{"id":24965,"date":"2025-12-08T14:18:26","date_gmt":"2025-12-08T19:18:26","guid":{"rendered":"https:\/\/league.com\/resources\/moins-de-clics-une-meilleure-prise-en-charge-retablir-la-confiance-des-membres\/"},"modified":"2026-03-27T03:34:44","modified_gmt":"2026-03-27T08:34:44","slug":"moins-de-clics-une-meilleure-prise-en-charge-retablir-la-confiance-des-membres","status":"publish","type":"resource","link":"https:\/\/league.com\/fr\/resource\/moins-de-clics-une-meilleure-prise-en-charge-retablir-la-confiance-des-membres\/","title":{"rendered":"Moins de clics, une meilleure prise en charge&nbsp;: r\u00e9tablir la confiance des membres"},"content":{"rendered":"\n<section class=\"wp-block-e25m-section bs-section bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864 bs-section---default bs-section--blog-inner-banner\"><style>.bs-section.bs-section-03fd44ce9e0aa04a44d2ac9bd75551de83c2f864{ background-color: #e1e7fe;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row 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<time datetime=\"2025-12-08T14:18:26-05:00\">08\/12\/2025<\/time>\n            <\/div>\n        \n<div class=\"wp-block-post-author has-text-color has-quiet-abyss-color\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__byline\">Par<\/p><p class=\"wp-block-post-author__name\">Sarah Donnelly<\/p><\/div><\/div>\n<\/div>\n\n\n<div class=\"read-time \"><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-6 col-xl-6   bs-column-dc207316cc818c792cb045815369fed2cd51ccbb bs-column---default     \"><figure class=\"wp-block-post-featured-image\"><img src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1.jpg?strip=all\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1.jpg?strip=all 1080w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1-270x300.jpg?strip=all 270w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1-922x1024.jpg?strip=all 922w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1-768x853.jpg?strip=all 768w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1.jpg?strip=all&amp;w=216 216w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1.jpg?strip=all&amp;w=432 432w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1.jpg?strip=all&amp;w=648 648w, https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/12\/contenthero-1.jpg?strip=all&amp;w=864 864w\" sizes=\"(max-width: 1080px) 100vw, 1080px\" \/><\/figure><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-e25m-section bs-section bs-section-786ae615426165a986a34f67161099cd28d93d90 bs-section---default 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aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"100%\" height=\"100%\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M28 16c0-6.627-5.373-12-12-12S4 9.373 4 16c0 5.628 3.875 10.35 9.101 11.647v-7.98h-2.474V16H13.1v-1.58c0-4.085 1.849-5.978 5.859-5.978.76 0 2.072.15 2.608.298v3.325c-.283-.03-.775-.045-1.386-.045-1.967 0-2.728.745-2.728 2.683V16h3.92l-.673 3.667h-3.247v8.245C23.395 27.195 28 22.135 28 16Z\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default bs-row--blog-inner-content-row\">\n<div class=\" bs-column col-sm-12 col-md-12 col-lg-8 col-xl-8   bs-column-aad9af344baf7a48a1c6ad36df430276017bab9f bs-column---default bs-column--blog-inner-left-content     \">\n<p class=\"has-praise-shadow-color has-text-color has-link-color wp-elements-d5c95781a0cf38b84aa0231d9cd09dd7\"><strong>R\u00e9sum\u00e9<\/strong><\/p>\n\n\n\n<p>L&rsquo;avenir du CX dans le domaine de la sant\u00e9 exige un changement consid\u00e9rable, passant d&rsquo;une friction bas\u00e9e sur les transactions \u00e0 une exp\u00e9rience personnalis\u00e9e, pr\u00e9dictive et empathique, le payeur intelligent.<\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>L&rsquo;imp\u00e9ratif de transformation&nbsp;: L&rsquo;exp\u00e9rience actuelle des soins de sant\u00e9 est d\u00e9finie par des frictions administratives, qui constituent un obstacle majeur \u00e0 l&rsquo;adoption r\u00e9ussie de l&rsquo;IA et n\u00e9cessitent une red\u00e9finition strat\u00e9gique du CX.<\/li>\n\n\n\n<li>La solution IA&nbsp;: L&rsquo;IA doit \u00eatre exploit\u00e9e pour simplifier le parcours des membres, en passant de la gestion des clics \u00e0 la fourniture de r\u00e9ponses personnalis\u00e9es et en parvenant \u00e0 \u00ab&nbsp;moins de clics, une meilleure prise en charge&nbsp;\u00bb.<\/li>\n\n\n\n<li>La confiance et la conformit\u00e9 sont essentielles&nbsp;: l&rsquo;\u00e9tablissement du mod\u00e8le de payeur intelligent n\u00e9cessite une base de donn\u00e9es s\u00e9curis\u00e9e et g\u00e9r\u00e9e de mani\u00e8re \u00e9thique, r\u00e9pondant aux pr\u00e9occupations critiques de la direction concernant l&rsquo;\u00e9thique de l&rsquo;IA dans les soins de sant\u00e9, la s\u00e9curit\u00e9 des donn\u00e9es et l&rsquo;interop\u00e9rabilit\u00e9 des syst\u00e8mes.<\/li>\n\n\n\n<li>L&rsquo;objectif final&nbsp;: Le succ\u00e8s se d\u00e9finit par le passage au-del\u00e0 des outils num\u00e9riques fragment\u00e9s pour tirer parti d&rsquo;une plateforme de soins de sant\u00e9 aliment\u00e9e par l&rsquo;IA qui anticipe les besoins individuels, \u00e9limine les obstacles et r\u00e9tablit la relation de confiance entre le payeur et le membre.<\/li>\n<\/ul>\n\n\n<div class=\"separator--long   \">\n    <hr>\n<\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Video 3: Fewer Clicks, Better Care | Sarah Donnelly\" src=\"https:\/\/player.vimeo.com\/video\/1131017846?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">S\u00e9rie de vid\u00e9os sur le payeur intelligent \u2013 Moins de clics, une meilleure prise en charge par Sarah Donnelly<\/figcaption><\/figure>\n\n\n\n<p>Les cinq \u00e0 dix derni\u00e8res ann\u00e9es dans le domaine des soins de sant\u00e9 ont \u00e9t\u00e9 marqu\u00e9es par un changement significatif de l&rsquo;\u00e9tat d&rsquo;esprit du public. La population assur\u00e9e aux \u00c9tats-Unis est, pour \u00eatre franc, de plus en plus frustr\u00e9e et en a assez de certains aspects de l&rsquo;exp\u00e9rience en mati\u00e8re de soins de sant\u00e9. Ils ont l&rsquo;impression que le syst\u00e8me fonctionne pour tout le monde <em>sauf pour<\/em> eux. Ce sentiment est plus qu\u2019anecdotique; les sondages confirment cette crise de confiance. L&rsquo;APAA et le Harris Poll ont r\u00e9cemment constat\u00e9 que plus de <strong>70&nbsp;% des adultes am\u00e9ricains estiment que le syst\u00e8me de sant\u00e9 ne r\u00e9pond pas \u00e0 leurs besoins<\/strong> d&rsquo;au moins une mani\u00e8re, les co\u00fbts \u00e9lev\u00e9s et la logistique confuse \u00e9tant les principales frustrations. (Source&nbsp;: <a href=\"https:\/\/www.aapa.org\/research\/patient-experience\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">APAA<\/a>)<\/p>\n\n\n\n<p>Cette fatigue collective pose un d\u00e9fi crucial pour les r\u00e9gimes d\u2019assurance maladie&nbsp;: r\u00e9tablir la confiance. La question \u00e0 laquelle nous devons r\u00e9pondre est fondamentale&nbsp;: comment pouvons-nous montrer aux membres que leur payeur les conna\u00eet, se soucie d&rsquo;eux et est l\u00e0 pour fournir exactement ce dont ils ont besoin?<\/p>\n\n\n\n<p>La r\u00e9ponse r\u00e9side dans l\u2019exploitation des nouvelles technologies, notamment l\u2019intelligence artificielle, pour passer d\u2019interactions transactionnelles et complexes \u00e0 une exp\u00e9rience personnalis\u00e9e, pr\u00e9dictive et empathique. C\u2019est une red\u00e9finition radicale et absolument n\u00e9cessaire de l\u2019exp\u00e9rience client (CX) en soins de sant\u00e9, qui nous m\u00e8ne vers l\u2019\u00e8re du payeur intelligent gr\u00e2ce \u00e0 une <a href=\"https:\/\/league.com\/fr\/equipes-dagents\/\" target=\"_blank\" rel=\"noreferrer noopener\">plateforme d\u00e9di\u00e9e \u00e0 l\u2019IA en sant\u00e9<\/a>. Cela d\u00e9montre le v\u00e9ritable potentiel de l&rsquo;IA dans les soins de sant\u00e9 num\u00e9riques.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Reconstruire la relation avec l\u2019IA<\/strong><\/h2>\n\n\n\n<p>Dans le syst\u00e8me traditionnel, l&rsquo;exp\u00e9rience des membres est synonyme de frictions administratives. Un membre se connecte pour v\u00e9rifier une demande de remboursement, essayant de comprendre ce qui lui a \u00e9t\u00e9 factur\u00e9, pourquoi cela n&rsquo;a pas \u00e9t\u00e9 couvert et o\u00f9 se situe l&rsquo;erreur. \u00c0 l&rsquo;heure actuelle, il s&rsquo;agit d&rsquo;un processus qui n\u00e9cessite beaucoup de clics, qui prend du temps et qui est \u00e9motionnellement \u00e9puisant, un labyrinthe de portails d\u00e9cousus et de documents confus.<\/p>\n\n\n\n<p>Notre objectif est simple&nbsp;: moins de clics, une meilleure prise en charge<strong>.<\/strong> Alors, nous avons demand\u00e9 comment l&rsquo;adoption de l&rsquo;IA dans les soins de sant\u00e9 pourrait simplifier l&rsquo;exp\u00e9rience des membres et amener directement les membres aux r\u00e9ponses qu&rsquo;ils recherchent?<\/p>\n\n\n\n<p>La solution commence par un engagement significatif. Les exp\u00e9riences doivent \u00eatre adapt\u00e9es \u00e0 la personne et \u00e0 son \u00e9tat de sant\u00e9 particulier. Les besoins d&rsquo;une personne atteinte d&rsquo;une maladie chronique complexe sont tr\u00e8s diff\u00e9rents de ceux d&rsquo;une personne devant subir un examen de routine. Nous devons servir un objectif, r\u00e9pondre \u00e0 un besoin particulier et, en fin de compte, permettre de vivre plus longtemps et en meilleure sant\u00e9. Car c&rsquo;est bien de cela qu&rsquo;il s&rsquo;agit&nbsp;: permettre aux gens de profiter pleinement de la vie qui leur a \u00e9t\u00e9 donn\u00e9e, de passer du temps avec leurs enfants, leurs proches, au lieu de passer du temps \u00e0 se disputer avec leur assureur.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-praise-shadow-color has-text-color has-link-color wp-elements-eb8a3c7e771ac20bd2a683a8cf73ba5c\"><strong>Transformer les donn\u00e9es en informations plus approfondies<\/strong><\/h2>\n\n\n\n<p>Pour atteindre ce niveau d&rsquo;hyperpersonnalisation, il ne faut pas partir de z\u00e9ro. Vous avez besoin d\u2019une base de donn\u00e9es riche, profonde et g\u00e9r\u00e9e de mani\u00e8re \u00e9thique. Nous avons beaucoup de chance chez League, car cela fait dix ans que nous nous concentrons sur les exp\u00e9riences des consommateurs en mati\u00e8re de soins de sant\u00e9. Ces dix ans \u00e0 nous concentrer sur la fa\u00e7on dont les gens interagissent avec les soins de sant\u00e9 nous ont donn\u00e9 une longueur d\u2019avance consid\u00e9rable.<\/p>\n\n\n\n<p>Nous avons des mod\u00e8les d&rsquo;apprentissage automatique en production qui ont trait\u00e9 un total de 100 p\u00e9taoctets de donn\u00e9es, et nous ne faisons que commencer. Cette base solide nous offre le point de d\u00e9part n\u00e9cessaire pour exploiter v\u00e9ritablement l&rsquo;IA de fa\u00e7ons nouvelles et innovantes, sur une plateforme d\u00e9di\u00e9e \u00e0 la s\u00e9curit\u00e9 et \u00e0 la conformit\u00e9. Ce d\u00e9vouement garantit que notre plateforme est s\u00e9curis\u00e9e et conforme \u00e0 des r\u00e9glementations complexes, telles que l&rsquo;HIPAA, ce qui permet de relever d&#8217;embl\u00e9e les d\u00e9fis li\u00e9s \u00e0 la s\u00e9curit\u00e9 des donn\u00e9es de sant\u00e9 et \u00e0 l&rsquo;\u00e9thique de l&rsquo;IA dans le secteur de la sant\u00e9.<\/p>\n\n\n\n<p>La valeur imm\u00e9diate de ces donn\u00e9es r\u00e9side dans leur simplicit\u00e9 d&rsquo;utilisation. En comprenant le contexte dans lequel un membre est entr\u00e9 sur la plateforme, en examinant tout ce qu\u2019il a consult\u00e9 auparavant, puis en faisant appara\u00eetre une interface conversationnelle qui demande \u00ab&nbsp;Comment pouvons-nous vous aider aujourd\u2019hui?&nbsp;\u00bb, nous passons imm\u00e9diatement au-del\u00e0 du point de friction. La force de l&rsquo;IA r\u00e9side dans sa capacit\u00e9 \u00e0 analyser de grandes quantit\u00e9s de donn\u00e9es pour reconna\u00eetre des mod\u00e8les et des relations, ce qui nous permet de fournir une assistance sp\u00e9cifique, opportune et hyper pertinente. Cette capacit\u00e9 est essentielle pour transformer le parcours du consommateur, car il est prouv\u00e9 que les solutions aliment\u00e9es par l&rsquo;IA am\u00e9liorent l&rsquo;engagement de l&rsquo;utilisateur en lui fournissant des recommandations individualis\u00e9es qui correspondent \u00e0 ses pr\u00e9f\u00e9rences et \u00e0 ses besoins particuliers. (Source : <a href=\"https:\/\/www.mckinsey.com\/industries\/healthcare\/our-insights\/harnessing-ai-to-reshape-consumer-experiences-in-healthcare\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">McKinsey<\/a>)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le parcours de sant\u00e9 personnalis\u00e9<\/strong><\/h2>\n\n\n\n<p>Notre approche de la personnalisation va au-del\u00e0 de simples donn\u00e9es. Nous sommes en train de cr\u00e9er ce que nous appelons le<strong> <\/strong>parcours sant\u00e9 (Health Story) pour chaque membre.<\/p>\n\n\n\n<p>Exploiter nos donn\u00e9es structur\u00e9es pour entra\u00eener un syst\u00e8me g\u00e9n\u00e9ratif capable de produire un r\u00e9cit personnalis\u00e9 et coh\u00e9rent pour chaque individu. Il comprend&nbsp;:<\/p>\n\n\n\n<ul role=\"list\" class=\"wp-block-list\">\n<li>Vos donn\u00e9es m\u00e9dicales historiques.  <\/li>\n\n\n\n<li>Vos mod\u00e8les d&rsquo;engagement avec les informations sur la sant\u00e9.<\/li>\n\n\n\n<li>Des informations sur les traits de votre personnalit\u00e9 qui pourraient avoir un impact sur les types de d\u00e9cisions que vous prenez.<\/li>\n\n\n\n<li>Vos centres d&rsquo;int\u00e9r\u00eat et vos loisirs.<\/li>\n<\/ul>\n\n\n\n<p>Ce r\u00e9cit complet et holistique nous permet d&rsquo;anticiper les besoins, d&rsquo;\u00e9viter les points de friction et d&rsquo;adapter le style de communication.<\/p>\n\n\n\n<p>L&rsquo;histoire est ensuite int\u00e9gr\u00e9e directement dans nos op\u00e9rations. Tous les flux de travail de nos agents utiliseront cette histoire pour d\u00e9terminer les bonnes options \u00e0 pr\u00e9senter et le bon chemin \u00e0 suivre pour orienter le membre. Par exemple, 62&nbsp;% des Am\u00e9ricains estiment que les factures de soins de sant\u00e9 ne sont pas claires ou faciles \u00e0 comprendre. (<a href=\"https:\/\/www.prnewswire.com\/news-releases\/patient-frustration-surges-americans-struggle-with-broken-healthcare-system-302072150.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Enqu\u00eate MDVIP\/Ipsos<\/a>)<\/p>\n\n\n\n<p>Si le dossier m\u00e9dical indique qu&rsquo;un membre est tr\u00e8s inquiet au sujet des co\u00fbts et pr\u00e9f\u00e8re discuter en ligne plut\u00f4t que par t\u00e9l\u00e9phone, le syst\u00e8me veille \u00e0 ce qu&rsquo;il re\u00e7oive un sommaire clair et d\u00e9taill\u00e9 des co\u00fbts par clavardage, de mani\u00e8re proactive et imm\u00e9diate, lui \u00e9vitant ainsi d&rsquo;avoir \u00e0 chercher ou appeler \u00e0 propos d&rsquo;une facture complexe. Cette intervention proactive est essentielle pour am\u00e9liorer l\u2019exp\u00e9rience du patient.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Faire dispara\u00eetre les t\u00e2ches administratives<\/strong><\/h2>\n\n\n\n<p>La simplification, voire l\u2019\u00e9limination, d\u2019une grande partie du processus administratif ne fait pas qu\u2019am\u00e9liorer l\u2019exp\u00e9rience des membres&nbsp;: elle leur redonne du temps et de la disponibilit\u00e9 au quotidien.  <\/p>\n\n\n\n<p>Imaginez un agent d&rsquo;IA qui se connecte, t\u00e9l\u00e9charge vos r\u00e9clamations complexes, converse avec votre payeur et obtient la r\u00e9solution de cette r\u00e9clamation. Comparez cette situation \u00e0 la v\u00f4tre (ou \u00e0 celle de n&rsquo;importe quel parent actif), qui essaie de trouver le temps de s&rsquo;occuper de ses enfants, de son travail et de son foyer. Nous savons que pr\u00e8s d&rsquo;un quart des membres d\u00e9clarent avoir retard\u00e9 des soins ou y avoir renonc\u00e9 en raison de la charge administrative qui leur est impos\u00e9e, comme le fait de devoir remplir des formulaires ou de devoir contester des factures. (Source&nbsp;: <a href=\"https:\/\/pmc.ncbi.nlm.nih.gov\/articles\/PMC8522557\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Recherche sur les services de sant\u00e9<\/a>)<\/p>\n\n\n\n<p>La charge administrative est r\u00e9elle. Ce n\u2019est pas seulement frustrant, cela peut avoir des impacts concrets sur la sant\u00e9.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Faciliter les soins de sant\u00e9, c&rsquo;est les am\u00e9liorer<\/strong><\/h2>\n\n\n\n<p>Il y a une valeur ajout\u00e9e si profonde que nous pouvons apporter \u00e0 la vie des gens simplement en \u00e9liminant ces obstacles. Lorsque les gens sont inquiets pour la sant\u00e9 de leur famille, ils ne devraient pas avoir \u00e0 s&rsquo;inqui\u00e9ter \u00e9galement de la paperasserie complexe.  <\/p>\n\n\n\n<p>Notre accent sur les exp\u00e9riences de soins de sant\u00e9 humaine au cours de la derni\u00e8re d\u00e9cennie nous a donn\u00e9 un point de d\u00e9part unique et avantageux. L&rsquo;avenir de l&rsquo;exp\u00e9rience client (CX) en sant\u00e9 ne sera pas d\u00e9fini par des outils num\u00e9riques incr\u00e9mentiels, mais par des plateformes intelligentes qui comprennent les individus de fa\u00e7on si compl\u00e8te qu&rsquo;elles peuvent anticiper leurs besoins et \u00e9liminer la friction avant m\u00eame qu&rsquo;elle ne survienne. C\u2019est ainsi que nous restaurons la relation entre le payeur et le membre, \u00e9tablissant le payeur intelligent comme un partenaire ax\u00e9 sur la sant\u00e9 et le bien-\u00eatre \u00e0 vie, propuls\u00e9 par une <a href=\"https:\/\/league.com\/fr\/equipes-dagents\/\">plateforme robuste d\u2019IA en sant\u00e9<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-a640aaa46131817f26ff9460c1865ef893057cbf bs-div---default bs-div--blog-inner-gated-block\"><style>.bs-div.bs-div-a640aaa46131817f26ff9460c1865ef893057cbf{ background-color: #f3efed;} <\/style><div class=\"bs-div__inner     \">\n<div class=\"bs-blurb \"><div class=\"bs-blurb__container theme-dark\"><div class=\"bs-blurb__image\"><figure><picture><img class=\"none img-fluid\" src=\"https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/10\/Resource-Tile-demowebinarAI.png?strip=all&w=1920\" alt=\"\"\/><\/picture><\/figure><\/div><div class=\"bs-blurb__eyebrow\"><span\/><\/div><div class=\"bs-blurb__title\"><h4><strong>Voir les \u00e9quipes d&rsquo;agents League\u2122 en action<\/strong><\/h4><\/div><div class=\"bs-blurb__description\"><p>Soyez parmi les premiers \u00e0 d\u00e9couvrir une nouvelle \u00e8re d\u2019engagement des consommateurs en mati\u00e8re de sant\u00e9. Dans cet enregistrement \u00e0 la demande, d\u00e9couvrez comment les \u00e9quipes d&rsquo;agents League\u2122 simplifient les avantages, comblent les lacunes en mati\u00e8re de soins et offrent des exp\u00e9riences de sant\u00e9 personnalis\u00e9es et connect\u00e9es qui favorisent de meilleurs r\u00e9sultats.<\/p><\/div><div class=\"bs-blurb__read-more\"><a class=\"bs-blurb__trigger\" href=\"https:\/\/league.com\/resource\/next-gen-ai-webinar\/\" target=\"_blank\" rel=\"noopener noreferrer\">  Regardez  <\/a><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<style> .bs-div--blog-inner-gated-block .bs-blurb__title::before { content: 'Video'; } <\/style>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12 col-md-12  col-lg-4 col-xl-4   bs-column-88d3ef2f2d5d799ef5ebf0228afb78c74ce8a6e3 bs-column---default     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-81e3d50f006e13a43815198f1b3c0c81a2b63371 bs-div---default bs-div--blog-inner-sidebar\"><div class=\"bs-div__inner     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-f8ac41d4511a37769454d4351a961962df9cb2dc bs-div---default bs-div--blog-inner-form\"><style>.bs-div.bs-div-f8ac41d4511a37769454d4351a961962df9cb2dc{ background-color: #f9f7f6;} <\/style><div class=\"bs-div__inner     \"><section class=\"blog-newsletter-form\" data-blog-newsletter-form>\n    <form id=\"pardot-form-newsletter\" class=\"form custom-form-handler\" action=\"https:\/\/go.league.com\/l\/262642\/2026-02-02\/7sf9b8\" method=\"post\"\n    accept-charset=\"UTF-8\" novalidate>\n    \n        <h5 class=\"form-inner-title\">Des soins intelligents dans votre bo\u00eete mail<\/h5>\n        <p class=\"form-inner-description\">Abonnez-vous d\u00e8s maintenant pour recevoir les derni\u00e8res actualit\u00e9s sur les produits et les informations de League.<\/p>\n\n        <!-- Visible required fields -->\n\n        <p class=\"form-field email required\">\n            <label for=\"email\">Adresse de courriel professionnelle<\/label>\n            <input type=\"email\" id=\"email\" name=\"email\" required placeholder=\"Adresse de courriel professionnelle*\" \/>\n        <\/p>\n        \n        <!-- Optional location fields -->\n        <p class=\"form-field country\" hidden>\n            <label for=\"country\">Country<\/label>\n            <input type=\"text\" id=\"country\" name=\"country\" placeholder=\"Country\" \/>\n        <\/p>\n\n        <p class=\"form-field state\" hidden>\n            <label for=\"state\">State<\/label>\n            <input type=\"text\" id=\"state\" name=\"state\" placeholder=\"State\" \/>\n        <\/p>\n\n        <!-- Hidden metadata\/UTMs (names match your mappings) -->\n        <input type=\"hidden\" name=\"utm term\" id=\"utm_term\" \/>\n        <input type=\"hidden\" name=\"utm campaign id\" id=\"utm_campaign_id\" \/>\n        <input type=\"hidden\" name=\"gaclientid\" id=\"gaclientid\" \/>\n        <input type=\"hidden\" name=\"referral url\" id=\"referral_url\" \/>\n        <input type=\"hidden\" name=\"utm content\" id=\"utm_content\" \/>\n        <input type=\"hidden\" name=\"utm source\" id=\"utm_source\" \/>\n        <input type=\"hidden\" name=\"utm medium\" id=\"utm_medium\" \/>\n        <input type=\"hidden\" name=\"utm campaign\" id=\"utm_campaign\" \/>\n        <input type=\"hidden\" name=\"last conversion page url\" id=\"last_conv_url\" \/>\n        <input type=\"hidden\" name=\"first conversion page url\" id=\"first_conv_url\" \/>\n\n        <!-- First-touch UTMs (only set once per browser) -->\n        <input type=\"hidden\" name=\"first utm term\" id=\"first_utm_term\" \/>\n        <input type=\"hidden\" name=\"first utm source\" id=\"first_utm_source\" \/>\n        <input type=\"hidden\" name=\"first utm medium\" id=\"first_utm_medium\" \/>\n        <input type=\"hidden\" name=\"first utm content\" id=\"first_utm_content\" \/>\n        <input type=\"hidden\" name=\"first utm campaign\" id=\"first_utm_campaign\" \/>\n\n        <input type=\"hidden\" id=\"newsletter_form_started_at\" value=\"\" \/>\n\n        <!-- Honeypot to deter bots -->\n        <p style=\"position:absolute; 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Apprenez les tactiques de personnalisation bas\u00e9es sur 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