisez l&rsquo;acc\u00e8s virtuel<\/strong><\/h2>\n\n\n\n<p>Cette \u00e9tape est simple.<\/p>\n\n\n\n<p>Dans un monde de plus en plus num\u00e9rique, l&rsquo;<strong>acc\u00e8s virtuel aux soins devrait \u00eatre un droit, et non un luxe<\/strong>. <\/p>\n\n\n\n<p>Chaque Canadien m\u00e9rite de pouvoir communiquer avec des professionnels de la sant\u00e9 depuis le confort de son chez-soi, en quelques minutes. Les enfants du num\u00e9rique s&rsquo;attendent \u00e0 des exp\u00e9riences de soins de sant\u00e9 pratiques, personnalis\u00e9es et engageantes, \u00e0 l&rsquo;image des interactions continues qu&rsquo;ils entretiennent dans d&rsquo;autres aspects de leur vie. Aucun Canadien de moins de 21 ans ne comprend pourquoi ce n&rsquo;est pas d\u00e9j\u00e0 le cas.  <\/p>\n\n\n\n<p>Pensez \u00e0 la fa\u00e7on dont les gens g\u00e9raient leurs finances il y a seulement quelques d\u00e9cennies. Cela impliquait des d\u00e9placements physiques \u00e0 la banque, l&rsquo;attente dans des files d&rsquo;attente et la r\u00e9alisation de transactions pendant les heures d&rsquo;ouverture limit\u00e9es. Aujourd&rsquo;hui, les services bancaires en ligne sont la norme et non l&rsquo;exception, et repr\u00e9sentent parfaitement l&rsquo;approche ax\u00e9e sur le num\u00e9rique que les soins de sant\u00e9 doivent adopter.<\/p>\n\n\n\n<p>Si les soins de sant\u00e9 sont r\u00e9ellement un droit pour les Canadiens, l\u2019acc\u00e8s num\u00e9rique aux soins de sant\u00e9 et la recherche de soins par des moyens num\u00e9riques devraient \u00e9galement \u00eatre un droit. Cela va au-del\u00e0 des soins primaires pour inclure l&rsquo;obtention de conseils, la pr\u00e9vention et gestion des probl\u00e8mes de sant\u00e9 chroniques. C&rsquo;est particuli\u00e8rement vrai pour les communaut\u00e9s \u00e9loign\u00e9es et autochtones.  <\/p>\n\n\n\n<p>Nous devons r\u00e9pondre \u00e0 ces attentes en faisant des soins virtuels une pierre angulaire de notre syst\u00e8me, en veillant \u00e0 ce que tout le monde ait un acc\u00e8s rapide au soutien dont il a besoin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9tape 4\u00a0: Adopter l&rsquo;IA pour offrir des soins personnalis\u00e9s \u00e0 grande \u00e9chelle<\/strong><\/h2>\n\n\n\n<p>Quand vous ma\u00eetrisez les \u00e9tapes\u00a01 \u00e0\u00a03, \u00e7a devient int\u00e9ressant.  <\/p>\n\n\n\n<p>Cela nous am\u00e8ne au besoin crucial d&rsquo;<strong>offrir des soins adapt\u00e9s<\/strong>. Nous devons passer d&rsquo;un mod\u00e8le r\u00e9actif et ax\u00e9 sur la maladie \u00e0 une approche proactive qui met l&rsquo;accent sur le bien-\u00eatre, la pr\u00e9vention et l&rsquo;intervention pr\u00e9coce.  <s> <\/s>  L&rsquo;adaptation et l&rsquo;interaction avec la technologie sont essentiels pour favoriser la personnalisation.<\/p>\n\n\n\n<p>C&rsquo;est l\u00e0 que <strong>l&rsquo;adoption de l&rsquo;IA<\/strong> devient primordiale. Imaginez un monde o\u00f9 vous ne recevez plus de \u00ab\u00a0lettres de coloscopie\u00a0\u00bb g\u00e9n\u00e9riques (que peu de gens ouvrent ou auxquelles ils donnent suite), mais plut\u00f4t des recommandations personnalis\u00e9es, envoy\u00e9es sur votre cellulaire, en fonction de votre profil de sant\u00e9 unique et de vos facteurs de risque. L&rsquo;IA offre au syst\u00e8me canadien surcharg\u00e9 la possibilit\u00e9 d&rsquo;atteindre et de soutenir plus de Canadiens, plus rapidement, plus efficacement et avec plus de pr\u00e9cision. Cela co\u00fbtera moins cher, favorisera une plus grande efficacit\u00e9 et am\u00e9liorera les r\u00e9sultats en mati\u00e8re de sant\u00e9.  <\/p>\n\n\n\n<p>Parmi les premiers indicateurs, on compte les outils diagnostiques aliment\u00e9s par l&rsquo;IA qui d\u00e9montrent des taux de pr\u00e9cision d\u00e9passant 95\u00a0% dans la d\u00e9tection pr\u00e9coce des maladies, ainsi que les h\u00f4pitaux canadiens qui utilisent l&rsquo;IA g\u00e9n\u00e9rative et observent une r\u00e9duction des temps d&rsquo;attente des patients pouvant atteindre 40\u00a0%<sup><a href=\"https:\/\/www.industryandbusiness.ca\/how-canadian-healthcare-is-being-transformed-by-generative-ai-today\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">3<\/a><\/sup>.  <\/p>\n\n\n\n<p>Chez League, nous utilisons les capacit\u00e9s de l&rsquo;IA et l&rsquo;apprentissage automatique pour alimenter des exp\u00e9riences de soins de sant\u00e9 personnalis\u00e9es et offrir un engagement record. L&rsquo;an dernier, nous avons formul\u00e9 100 millions de recommandations en mati\u00e8re de soins de sant\u00e9 aliment\u00e9es par l&rsquo;IA, et les gens ont donn\u00e9 suite \u00e0 60 millions de ces recommandations \u2014 aucun courrier papier n&rsquo;\u00e9tait requis. Cela ne fera qu&rsquo;augmenter et s&rsquo;am\u00e9liorer \u00e0 mesure que nous rejoignons plus de 100\u00a0millions de personnes partout dans le monde, et que nous \u00e9laborerons des mod\u00e8les de donn\u00e9es plus complexes ainsi que des copilotes et agents d&rsquo;IA.  <\/p>\n\n\n\n<p>Nos donn\u00e9es montrent d\u00e9j\u00e0 que les utilisateurs sont trois fois plus susceptibles de participer \u00e0 un programme de sant\u00e9 lorsqu&rsquo;ils exploitent les capacit\u00e9s d&rsquo;IA de League. Cela s&rsquo;am\u00e9liorera sans aucun doute \u00e0 mesure que nous visons \u00e0 obtenir les bons soins pour la bonne personne et au bon moment \u00e0 plus grande \u00e9chelle.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c9tape\u00a05\u00a0: Permettez l&rsquo;acc\u00e8s en libre-service par une porte d&rsquo;entr\u00e9e num\u00e9rique unifi\u00e9e<\/strong><\/h2>\n\n\n\n<p>Enfin, nous devons responsabiliser les personnes en leur offrant des soins <strong>en libre-service<\/strong>.  <\/p>\n\n\n\n<p>Encore une fois, demandez \u00e0 n&rsquo;importe quel jeune adulte ce qu&rsquo;il en pense et vous entendrez\u00a0: \u00ab\u00a0<em>Pourquoi dois-je encore porter ce morceau de plastique?<\/em>\u00a0\u00bb ou \u00ab\u00a0<em>C&rsquo;est quoi une t\u00e9l\u00e9copie?<\/em>\u00a0\u00bb  <\/p>\n\n\n\n<p>L&rsquo;acc\u00e8s \u00e0 l&rsquo;information, aux renouvellements de m\u00e9dicaments, aux analyses, aux dossiers m\u00e9dicaux et aux divers services de sant\u00e9 devrait \u00eatre aussi simple que les services bancaires en ligne. Nous avons besoin d&rsquo;un \u00ab\u00a0guichet unique\u00a0\u00bb, une porte d&rsquo;entr\u00e9e num\u00e9rique unifi\u00e9e qui simplifie l&rsquo;orientation dans le cadre complexe des soins de sant\u00e9.  <\/p>\n\n\n\n<p>R\u00e9fl\u00e9chissez aux initiatives ambitieuses de transformation num\u00e9rique comme <a href=\"https:\/\/www.vision2030.gov.sa\/en\/explore\/programs\/health-sector-transformation-program\" target=\"_blank\" rel=\"noreferrer noopener\">la vision\u00a02030 de l&rsquo;Arabie saoudite<\/a>, le minist\u00e8re australien de la Sant\u00e9 num\u00e9rique ou <a href=\"http:\/\/sundhed.dk\" target=\"_blank\" rel=\"noreferrer noopener\">Sundhed.dk, le portail national de sant\u00e9 du Danemark<\/a>. Ces mod\u00e8les d\u00e9montrent la puissance d&rsquo;une approche coh\u00e9rente et centr\u00e9e sur l&rsquo;utilisateur. La plateforme de League est con\u00e7ue pour offrir pr\u00e9cis\u00e9ment cela, en apportant clart\u00e9 et facilit\u00e9 au parcours de l&rsquo;utilisateur.<\/p>\n\n\n\n<p>Mettre les membres en contact avec les services de sant\u00e9 auxquels ils sont admissibles d&rsquo;une mani\u00e8re s\u00e9curis\u00e9e et unifi\u00e9e accro\u00eetra l&rsquo;acc\u00e8s, orientera des parcours de soins plus opportuns et pr\u00e9cis, r\u00e9duira la pression sur le syst\u00e8me et se traduira par de meilleures r\u00e9sultats \u00e9conomiques. C&rsquo;est ainsi que nous comblons le foss\u00e9 entre les soins de sant\u00e9 auxquels les Canadiens s&rsquo;attendent et ceux qu&rsquo;ils re\u00e7oivent r\u00e9ellement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Il est temps de transformer le syst\u00e8me de sant\u00e9 canadien\u00a0: passer des paroles aux actes<\/strong><\/h2>\n\n\n\n<p>\u00c0 l&rsquo;heure o\u00f9 les d\u00e9fis g\u00e9opolitiques se multiplient, o\u00f9 la macro\u00e9conomie conna\u00eet des bouleversements majeurs et o\u00f9 l&rsquo;on assiste \u00e0 une nouvelle g\u00e9n\u00e9ration de technologies, le moment est venu de stimuler l&rsquo;investissement dans les infrastructures pour moderniser notre \u00e9conomie.<\/p>\n\n\n\n<p>La plus grande possibilit\u00e9 pour les principales institutions de sant\u00e9 canadiennes est d&rsquo;investir dans une plateforme moderne et interop\u00e9rable qui offre des soins de sant\u00e9 adapt\u00e9s \u00e0 chaque Canadien.  <\/p>\n\n\n\n<p>Une plateforme offre un engagement proactif, pilot\u00e9 par l&rsquo;IA, pour am\u00e9liorer la satisfaction des consommateurs, les r\u00e9sultats en mati\u00e8re de sant\u00e9 et la fid\u00e9lisation, tout en abaissant les co\u00fbts. Il adapte les interactions pour r\u00e9pondre aux besoins des personnes \u00e0 tout moment de leur parcours de sant\u00e9.<\/p>\n\n\n\n<p>Ce type de transformation n&rsquo;est pas hypoth\u00e9tique\u00a0: il est d\u00e9j\u00e0 en train de se produire. League dessert 57\u00a0millions de personnes dans le monde entier gr\u00e2ce \u00e0 des partenariats avec des leaders canadiens comme <a href=\"https:\/\/league.com\/resource\/manulife-member-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">Manuvie<\/a> et <a href=\"https:\/\/league.com\/resource\/shoppers-drug-mart-omnichannel-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pharmaprix<\/a>, ainsi qu&rsquo;avec les gouvernements provinciaux. Nous n&rsquo;attendons pas le changement. Nous le b\u00e2tissons.<\/p>\n\n\n\n<p>Chez League, nous occupons une position unique pour aider le Canada \u00e0 r\u00e9aliser cette vision ax\u00e9e sur le num\u00e9rique. Notre plateforme puissante et adaptable propose des solutions unifi\u00e9es pour un \u00e9cosyst\u00e8me diversifi\u00e9\u00a0:<\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li><strong>Pour les organismes de sant\u00e9 priv\u00e9s,<\/strong> nous proposons des mod\u00e8les flexibles permettant de cr\u00e9er des portails attrayants pour les membres qui r\u00e9duisent les co\u00fbts et am\u00e9liorent l&rsquo;exp\u00e9rience des membres, contribuant ainsi \u00e0 un syst\u00e8me de sant\u00e9 plus efficace.<\/li>\n\n\n\n<li><strong>Pour le secteur public de la sant\u00e9,<\/strong> League offre une solution de \u00ab\u00a0porte d&rsquo;entr\u00e9e num\u00e9rique\u00a0\u00bb con\u00e7ue pour simplifier l&rsquo;acc\u00e8s aux services de sant\u00e9 num\u00e9riques, am\u00e9liorer l&rsquo;orientation et optimiser l&rsquo;utilisation efficace des fonds publics, renfor\u00e7ant ainsi l&rsquo;accessibilit\u00e9 g\u00e9n\u00e9rale aux soins pour tous les Canadiens.<\/li>\n<\/ul>\n\n\n\n<p>Compte tenu de la productivit\u00e9 en baisse et du vieillissement de la main-d&rsquo;\u0153uvre, les enjeux pour le Canada sont importants, mais les possibilit\u00e9s le sont tout autant, \u00e9tant donn\u00e9 certains des esprits les plus brillants du monde et des technologies de pointe. Le moment est propice pour agir.<\/p>\n\n\n\n<p>Les d\u00e9fis auxquels est confront\u00e9 le syst\u00e8me de sant\u00e9 canadien sont importants, mais les opportunit\u00e9s le sont tout autant. En adoptant une approche ax\u00e9e sur le num\u00e9rique, aliment\u00e9e par des donn\u00e9es accessibles, des d\u00e9finitions \u00e9largies des soins, un acc\u00e8s virtuel, des solutions personnalis\u00e9es pilot\u00e9es par l&rsquo;IA et un libre-service sans faille, nous pouvons b\u00e2tir un syst\u00e8me de sant\u00e9 qui fonctionne dans les provinces et aux quatre coins du pays. Nous pouvons mettre en place un syst\u00e8me v\u00e9ritablement accessible, \u00e9quitable et de premier plan au niveau mondial.<\/p>\n\n\n\n<p>J&rsquo;invite les dirigeants canadiens du secteur de la sant\u00e9, tant dans le secteur priv\u00e9 que dans le secteur public, \u00e0 s&rsquo;appuyer sur cette base et \u00e0 d\u00e9finir les soins de sant\u00e9 \u00e0 l&rsquo;horizon\u00a02030. C&rsquo;est tout pr\u00e8s et nous n&rsquo;avons pas de temps \u00e0 perdre. Embaucher une petite arm\u00e9e de consultants et en parler pendant des ann\u00e9es ne servira \u00e0 rien. Nous devons agir d\u00e8s maintenant, \u00e0 l&rsquo;\u00e9chelle des gouvernements f\u00e9d\u00e9ral et provinciaux, du secteur public et du secteur priv\u00e9. J&rsquo;invite les dirigeants \u00e0 explorer comment la technologie et les solutions innovantes de League peuvent r\u00e9pondre \u00e0 leurs objectifs organisationnels et contribuer \u00e0 l&rsquo;am\u00e9lioration des soins de sant\u00e9 pour tous les Canadiens.  <\/p>\n\n\n\n<p><strong>B\u00e2tissons ensemble l&rsquo;avenir des soins de sant\u00e9 au Canada.<\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-acb8f31478fd641d129641d52541b7b1d2c78dfb bs-div---default bs-div--blog-inner-gated-block\"><style>.bs-div.bs-div-acb8f31478fd641d129641d52541b7b1d2c78dfb{ background-color: #f3efed;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-blurb \"><div class=\"bs-blurb__container theme-dark\"><div class=\"bs-blurb__image\"><figure><picture><img class=\"none img-fluid\" src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Blog-CTA-Tile-PML-Blog-1.png?strip=all&w=1920\" alt=\"\"\/><\/picture><\/figure><\/div><div class=\"bs-blurb__eyebrow\"><span\/><\/div><div class=\"bs-blurb__title\"><h4>Envie de transformer l&rsquo;exp\u00e9rience client en sant\u00e9 au Canada?<\/h4><\/div><div class=\"bs-blurb__description\"><p>Communiquez avec un expert pour d\u00e9couvrir comment la plateforme moderne aliment\u00e9e par l&rsquo;IA de League peut aider votre organisation \u00e0 surmonter la fragmentation du syst\u00e8me, \u00e0 am\u00e9liorer l&rsquo;acc\u00e8s aux soins et \u00e0 permettre aux Canadiens de prendre leur sant\u00e9 en main.<\/p><\/div><div class=\"bs-blurb__read-more\"><a class=\"bs-blurb__trigger\" href=\"https:\/\/league.com\/fr\/commencez\/\" target=\"_blank\" rel=\"noopener noreferrer\">  Nous contacter  <\/a><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p style=\"font-size:13px\"><\/p>\n\n\n\n<p style=\"font-size:13px\"><strong>Sources<\/strong><br\/><sup>1<\/sup><a href=\"https:\/\/www.cia.gov\/the-world-factbook\/field\/life-expectancy-at-birth\/country-comparison\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">Comparaisons entre pays : esp\u00e9rance de vie \u00e0 la naissance<\/a>, The World Factbook<br\/><sup>2<\/sup><a href=\"https:\/\/cdhowe.org\/publication\/troubling-diagnosis-comparing-canadas-healthcare-with-international-peers\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a0\u00ab\u00a0Troubling Diagnosis: Comparing Canada&rsquo;s Healthcare with International Peers\u00a0\u00bb<\/a>, Institut C.D. Howe.  <br\/><sup>3<\/sup><a href=\"https:\/\/www.industryandbusiness.ca\/how-canadian-healthcare-is-being-transformed-by-generative-ai-today\/?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a0\u00ab\u00a0How Canadian Healthcare Is Being Transformed by Generative AI Today\u00a0\u00bb,<\/a> Business &amp;amp; Industry Canada.<\/p>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-4 col-xl-4   bs-column-88d3ef2f2d5d799ef5ebf0228afb78c74ce8a6e3 bs-column---default     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-81e3d50f006e13a43815198f1b3c0c81a2b63371 bs-div---default bs-div--blog-inner-sidebar\"><div class=\"bs-div__inner     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-99ec22a8dd502149c3a74ab522f0425e81384b1e bs-div---default bs-div--blog-inner-form\"><style>.bs-div.bs-div-99ec22a8dd502149c3a74ab522f0425e81384b1e{ background-color: #f9f7f6;} <\/style><div class=\"bs-div__inner     \"><section class=\"blog-newsletter-form\" data-blog-newsletter-form>\n    <form id=\"pardot-form-newsletter\" class=\"form custom-form-handler\" action=\"https:\/\/go.league.com\/l\/262642\/2026-02-02\/7sf9b8\" method=\"post\"\n    accept-charset=\"UTF-8\" novalidate>\n    \n        <h5 class=\"form-inner-title\">Des soins intelligents dans votre bo\u00eete mail<\/h5>\n        <p class=\"form-inner-description\">Abonnez-vous d\u00e8s maintenant pour recevoir les derni\u00e8res actualit\u00e9s sur les produits et les informations de League.<\/p>\n\n        <!-- Visible required fields -->\n\n        <p class=\"form-field email required\">\n            <label for=\"email\">Adresse de courriel professionnelle<\/label>\n            <input type=\"email\" id=\"email\" name=\"email\" required placeholder=\"Adresse de courriel professionnelle*\" \/>\n        <\/p>\n        \n        <!-- Optional location fields -->\n        <p class=\"form-field country\" hidden>\n            <label for=\"country\">Country<\/label>\n            <input type=\"text\" id=\"country\" name=\"country\" placeholder=\"Country\" \/>\n        <\/p>\n\n        <p class=\"form-field state\" hidden>\n            <label for=\"state\">State<\/label>\n            <input type=\"text\" id=\"state\" name=\"state\" placeholder=\"State\" \/>\n        <\/p>\n\n        <!-- Hidden metadata\/UTMs (names match your mappings) -->\n        <input type=\"hidden\" name=\"utm term\" id=\"utm_term\" \/>\n        <input type=\"hidden\" name=\"utm campaign id\" id=\"utm_campaign_id\" \/>\n        <input type=\"hidden\" name=\"gaclientid\" id=\"gaclientid\" \/>\n        <input type=\"hidden\" name=\"referral url\" id=\"referral_url\" \/>\n        <input type=\"hidden\" name=\"utm content\" id=\"utm_content\" \/>\n        <input type=\"hidden\" name=\"utm source\" id=\"utm_source\" \/>\n        <input type=\"hidden\" name=\"utm medium\" id=\"utm_medium\" \/>\n        <input type=\"hidden\" name=\"utm campaign\" id=\"utm_campaign\" \/>\n        <input type=\"hidden\" name=\"last conversion page url\" id=\"last_conv_url\" \/>\n        <input type=\"hidden\" name=\"first conversion page url\" id=\"first_conv_url\" \/>\n\n        <!-- First-touch UTMs (only set once per browser) -->\n        <input type=\"hidden\" name=\"first utm term\" id=\"first_utm_term\" \/>\n        <input type=\"hidden\" name=\"first utm source\" id=\"first_utm_source\" \/>\n        <input type=\"hidden\" name=\"first utm medium\" id=\"first_utm_medium\" \/>\n        <input type=\"hidden\" name=\"first utm content\" id=\"first_utm_content\" \/>\n        <input type=\"hidden\" name=\"first utm campaign\" id=\"first_utm_campaign\" \/>\n\n        <input type=\"hidden\" id=\"newsletter_form_started_at\" value=\"\" \/>\n\n        <!-- Honeypot to deter bots -->\n        <p style=\"position:absolute; left:-9999px; top:-9999px;\">\n            <label for=\"pi_extra_field\">Comments<\/label>\n            <input type=\"text\" name=\"pi_extra_field\" id=\"pi_extra_field\" tabindex=\"-1\" autocomplete=\"off\" \/>\n        <\/p>\n\n        <!-- Randomized decoy honeypot -->\n        <p style=\"position:absolute; left:-9999px; top:-9999px;\">\n            <label for=\"hp_csJ6SWO89xn8\">Comments<\/label>\n            <input type=\"text\" name=\"hp_csJ6SWO89xn8\" id=\"hp_csJ6SWO89xn8\" tabindex=\"-1\" autocomplete=\"off\" \/>\n        <\/p>\n\n        <!-- forces IE5-8 to correctly submit UTF8 content -->\n        <input name=\"_utf8\" type=\"hidden\" value=\"&#9731;\" \/>\n\n        <p class=\"submit\">\n            <input type=\"submit\" value=\"S&#039;abonner\" \/>\n        <\/p>\n    <\/form>\n\n        <script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=6LfEC4AsAAAAAPaXswJNk6j6k-2V1Kc_n6im-Zhz&amp;#038;hl=fr\"><\/script>\n    \n    <script>\n        \/\/ --- Capture UTMs, referrer, and page URLs ---\n        const params = new URLSearchParams(window.location.search);\n        const setIf = (id, key) => { if (params.has(key)) document.getElementById(id).value = params.get(key); };\n\n        setIf('utm_source', 'utm_source');\n        setIf('utm_medium', 'utm_medium');\n        setIf('utm_campaign', 'utm_campaign');\n        setIf('utm_content', 'utm_content');\n        setIf('utm_term', 'utm_term');\n        setIf('utm_campaign_id', 'utm_campaign_id');\n\n        document.getElementById('referral_url').value = document.referrer || '';\n        \/\/ last conversion page url = current; first conversion page url = first page we saw\n        document.getElementById('last_conv_url').value = window.location.href;\n\n        try {\n            const ls = window.localStorage;\n            if (!ls.getItem('first_conv_url')) ls.setItem('first_conv_url', window.location.href);\n            document.getElementById('first_conv_url').value = ls.getItem('first_conv_url');\n\n            \/\/ first-touch UTMs (only set once)\n            const firstKeys = ['utm_source', 'utm_medium', 'utm_campaign', 'utm_content', 'utm_term', 'utm_campaign_id'];\n            firstKeys.forEach(k => {\n                const storeKey = 'first_' + k;\n                if (!ls.getItem(storeKey) && params.has(k)) ls.setItem(storeKey, params.get(k));\n            });\n            const setFirst = (inputId, storeKey) => {\n                const v = ls.getItem(storeKey);\n                if (v) document.getElementById(inputId).value = v;\n            };\n            setFirst('first_utm_source', 'first_utm_source');\n            setFirst('first_utm_medium', 'first_utm_medium');\n            setFirst('first_utm_campaign', 'first_utm_campaign');\n            setFirst('first_utm_content', 'first_utm_content');\n            setFirst('first_utm_term', 'first_utm_term');\n        } catch (e) {\n            \/\/ localStorage unavailable; leave first-touch fields blank\n        }\n\n        \/\/ --- Best-effort GA client id (reads first-party _ga cookie if present) ---\n        (function tryGAClientId() {\n            const m = document.cookie.match(\/(?:^|;\\s*)_ga=GA\\d\\.\\d\\.(\\d+\\.\\d+)\/);\n            if (m) document.getElementById('gaclientid').value = m[1];\n        })();\n\n        const honeypotField = \"hp_csJ6SWO89xn8\";\n        const minSubmitDelayMs = 2000;\n        const startedAtInput = document.getElementById('newsletter_form_started_at');\n        const recaptchaSiteKey = \"6LfEC4AsAAAAAPaXswJNk6j6k-2V1Kc_n6im-Zhz\";\n        const recaptchaActionName = 'gated_form_submit';\n        const gatedFormSubmitEndpoint = \"https:\\\/\\\/league.com\\\/fr\\\/wp-json\\\/league\\\/v1\\\/gated-form-submit\";\n        if (startedAtInput) {\n            startedAtInput.value = String(Date.now());\n        }\n\n        const freeDomains = [\n            \"gmail.com\", \"yahoo.com\", \"hotmail.com\", \"aol.com\", \"comcast.net\", \"charter.net\", \"outlook.com\", \"icloud.com\"\n        ];\n\n        function isFreeDomain(email) {\n            const domain = email.split(\"@\")[1].toLowerCase();\n            return freeDomains.includes(domain);\n        }\n\n        async function getRecaptchaToken() {\n            if (!recaptchaSiteKey) {\n                throw new Error('Missing reCAPTCHA site key.');\n            }\n\n            if (typeof grecaptcha === 'undefined') {\n                throw new Error('reCAPTCHA script did not load.');\n            }\n\n            return new Promise((resolve, reject) => {\n                grecaptcha.ready(async () => {\n                    try {\n                        const token = await grecaptcha.execute(recaptchaSiteKey, { action: recaptchaActionName });\n                        resolve(token);\n                    } catch (error) {\n                        reject(error);\n                    }\n                });\n            });\n        }\n\n        document.getElementById('pardot-form-newsletter').addEventListener('submit', async function (e) {\n            e.preventDefault();\n\n            const form = e.target;\n            const formData = new FormData(form);\n\n            \/\/ Honeypot\n            if ((formData.get('pi_extra_field') || '').trim() !== '' || (formData.get(honeypotField) || '').trim() !== '') {\n                console.warn('Honeypot triggered');\n                return;\n            }\n\n            const startedAt = Number(startedAtInput?.value || 0);\n            if (!startedAt || (Date.now() - startedAt) < minSubmitDelayMs) {\n                alert('Please wait a moment and try again.');\n                return;\n            }\n\n            \/\/ Simple required checks (IDs match your inputs)\n            const requiredIds = ['email'];\n            for (const id of requiredIds) {\n                const el = document.getElementById(id);\n                if (!el || !el.value.trim()) { el?.focus(); alert('Please complete all required fields.'); return; }\n            }\n\n            \/\/ Business email check\n            const emailEl = document.getElementById('email');\n            const emailVal = emailEl.value.trim();\n            if (!\/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(emailVal)) { alert('Please enter a valid email address.'); emailEl.focus(); return; }\n            const free = [\"gmail.com\", \"yahoo.com\", \"hotmail.com\", \"aol.com\", \"comcast.net\", \"charter.net\", \"outlook.com\"];\n            if (free.includes(emailVal.split('@')[1].toLowerCase())) { alert('Please use a business email address.'); emailEl.focus(); return; }\n\n            try {\n                const recaptchaToken = await getRecaptchaToken();\n\n                const requestBody = new URLSearchParams();\n                formData.forEach((value, key) => {\n                    if (key === honeypotField) {\n                        return;\n                    }\n                    requestBody.append(key, value);\n                });\n                requestBody.append('form_url', form.action);\n                requestBody.append('recaptcha_token', recaptchaToken);\n\n                const submitResponse = await fetch(gatedFormSubmitEndpoint, {\n                    method: 'POST',\n                    headers: { 'Content-Type': 'application\/x-www-form-urlencoded;charset=UTF-8' },\n                    body: requestBody\n                });\n\n                if (!submitResponse.ok) {\n                    throw new Error('Form submission was rejected.');\n                }\n\n                let html = `\n                <p class=\"thank-you\" style=\"text-align: center;\">Thank you for subscribing!<\/p>`;\n                \n                form.innerHTML = html;\n\n            } catch (err) {\n                console.error('Form submission failed:', err);\n                alert('Something went wrong. Please try again in a moment.');\n            }\n        });\n\n        \/\/ populate country\/state\/city fields\n        var access_key = \"3855a2ac7eca70362de26603f2a0d08d\";\n        jQuery.ajax({\n            method: \"GET\",\n            type: \"JSON\",\n            url: \"\/\/api.ipstack.com\/check\" + \"?access_key=\" + access_key,\n            success: function (data) {\n                jQuery('.country input').val(data.country_name);\n                jQuery('.state input').val(data.region_name);\n            },\n            fail: function () {\n                console.info(\n                    \"Country and State are disabled due to failure in IP Stack call for IP to address geocoding\"\n                );\n            },\n        });\n    <\/script>\n    <style type=\"text\/css\">\n        .grecaptcha-badge {\n            width: 70px !important;\n            overflow: hidden !important;\n            transition: all 0.3s ease !important;\n            left: 4px !important;\n            right: unset !important;\n            z-index: 100;\n        }\n\n        .grecaptcha-badge:hover {\n            width: 256px !important;\n        }\n    <\/style>\n<\/section>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-1392cff5d176a5d2fdf2163a0f23f4e197944b83 bs-div---default bs-div--blog-inner-related-post\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading has-praise-shadow-color has-text-color\">Articles connexes<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default bs-related-posts--blog-inner\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\t\t\t\t\t<div class=\"bs-post bs-post-69e1fc526d64e bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/league.com\/resource\/cx-excellence-in-healthcare\/' target='_blank'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Mai 21, 2025<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>\n            R\u00e9sum\u00e9&nbsp;: Ouvrir la voie \u00e0 l&rsquo;excellence en mati\u00e8re d&rsquo;exp\u00e9rience client dans le secteur de la            <span class=\"bs-post__title--inline-arrow\">\n                <span>sant\u00e9<\/span>\n                <span class=\"arrow\"><\/span>\n            <\/span>\n        <\/h5>\n    <\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t\n\n\n\n\t\t\t\t\t<div class=\"bs-post bs-post-69e1fc526f3bb bs-single-post---default enable\" >\n\t\t\t<a class=\"bs-post__trigger\" href='https:\/\/league.com\/resource\/new-approach-member-health-engagement\/' target='_blank'>\t\t\t<div class=\"bs-post__inner\">\n\t\t\t\t<div class=\"bs-post__details\">    <div class=\"bs-post__date\">\n        <span>Juin 05, 2025<\/span>\n    <\/div>\n    <div class=\"bs-post__title\">\n        <h5>\n            Une nouvelle approche de l&rsquo;engagement envers la sant\u00e9&nbsp;: cr\u00e9er une valeur tangible pour les            <span class=\"bs-post__title--inline-arrow\">\n                <span>payeurs<\/span>\n                <span class=\"arrow\"><\/span>\n            <\/span>\n        <\/h5>\n    <\/div>\n<\/div>\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez les quatre \u00e9tapes pour cr\u00e9er l&rsquo;exp\u00e9rience de soins de sant\u00e9 que les Canadiens m\u00e9ritent, d&rsquo;apr\u00e8s le fondateur et PDG de League, Mike Serbinis.<\/p>\n","protected":false},"author":8,"featured_media":25461,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[186],"resource-category":[202,203],"resource-tag":[],"resource-audience":[208,209,210],"resource-role":[127,128],"blog-category":[211],"class_list":["post-25457","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-blog","resource-category-consumer-experience","resource-category-cx-transformation","resource-audience-fournisseur","resource-audience-payeur","resource-audience-sante-des-consommateurs","resource-role-business-operations","resource-role-it-digital","blog-category-cx-transformation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cinq \u00e9tapes pour cr\u00e9er l&#039;exp\u00e9rience de soins de sant\u00e9 au Canada\u00a0|\u00a0League<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les cinq \u00e9tapes pour cr\u00e9er l&#039;exp\u00e9rience de soins de sant\u00e9 que les Canadiens m\u00e9ritent, d&#039;apr\u00e8s Mike Serbinis, fondateur et PDG de League.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cinq \u00e9tapes pour cr\u00e9er l&#039;exp\u00e9rience de soins de sant\u00e9 au Canada\u00a0|\u00a0League\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez les cinq \u00e9tapes pour cr\u00e9er l&#039;exp\u00e9rience de soins de sant\u00e9 que les Canadiens m\u00e9ritent, d&#039;apr\u00e8s Mike Serbinis, fondateur et PDG de League.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/\" \/>\n<meta property=\"og:site_name\" content=\"League\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leagueinc\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-14T02:18:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@joinleague\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/\"},\"author\":{\"name\":\"Michael Serbinis\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#\\\/schema\\\/person\\\/f5e653dc98912fe3fd81c5047b9c4f1c\"},\"headline\":\"5 \u00e9tapes pour b\u00e2tir l\u2019exp\u00e9rience de sant\u00e9 que les Canadiens m\u00e9ritent\",\"datePublished\":\"2025-06-19T14:32:14+00:00\",\"dateModified\":\"2026-04-14T02:18:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/\"},\"wordCount\":2987,\"publisher\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/e3r429ujnza.exactdn.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Resource-Tile-PML-Blog-3.jpg?strip=all\",\"inLanguage\":\"fr-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/\",\"url\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/\",\"name\":\"Cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 au Canada\u00a0|\u00a0League\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/e3r429ujnza.exactdn.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Resource-Tile-PML-Blog-3.jpg?strip=all\",\"datePublished\":\"2025-06-19T14:32:14+00:00\",\"dateModified\":\"2026-04-14T02:18:34+00:00\",\"description\":\"D\u00e9couvrez les cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 que les Canadiens m\u00e9ritent, d'apr\u00e8s Mike Serbinis, fondateur et PDG de League.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/#primaryimage\",\"url\":\"https:\\\/\\\/e3r429ujnza.exactdn.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Resource-Tile-PML-Blog-3.jpg?strip=all\",\"contentUrl\":\"https:\\\/\\\/e3r429ujnza.exactdn.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Resource-Tile-PML-Blog-3.jpg?strip=all\",\"width\":1080,\"height\":1200},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/blog\\\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"League\",\"item\":\"https:\\\/\\\/league.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 \u00e9tapes pour b\u00e2tir l\u2019exp\u00e9rience de sant\u00e9 que les Canadiens m\u00e9ritent\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/league.com\\\/fr\\\/\",\"name\":\"League\",\"description\":\"Powering next-gen digital transformation in healthcare\",\"publisher\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/league.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#organization\",\"name\":\"League\",\"url\":\"https:\\\/\\\/league.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/e3r429ujnza.exactdn.com\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/league-logo.svg\",\"contentUrl\":\"https:\\\/\\\/e3r429ujnza.exactdn.com\\\/wp-content\\\/uploads\\\/2022\\\/06\\\/league-logo.svg\",\"width\":171,\"height\":50,\"caption\":\"League\"},\"image\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/leagueinc\\\/\",\"https:\\\/\\\/x.com\\\/joinleague\",\"https:\\\/\\\/www.instagram.com\\\/joinleague\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/league-inc-\\\/\",\"https:\\\/\\\/app.league.com\\\/\"],\"description\":\"Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and healthcare innovators build on League\u2019s platform to deliver high-engagement healthcare solutions proven to improve health outcomes.\",\"email\":\"toronto@league.com\",\"telephone\":\"1-437-222-5555\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"225 King Street West\",\"addressLocality\":\"Toronto\",\"addressCountry\":\"CA\",\"addressRegion\":\"Ontario\",\"postalCode\":\"M5V 3M2\"},\"founder\":\"Michael Serbinis\",\"keywords\":[\"healthcare cx platform\",\"digital healthcare platform\",\"digital health platform\",\"AI in digital healthcare\",\"AI healthcare platform\",\"AI adoption in healthcare\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#\\\/schema\\\/person\\\/f5e653dc98912fe3fd81c5047b9c4f1c\",\"name\":\"Michael Serbinis\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/533cfe206fbe230bdb66e3b3ca2ed548edc7f4762d86a2434a7abcef80956409?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/533cfe206fbe230bdb66e3b3ca2ed548edc7f4762d86a2434a7abcef80956409?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/533cfe206fbe230bdb66e3b3ca2ed548edc7f4762d86a2434a7abcef80956409?s=96&d=mm&r=g\",\"caption\":\"Michael Serbinis\"},\"url\":\"https:\\\/\\\/league.com\\\/blog\\\/author\\\/michael-serbinis\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 au Canada\u00a0|\u00a0League","description":"D\u00e9couvrez les cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 que les Canadiens m\u00e9ritent, d'apr\u00e8s Mike Serbinis, fondateur et PDG de League.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/","og_locale":"fr_CA","og_type":"article","og_title":"Cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 au Canada\u00a0|\u00a0League","og_description":"D\u00e9couvrez les cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 que les Canadiens m\u00e9ritent, d'apr\u00e8s Mike Serbinis, fondateur et PDG de League.","og_url":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/","og_site_name":"League","article_publisher":"https:\/\/www.facebook.com\/leagueinc\/","article_modified_time":"2026-04-14T02:18:34+00:00","og_image":[{"width":1080,"height":1200,"url":"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@joinleague","twitter_misc":{"Estimation du temps de lecture":"14 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/#article","isPartOf":{"@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/"},"author":{"name":"Michael Serbinis","@id":"https:\/\/league.com\/fr\/#\/schema\/person\/f5e653dc98912fe3fd81c5047b9c4f1c"},"headline":"5 \u00e9tapes pour b\u00e2tir l\u2019exp\u00e9rience de sant\u00e9 que les Canadiens m\u00e9ritent","datePublished":"2025-06-19T14:32:14+00:00","dateModified":"2026-04-14T02:18:34+00:00","mainEntityOfPage":{"@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/"},"wordCount":2987,"publisher":{"@id":"https:\/\/league.com\/fr\/#organization"},"image":{"@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/#primaryimage"},"thumbnailUrl":"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all","inLanguage":"fr-CA"},{"@type":"WebPage","@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/","url":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/","name":"Cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 au Canada\u00a0|\u00a0League","isPartOf":{"@id":"https:\/\/league.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/#primaryimage"},"image":{"@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/#primaryimage"},"thumbnailUrl":"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all","datePublished":"2025-06-19T14:32:14+00:00","dateModified":"2026-04-14T02:18:34+00:00","description":"D\u00e9couvrez les cinq \u00e9tapes pour cr\u00e9er l'exp\u00e9rience de soins de sant\u00e9 que les Canadiens m\u00e9ritent, d'apr\u00e8s Mike Serbinis, fondateur et PDG de League.","breadcrumb":{"@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/"]}]},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/#primaryimage","url":"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all","contentUrl":"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/06\/Resource-Tile-PML-Blog-3.jpg?strip=all","width":1080,"height":1200},{"@type":"BreadcrumbList","@id":"https:\/\/league.com\/fr\/blog\/5-etapes-pour-batir-lexperience-de-sante-que-les-canadiens-meritent\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"League","item":"https:\/\/league.com\/fr\/"},{"@type":"ListItem","position":2,"name":"5 \u00e9tapes pour b\u00e2tir l\u2019exp\u00e9rience de sant\u00e9 que les Canadiens m\u00e9ritent"}]},{"@type":"WebSite","@id":"https:\/\/league.com\/fr\/#website","url":"https:\/\/league.com\/fr\/","name":"League","description":"Powering next-gen digital transformation in healthcare","publisher":{"@id":"https:\/\/league.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/league.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/league.com\/fr\/#organization","name":"League","url":"https:\/\/league.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/league.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2022\/06\/league-logo.svg","contentUrl":"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2022\/06\/league-logo.svg","width":171,"height":50,"caption":"League"},"image":{"@id":"https:\/\/league.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/leagueinc\/","https:\/\/x.com\/joinleague","https:\/\/www.instagram.com\/joinleague\/","https:\/\/www.linkedin.com\/company\/league-inc-\/","https:\/\/app.league.com\/"],"description":"Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and healthcare innovators build on League\u2019s platform to deliver high-engagement healthcare solutions proven to improve health outcomes.","email":"toronto@league.com","telephone":"1-437-222-5555","address":{"@type":"PostalAddress","streetAddress":"225 King Street West","addressLocality":"Toronto","addressCountry":"CA","addressRegion":"Ontario","postalCode":"M5V 3M2"},"founder":"Michael Serbinis","keywords":["healthcare cx platform","digital healthcare platform","digital health platform","AI in digital healthcare","AI healthcare platform","AI adoption in healthcare"]},{"@type":"Person","@id":"https:\/\/league.com\/fr\/#\/schema\/person\/f5e653dc98912fe3fd81c5047b9c4f1c","name":"Michael Serbinis","image":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/secure.gravatar.com\/avatar\/533cfe206fbe230bdb66e3b3ca2ed548edc7f4762d86a2434a7abcef80956409?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/533cfe206fbe230bdb66e3b3ca2ed548edc7f4762d86a2434a7abcef80956409?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/533cfe206fbe230bdb66e3b3ca2ed548edc7f4762d86a2434a7abcef80956409?s=96&d=mm&r=g","caption":"Michael Serbinis"},"url":"https:\/\/league.com\/blog\/author\/michael-serbinis"}]}},"_links":{"self":[{"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource\/25457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/users\/8"}],"version-history":[{"count":2,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource\/25457\/revisions"}],"predecessor-version":[{"id":25463,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource\/25457\/revisions\/25463"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/media\/25461"}],"wp:attachment":[{"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/media?parent=25457"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource-type?post=25457"},{"taxonomy":"resource-category","embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource-category?post=25457"},{"taxonomy":"resource-tag","embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource-tag?post=25457"},{"taxonomy":"resource-audience","embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource-audience?post=25457"},{"taxonomy":"resource-role","embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/resource-role?post=25457"},{"taxonomy":"blog-category","embeddable":true,"href":"https:\/\/league.com\/fr\/wp-json\/wp\/v2\/blog-category?post=25457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}