{"id":25374,"date":"2026-04-10T11:32:33","date_gmt":"2026-04-10T16:32:33","guid":{"rendered":"https:\/\/league.com\/?post_type=resource&#038;p=25374"},"modified":"2026-04-10T12:55:46","modified_gmt":"2026-04-10T17:55:46","slug":"levolution-de-la-porte-dentree-numerique-dans-les-soins-de-sante-2","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/resource\/levolution-de-la-porte-dentree-numerique-dans-les-soins-de-sante-2\/","title":{"rendered":"L\u2019\u00e9volution de la porte d\u2019entr\u00e9e num\u00e9rique dans les soins de sant\u00e9"},"content":{"rendered":"\n<section class=\"wp-block-e25m-section bs-section bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864 bs-section---default bs-section--blog-inner-banner\"><style>.bs-section.bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864{ background-color: #e1e7fe;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><div class=\"wp-block-post-date has-text-color has-quiet-abyss-color\"><time datetime=\"2026-04-10T11:32:33-05:00\">Avr 10, 2026<\/time><\/div>\n\n<div class=\"resource-post-header \">\n\n            <div class=\"resource-breadcrumbs\">\n                <a class=\"resource-breadcrumbs__item\" href=\"https:\/\/league.com\/resources\">Toutes les ressources<\/a>\n                <span class=\"resource-breadcrumbs__item resource-name\">Blog<\/span>\n            <\/div>\n        \n<h1 class=\"wp-block-post-title has-text-color has-praise-shadow-color\">L\u2019\u00e9volution de la porte d\u2019entr\u00e9e num\u00e9rique dans les soins de sant\u00e9<\/h1>\n<\/div>\n\n\n<div class=\"resource-post-meta \">\n\n            <div class=\"has-text-color has-quiet-abyss-color wp-block-post-date custom-post-date\">\n                <time datetime=\"2026-04-10T11:32:33-05:00\">10\/04\/2026<\/time>\n            <\/div>\n        \n<div class=\"wp-block-post-author has-text-color has-quiet-abyss-color\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">Par<\/p><p class=\"wp-block-post-author__name\">Anushree Kariwal<\/p><\/div><\/div>\n<\/div>\n\n\n<div class=\"read-time \"><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><figure class=\"wp-block-post-featured-image\"><img src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/AI-Health-Agents-are-ready-for-Canada.-Are-we-ready-for-them_-1.jpg?strip=all\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/04\/AI-Health-Agents-are-ready-for-Canada.-Are-we-ready-for-them_-1.jpg?strip=all 1080w, 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height=\"100%\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M28 16c0-6.627-5.373-12-12-12S4 9.373 4 16c0 5.628 3.875 10.35 9.101 11.647v-7.98h-2.474V16H13.1v-1.58c0-4.085 1.849-5.978 5.859-5.978.76 0 2.072.15 2.608.298v3.325c-.283-.03-.775-.045-1.386-.045-1.967 0-2.728.745-2.728 2.683V16h3.92l-.673 3.667h-3.247v8.245C23.395 27.195 28 22.135 28 16Z\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default bs-row--blog-inner-content-row\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-8 col-xl-8   bs-column-aad9af344baf7a48a1c6ad36df430276017bab9f bs-column---default bs-column--blog-inner-left-content     \">\n<p class=\"has-praise-shadow-color has-text-color has-link-color wp-elements-d5c95781a0cf38b84aa0231d9cd09dd7\"><strong>R\u00e9sum\u00e9<\/strong><\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>La porte d&rsquo;entr\u00e9e num\u00e9rique \u00e9volue au-del\u00e0 des portails; elle n\u00e9cessite maintenant des plateformes CX int\u00e9gr\u00e9es et aliment\u00e9es par l&rsquo;IA qui unifient les donn\u00e9es des solutions ponctuelles pour stimuler l&rsquo;engagement des membres.<\/li>\n\n\n\n<li>Des solutions cibl\u00e9es fragment\u00e9es cr\u00e9ent des obstacles; les organisations de pointe adoptent des mod\u00e8les bas\u00e9s sur des plateformes.<\/li>\n\n\n\n<li>L&rsquo;IA agentique transforme les portes d&rsquo;entr\u00e9e num\u00e9riques statiques en syst\u00e8mes proactifs qui augmentent l&rsquo;utilisation des prestations, comblent les lacunes en soins et g\u00e9n\u00e8rent un retour sur investissement (RCI).<\/li>\n\n\n\n<li>League consolide les donn\u00e9es, personnalise les parcours de ses membres et est reconnue comme un chef de file en mati\u00e8re de CX centr\u00e9 sur l&rsquo;engagement.<\/li>\n<\/ul>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pourquoi la porte d&rsquo;entr\u00e9e num\u00e9rique doit se transformer<\/strong><\/h2>\n\n\n\n<p>La porte d&rsquo;entr\u00e9e num\u00e9rique est la pi\u00e8ce ma\u00eetresse de la transformation des soins de sant\u00e9 depuis une dizaine d&rsquo;ann\u00e9es. De la porte d&rsquo;entr\u00e9e num\u00e9rique&nbsp;1.0 (simples portails web et points d&rsquo;acc\u00e8s de base), elle est devenue la porte d&rsquo;entr\u00e9e num\u00e9rique&nbsp;2.0, ax\u00e9e sur la personnalisation et l&rsquo;int\u00e9gration de divers services pour cr\u00e9er une exp\u00e9rience du consommateur apparemment sans faille.<\/p>\n\n\n\n<p>Pourtant, malgr\u00e9 ces progr\u00e8s, la promesse de soins de sant\u00e9 en toute simplicit\u00e9 n&rsquo;a pas encore \u00e9t\u00e9 tenue. Cela est en grande partie attribuable \u00e0 des exp\u00e9riences num\u00e9riques fragment\u00e9es, \u00e0 un manque d\u2019orientation personnalis\u00e9e et au d\u00e9fi persistant que repr\u00e9sente la navigation dans un syst\u00e8me de sant\u00e9 complexe. Les consommateurs rencontrent souvent des portails disparates, des informations incoh\u00e9rentes et un manque g\u00e9n\u00e9ral d&rsquo;int\u00e9gration transparente entre divers services de sant\u00e9, ce qui entra\u00eene de la frustration et une difficult\u00e9 continue \u00e0 acc\u00e9der \u00e0 des soins opportuns et appropri\u00e9s.<\/p>\n\n\n\n<p>Les syst\u00e8mes actuels demeurent eux aussi largement r\u00e9actifs. Cela demande trop d&rsquo;efforts de la part du membre, qui doit constamment chercher, cliquer, naviguer dans diff\u00e9rents menus et relier manuellement les points de son parcours de sant\u00e9. Le syst\u00e8me attend que le membre agisse, ce qui cr\u00e9e in\u00e9vitablement des frictions et conduit \u00e0 la fatigue et au d\u00e9sengagement. Les membres frustr\u00e9s et d\u00e9sengag\u00e9s essaient souvent de g\u00e9rer eux-m\u00eames leurs soins en utilisant Google et ChatGPT, ou ne font rien du tout.  <\/p>\n\n\n\n<p>Nous avons r\u00e9ussi \u00e0 orienter le secteur vers un acc\u00e8s num\u00e9rique personnalis\u00e9, mais le d\u00e9fi de ces exp\u00e9riences est qu\u2019elles exigent une activation et un engagement constant de la part du membre pour offrir de la valeur. Comment rem\u00e9dier au fait que la porte d&rsquo;entr\u00e9e num\u00e9rique d&rsquo;aujourd&rsquo;hui ne r\u00e9pond pas aux besoins ou aux demandes des consommateurs de soins de sant\u00e9? Le d\u00e9fi n&rsquo;est plus seulement d&rsquo;\u00e9liminer la complexit\u00e9, mais d&rsquo;activer les membres. L&rsquo;avenir de l&rsquo;exp\u00e9rience de soins de sant\u00e9 sera con\u00e7u pour anticiper, agir et ex\u00e9cuter en votre nom, en se concentrant sur des exp\u00e9riences transparentes qui pr\u00e9disent ce dont un membre a besoin et la meilleure action \u00e0 entreprendre.<\/p>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-praise-shadow-color has-text-color has-title-four-font-size\"><strong>La base n\u00e9cessaire&nbsp;: connecter les solutions de points de la porte d&rsquo;entr\u00e9e num\u00e9rique \u00e0 une plateforme unifi\u00e9e<\/strong><\/h2>\n\n\n\n<p>L&rsquo;\u00e9volution de la <strong>porte d&rsquo;entr\u00e9e num\u00e9rique<\/strong> a \u00e9t\u00e9 une \u00e9tape n\u00e9cessaire, passant avec succ\u00e8s d&rsquo;un centre d&rsquo;information statique (version&nbsp;1.0) au mod\u00e8le d&rsquo;engagement personnalis\u00e9 d&rsquo;aujourd&rsquo;hui (version&nbsp;2.0). Cependant, ce changement s&rsquo;est accompagn\u00e9 d&rsquo;un nouveau d\u00e9fi&nbsp;: un volume \u00e9crasant de solutions cibl\u00e9es cloisonn\u00e9es. Pour d\u00e9bloquer pleinement la valeur de nos solutions d&rsquo;engagement des membres existantes, et pour d\u00e9finir la prochaine \u00e9volution, nous devons d&rsquo;abord examiner comment cette fragmentation s&rsquo;est produite et introduire un mod\u00e8le qui agit comme un amplificateur, offrant la bonne exp\u00e9rience au bon moment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-title-four-font-size\"><strong>Le pi\u00e8ge des solutions cibl\u00e9es<\/strong><\/h3>\n\n\n\n<p>Dans la course \u00e0 la num\u00e9risation, de nombreuses organisations ont mis en \u0153uvre un certain nombre d&rsquo;outils technologiques disparates. L&rsquo;objectif \u00e9tait de r\u00e9soudre des probl\u00e8mes sp\u00e9cifiques, comme trouver des fournisseurs ou prendre des rendez-vous. Cependant, cela a entra\u00een\u00e9 le pi\u00e8ge des solutions ponctuelles, o\u00f9 des applications distinctes ont \u00e9t\u00e9 d\u00e9ploy\u00e9es pour la planification, la navigation des avantages, les programmes de bien-\u00eatre et la facturation.<\/p>\n\n\n\n<p>La cons\u00e9quence critique de cette approche est le cloisonnement des donn\u00e9es et la fragmentation de l&rsquo;exp\u00e9rience des membres. Les donn\u00e9es n\u00e9cessaires pour comprendre un membre \u2014 ses ant\u00e9c\u00e9dents m\u00e9dicaux, l&rsquo;\u00e9tat des demandes, les pr\u00e9f\u00e9rences en mati\u00e8re d&rsquo;engagement et les d\u00e9terminants sociaux de la sant\u00e9 \u2014 sont demeur\u00e9es dans diff\u00e9rents syst\u00e8mes. Ici, le terme \u00ab&nbsp;porte&nbsp;\u00bb devient un abus de langage, car l&rsquo;exp\u00e9rience ressemble davantage \u00e0 un labyrinthe que les membres ont \u00e9t\u00e9 forc\u00e9s de naviguer.  <\/p>\n\n\n\n<p>M\u00eame l&rsquo;av\u00e8nement de solutions ponctuelles modernes, y compris celles aliment\u00e9es par l&rsquo;IA g\u00e9n\u00e9rative, comme les agents conversationnels assist\u00e9s par l&rsquo;IA, ne parvient pas \u00e0 rem\u00e9dier compl\u00e8tement \u00e0 la fragmentation inh\u00e9rente au pi\u00e8ge de la solution ponctuelle. Si l&rsquo;IA peut am\u00e9liorer les applications individuelles en personnalisant les interactions ou en automatisant les t\u00e2ches, elle ne peut pas unifier des sources de donn\u00e9es disparates ou cr\u00e9er un parcours homog\u00e8ne \u00e0 travers des syst\u00e8mes multiples et d\u00e9connect\u00e9s.  <\/p>\n\n\n\n<p>L&rsquo;IA g\u00e9n\u00e9rative peut exceller dans la cr\u00e9ation de contenu ou de r\u00e9ponses au sein d&rsquo;une solution sp\u00e9cifique, mais elle ne peut pas intrins\u00e8quement combler les lacunes entre un portail d&rsquo;avantages sociaux, une application de planification et une plateforme de facturation, laissant les membres naviguer dans une collection d&rsquo;exp\u00e9riences disjointes, bien que peut-\u00eatre l\u00e9g\u00e8rement plus avanc\u00e9es, plut\u00f4t que dans une porte d&rsquo;entr\u00e9e num\u00e9rique coh\u00e9sive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-title-four-font-size\"><strong>La porte d&rsquo;entr\u00e9e num\u00e9rique&nbsp;2.0<\/strong><\/h2>\n\n\n\n<p>La porte d&rsquo;entr\u00e9e num\u00e9rique&nbsp;2.0 est aliment\u00e9e par une <a href=\"https:\/\/league.com\/fr\/apercu-de-la-plateforme\/\">plateforme CX<\/a> int\u00e9gr\u00e9e qui cr\u00e9e des exp\u00e9riences de sant\u00e9 connect\u00e9es, personnalis\u00e9es et \u00e0 la demande qui connectent le consommateur \u00e0 l&rsquo;ensemble de l&rsquo;\u00e9cosyst\u00e8me des soins de sant\u00e9. Elle regroupe des informations provenant de solutions ponctuelles, de syst\u00e8mes et de sources de donn\u00e9es afin de cr\u00e9er des parcours de sant\u00e9 uniques et personnalis\u00e9s, bas\u00e9s sur les ant\u00e9c\u00e9dents m\u00e9dicaux, les informations sur la sant\u00e9 et les donn\u00e9es auto-d\u00e9clar\u00e9es.<\/p>\n\n\n\n<p>Bien que la porte d&rsquo;entr\u00e9e num\u00e9rique&nbsp;2.0 tente d&rsquo;int\u00e9grer des donn\u00e9es disparates et de personnaliser l&rsquo;exp\u00e9rience, elle reste un syst\u00e8me fondamentalement passif qui exige que le consommateur franchisse la porte, sache ce dont il a besoin et clique sur une s\u00e9rie d&rsquo;\u00e9tapes pour atteindre un r\u00e9sultat. Ce processus qui n\u00e9cessite de nombreux clics, ne parvient pas \u00e0 \u00e9liminer la fragmentation des actions, remettant ainsi le fardeau de la navigation et de l&rsquo;orchestration sur le membre. Pour aller au-del\u00e0 de cette d\u00e9pendance \u00e0 l&rsquo;initiative de l&rsquo;utilisateur, la prochaine \u00e9volution doit \u00eatre autonome et proactive.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-title-four-font-size\"><strong>La solution de plateforme (la porte d\u2019entr\u00e9e num\u00e9rique moderne)<\/strong><\/h3>\n\n\n\n<p>La porte d&rsquo;entr\u00e9e num\u00e9rique moderne doit \u00eatre bas\u00e9e sur une plateforme, servant de centre de contr\u00f4le unifi\u00e9. Si les services et les applications essentiels existants peuvent rester en place, la plateforme doit s&rsquo;y int\u00e9grer intelligemment, en consolidant toutes les donn\u00e9es critiques en une vue unique et compl\u00e8te.<\/p>\n\n\n\n<p>Cette <a href=\"https:\/\/league.com\/blog\/healthcare-cx-platform-anatomy\/\">approche de plateforme<\/a> \u00e9limine les silos de donn\u00e9es et \u00e9tablit une source unique, en temps r\u00e9el, pour chaque membre. Cela permet aux agents d&rsquo;IA d&rsquo;offrir des exp\u00e9riences v\u00e9ritablement personnalis\u00e9es. Par exemple, les arch\u00e9types comportementaux qui influencent la mani\u00e8re dont l&rsquo;agent communique avec le membre et les conditions ant\u00e9rieures qui influencent les recommandations.  <\/p>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n<section class=\"wp-block-e25m-section bs-section bs-section---default bs-section--provider-content-wrapper-for-sidebar content-card \">\n    <div class=\"container\">\n        <div class=\"wp-block-e25m-row bs-row row bs-row---default\">\n            <div class=\"bs-column col-sm-12 bs-column---default \">\n                <div class=\"content-card__inner\">\n                    \n                    <div class=\"content-card__card theme--cr\u00e8me\">\n                        <div class=\"card__inner\">\n                                                            <div class=\"card__image image-position--milieu\">\n                                                                                                                <img class=\"lazy \" data-srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/11\/Landing-Page-Image-Healthcare-Dive-Research-Report.jpg?strip=all 1x, \" alt=\"\" >\n                                                                    <\/div>\n                                                        <div class=\"card__content vertical-padding--petit \">\n                                                                                                    <h3 class=\"card__title\">O\u00f9 est le retour sur investissement?<\/h3>\n                                                                                                    <div class=\"card__text\"><p>D\u00e9couvrez comment les principaux r\u00e9gimes d&rsquo;assurance maladie relient les investissements en CX et en IA \u00e0 des r\u00e9sultats commerciaux r\u00e9els.<\/p>\n<\/div>\n                                                                                                    \n                                    <div class=\"bs-pro-button bs-pro-button--primary-link\">\n                                        <a href=\"\" class=\"btn bs-pro-button__container\"  >\n                                            T\u00e9l\u00e9charger le rapport\n                                        <\/a>\n                                    <\/div>\n                                    \n                                                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>   \n    <\/div>\n<\/section>    \n\n\n\n<h2 class=\"wp-block-heading\"><strong>Agentic AI : une nouvelle \u00e8re de la porte d\u2019entr\u00e9e num\u00e9rique dans l\u2019exp\u00e9rience client en sant\u00e9<\/strong><\/h2>\n\n\n\n<p>Avec une base de donn\u00e9es unifi\u00e9e et bas\u00e9e sur une plateforme, nous pouvons enfin d\u00e9passer la porte d\u2019entr\u00e9e num\u00e9rique fragment\u00e9e&nbsp;2.0 et activer la technologie v\u00e9ritablement transformatrice&nbsp;: <strong>l\u2019IA agentique<\/strong>. Il s&rsquo;agit du saut technologique qui permet de cr\u00e9er le moteur intelligent unique et proactif n\u00e9cessaire \u00e0 la continuit\u00e9 des soins de sant\u00e9. Il n\u2019absorbe ni ne transforme les solutions ponctuelles existantes; au contraire, il exploite les donn\u00e9es unifi\u00e9es et en temps r\u00e9el des membres pour <strong>guider de mani\u00e8re proactive le membre<\/strong> vers le service pr\u00e9cis de haute qualit\u00e9 et \u00e0 faible co\u00fbt dont il a besoin, transformant une collection d\u2019outils cloisonn\u00e9s en une exp\u00e9rience coh\u00e9rente et sans effort.<\/p>\n\n\n\n<p>Pour comprendre ce changement de paradigme, nous devons d&rsquo;abord reconna\u00eetre les trois niveaux d&rsquo;\u00e9volution de l&rsquo;IA dans les soins de sant\u00e9. Alors que l&rsquo;IA de base g\u00e8re les transactions simples (comme les agents conversationnels standard) et que l&rsquo;IA g\u00e9n\u00e9rative se concentre sur le contenu (comme la synth\u00e8se des options de soins), l&rsquo;IA agentique repr\u00e9sente le v\u00e9ritable bond en avant. C\u2019est la technologie qui transforme les solutions ponctuelles existantes en un syst\u00e8me coh\u00e9rent et proactif, et qui peut simultan\u00e9ment r\u00e9duire le besoin global de plusieurs de ces solutions distinctes en agissant comme un d\u00e9l\u00e9gu\u00e9 autonome et orient\u00e9 vers des objectifs, capable d\u2019ex\u00e9cuter de mani\u00e8re fiable des actions complexes au nom du membre.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Transformer le parcours du consommateur : les agents de l&rsquo;acc\u00e8s<\/strong><\/h3>\n\n\n\n<p>L&rsquo;IA agentique int\u00e9gr\u00e9e \u00e0 l&rsquo;exp\u00e9rience du consommateur est transformationnelle parce qu&rsquo;elle tient enfin la promesse d&rsquo;un acc\u00e8s aux soins de sant\u00e9 sans effort. La porte d&rsquo;entr\u00e9e num\u00e9rique traditionnelle \u00e9tait souvent une simple \u00ab&nbsp;vitre&nbsp;\u00bb statique, une application sp\u00e9cifique ou un portail web que les utilisateurs devaient p\u00e9n\u00e9trer num\u00e9riquement. L&rsquo;IA agentique transforme cette exp\u00e9rience pour la rendre conversationnelle, omnipr\u00e9sente et ind\u00e9pendante des applications. Elle d\u00e9pend de l&rsquo;intention du membre, plut\u00f4t que d&rsquo;une interface fixe, ce qui lui permet d&rsquo;appara\u00eetre o\u00f9 qu&rsquo;il se trouve, par le biais d&rsquo;un texto, de la voix, ou au sein des portails existants.<\/p>\n\n\n\n<p>En fonctionnant avec cette intelligence active, l&rsquo;IA agentique aide les payeurs \u00e0 atteindre leurs objectifs de mani\u00e8re beaucoup plus efficace gr\u00e2ce \u00e0 trois changements fondamentaux&nbsp;:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Personnalisation \u00e0 grande \u00e9chelle&nbsp;:<\/strong> Chaque interaction s&rsquo;appuie sur une compr\u00e9hension unifi\u00e9e du membre, offrant une pertinence en temps r\u00e9el. Cela garantit que le parcours de chaque utilisateur est unique et adapt\u00e9 \u00e0 ses besoins et pr\u00e9f\u00e9rences sp\u00e9cifiques.<\/li>\n\n\n\n<li><strong>R\u00e9ponses adaptatives&nbsp;:<\/strong> Les agents apprennent et s\u2019ajustent continuellement. Les r\u00e9ponses \u00e9voluent d&rsquo;un utilisateur \u00e0 l&rsquo;autre, question par question. Ce processus d\u2019apprentissage continu permet au syst\u00e8me de devenir plus intelligent et efficace au fil du temps.<\/li>\n\n\n\n<li><strong>Moins de flux de travail<\/strong>&nbsp;: La reconnaissance intelligente de motifs r\u00e9duit le travail manuel, simplifie les op\u00e9rations et d\u00e9ploie de nouvelles capacit\u00e9s. Cela permet d&rsquo;am\u00e9liorer l&rsquo;efficacit\u00e9 et de lib\u00e9rer des ressources pour des initiatives plus strat\u00e9giques.<\/li>\n\n\n\n<li><strong>Intelligence collaborative<\/strong>&nbsp;: Les agents travaillent ensemble dans un contexte partag\u00e9, amplifiant l&rsquo;impact de chacun et s&rsquo;am\u00e9liorant \u00e0 chaque interaction. Cette approche synergique assure un soutien complet et une am\u00e9lioration continue de l&rsquo;exp\u00e9rience utilisateur.<\/li>\n<\/ol>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>L&rsquo;impact&nbsp;: Transformer les r\u00e9sultats et le retour sur investissement<\/strong><\/h2>\n\n\n\n<p>Le passage \u00e0 une porte d&rsquo;entr\u00e9e num\u00e9rique ax\u00e9e sur les agents et bas\u00e9e sur une plateforme produit des r\u00e9sultats significatifs tant pour le membre que pour l&rsquo;organisation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Transformation de l&rsquo;exp\u00e9rience des membres (la promesse \u00ab&nbsp;mieux et plus vite&nbsp;\u00bb)<\/strong><\/h3>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li><strong>D\u00e9lai de cr\u00e9ation de valeur&nbsp;:<\/strong> Le temps n\u00e9cessaire entre l\u2019identification d\u2019un besoin et la mise en \u0153uvre de l\u2019action requise est fortement r\u00e9duit, g\u00e9n\u00e9rant une satisfaction imm\u00e9diate et \u00e9lev\u00e9e.<\/li>\n\n\n\n<li><strong>Confiance et fiabilit\u00e9&nbsp;:<\/strong> L&rsquo;exp\u00e9rience semble sans effort et fiable, ce qui renforce la fid\u00e9lit\u00e9 des membres.<\/li>\n\n\n\n<li><strong>Acc\u00e8s&nbsp;:<\/strong> Le syst\u00e8me r\u00e9duit les frictions dans l&rsquo;exp\u00e9rience, guidant le membre vers la ressource appropri\u00e9e, peu importe comment ou o\u00f9 il initie l&rsquo;interaction.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Transformation pour l\u2019entreprise (L\u2019avantage strat\u00e9gique)<\/strong><\/h3>\n\n\n\n<p><strong>\u00c9carts dans les soins&nbsp;:<\/strong> Notre solution de gestion des lacunes dans les soins est con\u00e7ue pour optimiser les scores de qualit\u00e9, notamment les cotes HEDIS et STAR. En identifiant et en comblant de mani\u00e8re proactive les lacunes dans les soins, elle permet de s&rsquo;assurer que les membres b\u00e9n\u00e9ficient des d\u00e9pistages pr\u00e9ventifs recommand\u00e9s, des vaccinations et de la gestion des maladies chroniques, ce qui stimule les performances globales bas\u00e9es sur la valeur et am\u00e9liore les r\u00e9sultats en mati\u00e8re de sant\u00e9 de la population.<\/p>\n\n\n\n<p><strong>Navigation des avantages&nbsp;:<\/strong> Cette fonctionnalit\u00e9 r\u00e9duit consid\u00e9rablement le volume d&rsquo;appels entrants vers les centres de service \u00e0 la client\u00e8le en donnant aux membres des outils d&rsquo;auto-service intuitifs pour comprendre et utiliser efficacement leurs avantages. En fournissant des conseils clairs et personnalis\u00e9s, il am\u00e9liore aussi consid\u00e9rablement l&rsquo;utilisation globale des prestations, en veillant \u00e0 ce que les membres tirent le meilleur parti des ressources disponibles en mati\u00e8re de soins de sant\u00e9.<\/p>\n\n\n\n<p><strong>Coach en sant\u00e9&nbsp;:<\/strong> Le module Coach en sant\u00e9 est essentiel pour favoriser l&rsquo;engagement et la r\u00e9tention soutenus des membres dans tous les secteurs d&rsquo;activit\u00e9. Gr\u00e2ce \u00e0 un accompagnement personnalis\u00e9, \u00e0 la d\u00e9finition d\u2019objectifs et au suivi des progr\u00e8s, elle soutient les membres dans l\u2019atteinte de leurs objectifs de sant\u00e9, menant \u00e0 un meilleur bien-\u00eatre \u00e0 long terme et \u00e0 un lien plus fort avec leur r\u00e9gime de sant\u00e9.<\/p>\n\n\n\n<p><strong>Navigation des soins&nbsp;:<\/strong> La maximisation de l&rsquo;utilisation des services privil\u00e9gi\u00e9s est une fonction essentielle de la navigation des <a href=\"https:\/\/league.com\/fr\/solutions\/\">soins<\/a>. Cette fonctionnalit\u00e9 guide les membres vers des fournisseurs en r\u00e9seau, des \u00e9tablissements de haute qualit\u00e9 et des options de soins rentables, assurant qu\u2019ils re\u00e7oivent les soins les plus appropri\u00e9s et efficaces tout en aidant \u00e0 g\u00e9rer les co\u00fbts de sant\u00e9 tant pour les membres que pour l\u2019organisation.<\/p>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>La porte d&rsquo;entr\u00e9e num\u00e9rique revisit\u00e9e<\/strong><\/h2>\n\n\n\n<p>La porte d&rsquo;entr\u00e9e num\u00e9rique a fondamentalement \u00e9volu\u00e9 et l&rsquo;industrie doit en prendre acte. Aujourd&rsquo;hui, le d\u00e9fi n&rsquo;est pas de les remplacer, mais de s&rsquo;assurer que chaque point d&rsquo;entr\u00e9e dans le parcours de soins aboutisse \u00e0 une exp\u00e9rience transparente et contextualis\u00e9e.  <\/p>\n\n\n\n<p>L&rsquo;avenir de l&rsquo;engagement dans les soins de sant\u00e9 r\u00e9side dans un syst\u00e8me enti\u00e8rement intelligent et autonome (une plateforme d&rsquo;IA agentique pour les soins de sant\u00e9), qui est charg\u00e9 d&rsquo;obtenir des r\u00e9sultats commerciaux strat\u00e9giques et de maximiser la valeur pour les membres dans l&rsquo;ensemble de l&rsquo;\u00e9cosyst\u00e8me des soins de sant\u00e9. Cette nouvelle architecture m\u00e8ne directement \u00e0 des avantages, tels que la r\u00e9duction du volume d&rsquo;appels, une meilleure utilisation des avantages et une augmentation de la r\u00e9tention des membres. En tirant parti d&rsquo;une base de donn\u00e9es unifi\u00e9e, la plateforme agentique fournit le bon contexte et une action proactive, que ce soit en ligne, dans une application ou m\u00eame par texto.<\/p>\n\n\n\n<p>Ce changement n\u00e9cessaire garantit que l&rsquo;exp\u00e9rience num\u00e9rique de nouvelle g\u00e9n\u00e9ration participe activement \u00e0 l&rsquo;am\u00e9lioration de la sant\u00e9 et de l&rsquo;exp\u00e9rience de chaque membre gr\u00e2ce \u00e0 un parcours fluide et conscient du contexte.<\/p>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-02b6a40a088d788873abfae08980e72ff353d087 bs-div---default bs-div--blog-inner-gated-block\"><style>.bs-div.bs-div-02b6a40a088d788873abfae08980e72ff353d087{ background-color: #ECEAF1;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-blurb \"><div class=\"bs-blurb__container theme-dark\"><div class=\"bs-blurb__image\"><figure><picture><img class=\"none img-fluid\" src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/10\/Resource-Tile-demowebinarAI.png?strip=all&w=1920\" alt=\"\"\/><\/picture><\/figure><\/div><div class=\"bs-blurb__eyebrow\"><span>vid\u00e9o<\/span><\/div><div class=\"bs-blurb__title\"><h4><strong>Voir les \u00e9quipes d&rsquo;agents League\u2122 en action<\/strong><\/h4><\/div><div class=\"bs-blurb__description\"><p>Soyez parmi les premiers \u00e0 d\u00e9couvrir une nouvelle \u00e8re d\u2019engagement des consommateurs en mati\u00e8re de sant\u00e9. Dans cet enregistrement \u00e0 la demande, d\u00e9couvrez comment les \u00e9quipes d&rsquo;agents League\u2122 simplifient les avantages, comblent les lacunes en mati\u00e8re de soins et offrent des exp\u00e9riences de sant\u00e9 personnalis\u00e9es et connect\u00e9es qui favorisent de meilleurs r\u00e9sultats.<\/p><\/div><div class=\"bs-blurb__read-more\"><a class=\"bs-blurb__trigger\" href=\"https:\/\/league.com\/fr\/resource\/decouvrez-lavenir-des-soins-de-sante-intelligents\/\" target=\"_blank\" rel=\"noopener noreferrer\">  Regardez  <\/a><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<style> .bs-div--blog-inner-gated-block .bs-blurb__title::before { content: 'Video'; } <\/style>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-4 col-xl-4   bs-column-88d3ef2f2d5d799ef5ebf0228afb78c74ce8a6e3 bs-column---default     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-81e3d50f006e13a43815198f1b3c0c81a2b63371 bs-div---default bs-div--blog-inner-sidebar\"><div class=\"bs-div__inner     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-7db5f35a7f8187b8b28f51a048c6dca6e6aab766 bs-div---default bs-div--blog-inner-form\"><style>.bs-div.bs-div-7db5f35a7f8187b8b28f51a048c6dca6e6aab766{ background-color: #f9f7f6;} <\/style><div class=\"bs-div__inner     \"><section class=\"blog-newsletter-form\" data-blog-newsletter-form>\n    <form id=\"pardot-form-newsletter\" class=\"form custom-form-handler\" action=\"https:\/\/go.league.com\/l\/262642\/2026-02-02\/7sf9b8\" method=\"post\"\n    accept-charset=\"UTF-8\" novalidate>\n    \n        <h5 class=\"form-inner-title\">Des soins intelligents dans votre bo\u00eete mail<\/h5>\n        <p class=\"form-inner-description\">Abonnez-vous d\u00e8s maintenant pour recevoir les derni\u00e8res actualit\u00e9s sur les produits et les informations de League.<\/p>\n\n        <!-- Visible required fields -->\n\n        <p class=\"form-field email required\">\n            <label for=\"email\">Adresse de courriel professionnelle<\/label>\n            <input type=\"email\" id=\"email\" name=\"email\" required placeholder=\"Adresse de courriel professionnelle*\" \/>\n        <\/p>\n        \n        <!-- Optional location fields -->\n        <p class=\"form-field country\" hidden>\n            <label for=\"country\">Country<\/label>\n            <input type=\"text\" id=\"country\" name=\"country\" placeholder=\"Country\" \/>\n        <\/p>\n\n        <p class=\"form-field state\" hidden>\n            <label for=\"state\">State<\/label>\n            <input type=\"text\" id=\"state\" name=\"state\" placeholder=\"State\" \/>\n        <\/p>\n\n        <!-- Hidden metadata\/UTMs (names match your mappings) -->\n        <input type=\"hidden\" name=\"utm term\" id=\"utm_term\" \/>\n        <input type=\"hidden\" name=\"utm campaign id\" id=\"utm_campaign_id\" \/>\n        <input type=\"hidden\" name=\"gaclientid\" id=\"gaclientid\" \/>\n        <input type=\"hidden\" name=\"referral url\" id=\"referral_url\" \/>\n        <input type=\"hidden\" name=\"utm content\" id=\"utm_content\" \/>\n        <input type=\"hidden\" name=\"utm source\" id=\"utm_source\" \/>\n        <input type=\"hidden\" name=\"utm medium\" id=\"utm_medium\" \/>\n        <input type=\"hidden\" name=\"utm campaign\" id=\"utm_campaign\" \/>\n        <input type=\"hidden\" name=\"last conversion page url\" id=\"last_conv_url\" \/>\n        <input type=\"hidden\" name=\"first conversion page url\" id=\"first_conv_url\" \/>\n\n        <!-- First-touch UTMs (only set once per browser) -->\n        <input type=\"hidden\" name=\"first utm term\" id=\"first_utm_term\" \/>\n        <input type=\"hidden\" name=\"first utm source\" id=\"first_utm_source\" \/>\n        <input type=\"hidden\" name=\"first utm medium\" id=\"first_utm_medium\" \/>\n        <input type=\"hidden\" name=\"first utm content\" id=\"first_utm_content\" \/>\n        <input type=\"hidden\" name=\"first utm campaign\" id=\"first_utm_campaign\" \/>\n\n        <input type=\"hidden\" id=\"newsletter_form_started_at\" value=\"\" \/>\n\n        <!-- Honeypot to deter bots -->\n        <p style=\"position:absolute; 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Please try again in a moment.');\n            }\n        });\n\n        \/\/ populate country\/state\/city fields\n        var access_key = \"3855a2ac7eca70362de26603f2a0d08d\";\n        jQuery.ajax({\n            method: \"GET\",\n            type: \"JSON\",\n            url: \"\/\/api.ipstack.com\/check\" + \"?access_key=\" + access_key,\n            success: function (data) {\n                jQuery('.country input').val(data.country_name);\n                jQuery('.state input').val(data.region_name);\n            },\n            fail: function () {\n                console.info(\n                    \"Country and State are disabled due to failure in IP Stack call for IP to address geocoding\"\n                );\n            },\n        });\n    <\/script>\n    <style type=\"text\/css\">\n        .grecaptcha-badge {\n            width: 70px !important;\n            overflow: hidden !important;\n            transition: all 0.3s ease !important;\n            left: 4px !important;\n            right: unset !important;\n            z-index: 100;\n        }\n\n        .grecaptcha-badge:hover {\n            width: 256px !important;\n        }\n    <\/style>\n<\/section>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-1392cff5d176a5d2fdf2163a0f23f4e197944b83 bs-div---default bs-div--blog-inner-related-post\"><div class=\"bs-div__inner     \">\n<h2 class=\"wp-block-heading has-praise-shadow-color has-text-color\">Articles connexes<\/h2>\n\n\n\n<div class=\"bs-related-posts bs-related-posts-block---default bs-related-posts--blog-inner\"><div class=\"bs-related-posts__container\"><div class=\"bs-related-posts__items\">\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \"><\/div>\n\n\n\n<div class=\" bs-column col-sm-4   bs-column-4bb8c1b66cb5e72c43988fbaf017046daf38fc18 bs-column---default     \">\n\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>La transformation num\u00e9rique en sant\u00e9 a chang\u00e9 ce que les consommateurs attendent dans leur exp\u00e9rience globale de sant\u00e9. D\u00e9couvrez comment la porte d\u2019entr\u00e9e num\u00e9rique des soins de sant\u00e9 \u00e9volue pour r\u00e9pondre \u00e0 la demande des consommateurs.  <\/p>\n","protected":false},"author":26,"featured_media":25378,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[186],"resource-category":[51,53,55,60,116,117,131,199,200,201,202,203,204,205],"resource-tag":[],"resource-audience":[208,209,210],"resource-role":[],"blog-category":[78,80,86,211,212,213],"class_list":{"0":"post-25374","1":"resource","2":"type-resource","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"resource-type-blog","7":"resource-category-benefits-navigation","8":"resource-category-hr-industry-trends","9":"resource-category-health-engagement","10":"resource-category-consumer-experience","11":"resource-category-cx-transformation","12":"resource-category-our-technology","13":"resource-category-league-updates","21":"resource-audience-fournisseur","22":"resource-audience-payeur","23":"resource-audience-sante-des-consommateurs","24":"blog-category-cx-transformation","25":"blog-category-our-technology","26":"blog-category-league-updates"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L&#039;\u00c9volution de la porte d&#039;entr\u00e9e num\u00e9rique dans les soins de sant\u00e9 | League<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment la porte d&#039;entr\u00e9e num\u00e9rique des soins de sant\u00e9 \u00e9volue pour permettre des exp\u00e9riences de sant\u00e9 connect\u00e9es et personnalis\u00e9es pour les consommateurs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/league.com\/fr\/resource\/levolution-de-la-porte-dentree-numerique-dans-les-soins-de-sante-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;\u00c9volution de la porte d&#039;entr\u00e9e num\u00e9rique dans les soins de sant\u00e9 | League\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez comment la porte d&#039;entr\u00e9e num\u00e9rique des soins de sant\u00e9 \u00e9volue pour permettre des exp\u00e9riences de sant\u00e9 connect\u00e9es et personnalis\u00e9es pour les consommateurs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/league.com\/fr\/resource\/levolution-de-la-porte-dentree-numerique-dans-les-soins-de-sante-2\/\" \/>\n<meta property=\"og:site_name\" content=\"League\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/leagueinc\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-10T17:55:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/league.com\/wp-content\/uploads\/2026\/04\/AI-Health-Agents-are-ready-for-Canada.-Are-we-ready-for-them_-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@joinleague\" \/>\n<meta name=\"twitter:label1\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/resource\\\/levolution-de-la-porte-dentree-numerique-dans-les-soins-de-sante-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/resource\\\/levolution-de-la-porte-dentree-numerique-dans-les-soins-de-sante-2\\\/\"},\"author\":{\"name\":\"Anushree Kariwal\",\"@id\":\"https:\\\/\\\/league.com\\\/fr\\\/#\\\/schema\\\/person\\\/da0e9e2af06347d045e824f28f09b9fb\"},\"headline\":\"L\u2019\u00e9volution de la porte d\u2019entr\u00e9e num\u00e9rique dans les soins de 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