{"id":25195,"date":"2026-03-16T09:26:11","date_gmt":"2026-03-16T14:26:11","guid":{"rendered":"https:\/\/league.com\/resources\/the-forrester-wave-plateformes-dexperience-client-pour-les-soins-de-sante-t1-2026\/"},"modified":"2026-05-04T12:59:03","modified_gmt":"2026-05-04T17:59:03","slug":"the-forrester-wave-plateformes-dexperience-client-pour-les-soins-de-sante-t1-2026","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/resource\/the-forrester-wave-plateformes-dexperience-client-pour-les-soins-de-sante-t1-2026\/","title":{"rendered":"The Forrester Wave\u2122&nbsp;: Plateformes d&rsquo;exp\u00e9rience client pour les soins de sant\u00e9, T1&nbsp;2026"},"content":{"rendered":"\n<p>Forrester a \u00e9valu\u00e9 12\u00a0des principaux fournisseurs du march\u00e9 et a d\u00e9sign\u00e9 League comme chef de file des plateformes d&rsquo;exp\u00e9rience client pour le secteur de la sant\u00e9, avec la note maximale (5,0) dans dix crit\u00e8res, dont <strong>feuille de route<\/strong>, <strong>adoption<\/strong>, <strong>\u00e9cosyst\u00e8me de partenaires<\/strong>, <strong>composabilit\u00e9<\/strong>, <strong>gestion des API<\/strong>, <strong>acc\u00e8s aux dossiers m\u00e9dicaux des clients<\/strong>, <strong>incitations au changement de comportement<\/strong> et plus encore.<\/p>\n\n<p>Dans le profil du fournisseur de League dans l&rsquo;\u00e9valuation, Forrester d\u00e9clare :<\/p>\n\n<p>\u00ab\u00a0Le syst\u00e8me \u00e0 haute composabilit\u00e9 a d\u00e9montr\u00e9 son interop\u00e9rabilit\u00e9 avec les syst\u00e8mes concurrents. Ses exp\u00e9riences de r\u00e9compenses, fond\u00e9es sur la science du comportement, et ses ressources \u00e9ducatives engageantes se d\u00e9marquent.\u00a0\u00bb<\/p>\n\n<p>Forrester a \u00e9galement soulign\u00e9 que League constituait une solution id\u00e9ale pour les assureurs et les pharmacies \u00e0 la recherche d&rsquo;une interface num\u00e9rique flexible et personnalisable, et qui ont besoin d&rsquo;un partenaire capable d&rsquo;\u00e9laborer conjointement des exp\u00e9riences adapt\u00e9s \u00e0 leur strat\u00e9gie d&rsquo;engagement des membres. Nous pensons que cette reconnaissance renforce la position de League en tant que plateforme de confiance pour offrir des exp\u00e9riences flexibles et pilot\u00e9es par l&rsquo;IA aux membres.<\/p>\n\n<h4 class=\"wp-block-heading has-praise-shadow-color has-text-color has-link-color has-title-six-font-size wp-elements-4a06efcc1df931b90aa03e091ed01ad9\">Acc\u00e9dez au rapport Forrester Wave\u2122 complet pour en savoir plus\u00a0:<\/h4>\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>Comment la modularit\u00e9 et l&rsquo;interop\u00e9rabilit\u00e9 red\u00e9finissent les portes d&rsquo;entr\u00e9e num\u00e9riques du secteur de la sant\u00e9<\/li>\n\n\n\n<li>Pourquoi les mesures incitatives fond\u00e9es sur les sciences du comportement et l&rsquo;engagement p\u00e9dagogique sont-elles essentielles pour favoriser une adoption durable par les membres?<\/li>\n\n\n\n<li>Qu&rsquo;est-ce qui distingue les leaders des autres fournisseurs en termes de strat\u00e9gie, d&rsquo;offre actuelle et d&rsquo;avis des clients?<\/li>\n\n\n\n<li>Comment l&rsquo;efficacit\u00e9 et la personnalisation bas\u00e9es sur l&rsquo;IA influencent les feuilles de route et l&rsquo;adoption des plateformes de sant\u00e9 CX<\/li>\n<\/ul>\n\n<p>Acc\u00e9dez au rapport complet de Forrester Wave\u2122\u00a0: plateformes d&rsquo;exp\u00e9rience client pour les soins de sant\u00e9, T1\u00a02026, pour comprendre comment les plateformes d&rsquo;engagement dans le domaine des soins de sant\u00e9 bas\u00e9es sur l&rsquo;IA sont \u00e9valu\u00e9es et pourquoi League a \u00e9t\u00e9 reconnue comme un leader.<\/p>\n\n<p><\/p>\n\n<p><em>Forrester ne soutient aucune entreprise, aucun produit, aucune marque ni aucun service inclus dans ses publications de recherche, et ne conseille \u00e0 personne de choisir les produits ou les services d&rsquo;une entreprise ou d&rsquo;une marque sur la base des \u00e9valuations incluses dans ces publications. L\u2019information est bas\u00e9e sur les meilleures ressources disponibles. Les opinions refl\u00e8tent le jugement au moment donn\u00e9 et peuvent changer. Pour en savoir plus, lisez l&rsquo;article sur l&rsquo;objectivit\u00e9 de Forrester  <\/em><a href=\"https:\/\/www.forrester.com\/about-us\/objectivity\/\"><em>ici\u200b<\/em><\/a><em>.<\/em><br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez l&rsquo;analyse r\u00e9alis\u00e9e par Forrester sur les principales plateformes d&rsquo;exp\u00e9rience client dans le secteur de la sant\u00e9 afin de comprendre pourquoi League a \u00e9t\u00e9 d\u00e9sign\u00e9e comme leader en mati\u00e8re de strat\u00e9gie, d&rsquo;offre actuelle et de retours clients.<\/p>\n","protected":false},"author":2,"featured_media":25822,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[188],"resource-category":[203],"resource-tag":[],"resource-audience":[208,209,210],"resource-role":[127,128],"blog-category":[],"class_list":["post-25195","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-rapport","resource-category-cx-transformation","resource-audience-fournisseur","resource-audience-payeur","resource-audience-sante-des-consommateurs","resource-role-business-operations","resource-role-it-digital"],"acf":[],"yoast_head":"<!-- This site is optimized with the 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