{"id":25189,"date":"2025-05-21T15:23:19","date_gmt":"2025-05-21T20:23:19","guid":{"rendered":"https:\/\/league.com\/resources\/resume-ouvrir-la-voie-a-lexcellence-en-matiere-dexperience-client-dans-le-secteur-de-la-sante\/"},"modified":"2026-04-02T14:39:37","modified_gmt":"2026-04-02T19:39:37","slug":"resume-ouvrir-la-voie-a-lexcellence-en-matiere-dexperience-client-dans-le-secteur-de-la-sante","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/resource\/resume-ouvrir-la-voie-a-lexcellence-en-matiere-dexperience-client-dans-le-secteur-de-la-sante\/","title":{"rendered":"R\u00e9sum\u00e9&nbsp;: Ouvrir la voie \u00e0 l&rsquo;excellence en mati\u00e8re d&rsquo;exp\u00e9rience client dans le secteur de la sant\u00e9"},"content":{"rendered":"\n<p>Le League Connect Digital Summit\u00a02025 a r\u00e9uni des chefs de file du secteur de la sant\u00e9 et de l&rsquo;exp\u00e9rience client qui sont sur le terrain pour faire de la transformation num\u00e9rique une r\u00e9alit\u00e9. Avec deux discours d\u2019ouverture exceptionnels, l\u2019un prononc\u00e9 par un PDG du secteur de la sant\u00e9 et l\u2019autre par Michael Lewis, auteur \u00e0 succ\u00e8s du New York Times, la journ\u00e9e a \u00e9t\u00e9 riche en enseignements provenant de certains des esprits les plus novateurs de notre g\u00e9n\u00e9ration, tant dans le secteur de la sant\u00e9 qu\u2019en dehors.<\/p>\n\n<p>Nous avons rassembl\u00e9 toute une journ\u00e9e de r\u00e9flexions et les avons synth\u00e9tis\u00e9es dans ce r\u00e9sum\u00e9.  <\/p>\n<div class=\"block-list-with-heading\">\n      <span class=\"block-list-with-heading__heading\">Principaux points \u00e0 retenir&amp;nbsp;:<\/span>\n      <ul role=\"list\" class=\"block-list-with-heading__list block-list-with-heading__list--v\u00e9rifi\u00e9\">\n           <li class=\"block-list-with-heading__list__item\">Comment les principaux payeurs s&#039;engagent aupr\u00e8s du consommateur<\/li>\n           <li class=\"block-list-with-heading__list__item\">La n\u00e9cessit\u00e9 de disposer de bases de donn\u00e9es solides pour offrir des exp\u00e9riences de soins de sant\u00e9 personnalis\u00e9es<\/li>\n           <li class=\"block-list-with-heading__list__item\">L&#039;IA comme catalyseur de la personnalisation \u00e0 grande \u00e9chelle<\/li>\n           <li class=\"block-list-with-heading__list__item\">La valeur \u00e0 long terme g\u00e9n\u00e9r\u00e9e par l&#039;investissement dans l&#039;innovation en mati\u00e8re de sant\u00e9 reposant sur une plateforme<\/li>\n           <li class=\"block-list-with-heading__list__item\">L&#039;accroche narrative est un outil essentiel au changement, alors que le secteur \u00e9volue vers une approche centr\u00e9e sur le consommateur<\/li>\n      <\/ul>\n  <\/div>\n\n<p class=\"has-lynx-white-background-color has-background\"><strong>League Connect<\/strong> est un rassemblement annuel des dirigeants les plus \u00e9minents des secteurs des soins de sant\u00e9, de la technologie et de l\u2019exp\u00e9rience client. Les dirigeants ont l&rsquo;occasion unique d&rsquo;\u00e9changer des id\u00e9es, de nouer des relations et de trouver des solutions cr\u00e9atives qui acc\u00e9l\u00e8rent la transformation de l&rsquo;exp\u00e9rience client dans le secteur de la sant\u00e9.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez tous les enseignements tir\u00e9s du League Connect Digital Summit&nbsp;2025 dans ce r\u00e9sum\u00e9 qui synth\u00e9tise les points cl\u00e9s de cet \u00e9v\u00e9nement virtuel incontournable consacr\u00e9 \u00e0 l&rsquo;exp\u00e9rience client dans le secteur de la sant\u00e9.  <\/p>\n","protected":false},"author":2,"featured_media":25192,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[188,196],"resource-category":[206,207],"resource-tag":[],"resource-audience":[208,209,210],"resource-role":[127,128],"blog-category":[],"class_list":["post-25189","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-rapport","resource-type-league-connect","resource-category-connect-2023-virtual","resource-category-connect-2023-in-person","resource-audience-fournisseur","resource-audience-payeur","resource-audience-sante-des-consommateurs","resource-role-business-operations","resource-role-it-digital"],"acf":[],"yoast_head":"<!-- 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