{"id":24974,"date":"2025-11-21T11:46:41","date_gmt":"2025-11-21T16:46:41","guid":{"rendered":"https:\/\/league.com\/resources\/mission-2026-la-prochaine-evolution-de-lia-pour-liberer-lengagement-des-membres\/"},"modified":"2026-03-27T03:28:10","modified_gmt":"2026-03-27T08:28:10","slug":"mission-2026-la-prochaine-evolution-de-lia-pour-liberer-lengagement-des-membres","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/resource\/mission-2026-la-prochaine-evolution-de-lia-pour-liberer-lengagement-des-membres\/","title":{"rendered":"Mission&nbsp;2026&nbsp;: La prochaine \u00e9volution de l&rsquo;IA pour lib\u00e9rer l&rsquo;engagement des membres"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p>Les principaux acteurs du secteur de la sant\u00e9 red\u00e9finissent les limites du possible \u00e0 la crois\u00e9e de l&rsquo;exp\u00e9rience client et de l&rsquo;intelligence artificielle. Dans cette discussion avec un r\u00e9gime de sant\u00e9 national, Accenture et League, d\u00e9couvrez comment les organisations modernisent leurs fondations de donn\u00e9es, mettent \u00e0 l&rsquo;\u00e9chelle l&rsquo;IA agentique et transforment l&rsquo;engagement en r\u00e9sultats commerciaux et cliniques mesurables.<span id=\"docs-internal-guid-e588126d-7fff-c751-01a2-e1cafa13eee8\"><\/span><\/p>\n\n\n<div class=\"block-list-with-heading\">\n      <span class=\"block-list-with-heading__heading\">Principaux points \u00e0 retenir :<\/span>\n      <ul role=\"list\" class=\"block-list-with-heading__list block-list-with-heading__list--v\u00e9rifi\u00e9\">\n           <li class=\"block-list-with-heading__list__item\">Le mandat en mati\u00e8re d&#039;exp\u00e9rience client et le foss\u00e9 de valeur \u2013 Comment les grandes entreprises associent leurs strat\u00e9gies CX et IA pour obtenir des r\u00e9sultats mesurables sur le plan commercial et sanitaire.<\/li>\n           <li class=\"block-list-with-heading__list__item\">Le paradoxe de l&#039;investissement num\u00e9rique \u2013 Comment les payeurs d\u00e9passent les barri\u00e8res de l&#039;h\u00e9ritage avec une approche de \u00ab&amp;nbsp;donn\u00e9es minimales viables&amp;nbsp;\u00bb pour acc\u00e9l\u00e9rer la modernisation.<\/li>\n           <li class=\"block-list-with-heading__list__item\">Le pivot de l&#039;IA : De l&#039;automatisation aux agents \u2014 Pourquoi les leaders \u00e9voluent de l&#039;efficacit\u00e9 administrative aux exp\u00e9riences proactives pilot\u00e9es par des agents.<\/li>\n           <li class=\"block-list-with-heading__list__item\">Des pilotes aux \u00e9l\u00e9ments de preuve \u2013 Comment les premiers cas d&#039;utilisation de l&#039;IA agentique dans la navigation des avantages, la coordination des soins et la r\u00e9duction des \u00e9carts de soins g\u00e9n\u00e8rent d\u00e9j\u00e0 un retour sur investissement.<\/li>\n      <\/ul>\n  <\/div>\n\n\n\n<p><strong>Regarder sur demande<\/strong> pour d\u00e9couvrir comment les leaders empruntent la voie intelligente de l&rsquo;expansion, en associant l&rsquo;automatisation, l&rsquo;intelligence et l&rsquo;exp\u00e9rience pour avoir un impact \u00e0 l&rsquo;\u00e9chelle de l&rsquo;entreprise.<br><\/p>\n\n\n<div class=\"block-list-with-image-description\">\n          <span class=\"list-title-h4\">Intervenants<\/span>\n        <ul role=\"list\" class=\"block-list-with-image-description__list block-list-with-image-description__list--one-col\">\n               <li class=\"block-list-with-image-description__list__item\">\n                                <div class=\"block-list-with-image-description__list__item__image\">\n              <img class=\"lazy \" data-srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/11\/Headshots_Sarah-Hacker.png?strip=all 1x, \" alt=\"\" >\n            <\/div>\n                    <div class=\"block-list-with-image-description__list__item__text\">\n            <div class=\"block-list-with-image-description__list__item__text__titles\">\n                              <span class=\"list__item__text__main__title\">Sarah Hacker<\/span>\n                                            <span>Vice-pr\u00e9sident, ing\u00e9nierie des solutions et de la valeur, League<\/span>\n                          <\/div>\n                      <\/div>\n                  <\/li>\n               <li class=\"block-list-with-image-description__list__item\">\n                                <div class=\"block-list-with-image-description__list__item__image\">\n              <img class=\"lazy \" data-srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/11\/Headshots_Greg-Gilbert.png?strip=all 1x, \" alt=\"\" >\n            <\/div>\n                    <div class=\"block-list-with-image-description__list__item__text\">\n            <div class=\"block-list-with-image-description__list__item__text__titles\">\n                              <span class=\"list__item__text__main__title\">Greg Gilbert<\/span>\n                                            <span>Directeur g\u00e9n\u00e9ral, Accenture<\/span>\n                          <\/div>\n                      <\/div>\n                  <\/li>\n               <li class=\"block-list-with-image-description__list__item\">\n                                <div class=\"block-list-with-image-description__list__item__image\">\n              <img class=\"lazy \" data-srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/11\/Headshots_Rachel-1.png?strip=all 1x, \" alt=\"\" >\n            <\/div>\n                    <div class=\"block-list-with-image-description__list__item__text\">\n            <div class=\"block-list-with-image-description__list__item__text__titles\">\n                              <span class=\"list__item__text__main__title\">Rachel Ready<\/span>\n                                            <span>AVP, Strat\u00e9gie num\u00e9rique et op\u00e9rations, r\u00e9gime national de sant\u00e9<\/span>\n                          <\/div>\n                      <\/div>\n                  <\/li>\n          <\/ul>\n  <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Regardez les commentaires \u00e0 la demande des leaders de League, Accenture et d&rsquo;un r\u00e9gime national de sant\u00e9 sur la transformation des investissements CX et IA en impact sur l&rsquo;entreprise.<\/p>\n","protected":false},"author":26,"featured_media":24975,"menu_order":0,"template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"resource-type":[180],"resource-category":[203,204],"resource-tag":[],"resource-audience":[208,209],"resource-role":[128],"blog-category":[],"class_list":["post-24974","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-webinar","resource-category-cx-transformation","resource-category-our-technology","resource-audience-fournisseur","resource-audience-payeur","resource-role-it-digital"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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