{"id":23913,"date":"2023-10-17T11:57:14","date_gmt":"2023-10-17T16:57:14","guid":{"rendered":"https:\/\/league.com\/etude-de-cas\/"},"modified":"2026-02-22T18:19:37","modified_gmt":"2026-02-22T23:19:37","slug":"etude-de-cas","status":"publish","type":"page","link":"https:\/\/league.com\/fr\/etude-de-cas\/","title":{"rendered":"\u00c9tude de cas"},"content":{"rendered":"\n<section class=\"wp-block-e25m-section bs-section bs-section-8f0c4c433597afd4008b1e498be3778ac22191f6 bs-section---default bs-section--provider-content-wrapper-for-sidebar bs-section--provider-use-case-pp\"><div class=\"container-fluid\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-lg-0   bs-column-0a3cd7fab4e83a78be5d3460d202358ff8c900f2 bs-column---default     \">\n<section class=\"wp-block-e25m-section bs-section bs-section-ceebb54e44899398e8372c349865291b2d404f50 bs-section---default bs-section--provider-sidebar\"><style>.bs-section.bs-section-ceebb54e44899398e8372c349865291b2d404f50{ background-color: #250d53;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-0   bs-column-bc72b4d4a60c05ed3ce61b010a4a6d467a6041c5 bs-column---default     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-ff1d125c20d7ac4d94bb6c111f399a9b7a698fbe bs-div---default\"><style><\/style><div class=\"bs-div__inner d-flex justify-content-center align-items-center    \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2022\/09\/HP-Payer-Icon-Inverted.png?strip=all&w=1920' class='img-fluid' alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n\n\n\n<h2>Payeurs<\/h2>\n\n\n<nav class=\"menu-payers-inner-menu-french-container\" aria-label=\"Sidebar Menu\"><ul id=\"menu-payers-inner-menu-french\" class=\"provider-inner-menu\"><li id=\"menu-item-24129\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24129\"><a href=\"https:\/\/league.com\/fr\/payeurs\/\">Payeurs<\/a><\/li>\n<li id=\"menu-item-24130\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24130\"><a href=\"https:\/\/league.com\/fr\/secteurs-dactivite\/\">Secteurs d\u2019activit\u00e9<\/a><\/li>\n<li id=\"menu-item-24153\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24153\"><a href=\"https:\/\/league.com\/fr\/libre-service\/\">Cas d\u2019utilisation<\/a><\/li>\n<li id=\"menu-item-24128\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24128\"><a href=\"https:\/\/league.com\/fr\/etude-de-cas\/\">\u00c9tude de cas<\/a><\/li>\n<li id=\"menu-item-24127\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-24127\"><a href=\"https:\/\/league.com\/fr\/commencez\/\">Commencez<\/a><\/li>\n<\/ul><\/nav>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button-p-btn-180fd77fd22c88e63f404fef53ccb01f1fbfc260\"><style>.bs-pro-button-p-btn-180fd77fd22c88e63f404fef53ccb01f1fbfc260 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\"><\/a><\/span>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section id=\"section-one\" class=\"wp-block-e25m-section bs-section bs-section-722afab466ef6c7710aebc5288744dae5391df3f bs-section---default bs-section--provider-container-section bs-section--provider-banner bs-section--provider-pp bs-section--scroll-to-section\"><style>.bs-section.bs-section-722afab466ef6c7710aebc5288744dae5391df3f{ background-color: #f3efed;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row justify-content-end  bs-row---default\">\n<div class=\" bs-column col-sm-12  col-md-0 col-lg-9   bs-column-fee88dd7a42ce0a532726664056ee15141e1e6ce bs-column---default     \">\n<h1 class=\"wp-block-heading has-text-align-center has-praise-shadow-color has-text-color\">Une nouvelle g\u00e9n\u00e9ration d&rsquo;exp\u00e9riences pour les membres<\/h1>\n\n\n\n<p class=\"has-text-align-center has-praise-shadow-color has-text-color\">Une organisation mixte de payeurs et de prestataires de services, chef de file dans son secteur, cherchait \u00e0 cr\u00e9er une exp\u00e9rience r\u00e9ellement diff\u00e9renci\u00e9e pour ses membres. D\u00e9couvrez comment ils se sont associ\u00e9s \u00e0 League pour acc\u00e9l\u00e9rer la transformation num\u00e9rique et permettre un acc\u00e8s fluide \u00e0 des ressources pr\u00e9cieuses pour leurs membres.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--primary bs-pro-button-p-btn-d18a708d95d9e6d079b1865fc730cdbc422deb93\"><style>.bs-pro-button-p-btn-d18a708d95d9e6d079b1865fc730cdbc422deb93 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/go.league.com\/health-case-study\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Obtenir l&rsquo;\u00e9tude de cas<\/a><\/span>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section id=\"timeline\" class=\"wp-block-e25m-section bs-section bs-section-fdd8b3899b31b45ef4ff06caa7f1c93e0c94bedb bs-section---default bs-section--patient-use-case-timeline\"><style>.bs-section.bs-section-fdd8b3899b31b45ef4ff06caa7f1c93e0c94bedb{ background-color: #f9f7f6;} <\/style><div class=\"container-fluid\">\n<div class=\"wp-block-e25m-row bs-row row justify-content-end  bs-row---default\">\n<div class=\" bs-column  col-xl-6 col-sm-12 col-lg-5   bs-column-9847fb3917f02a82f482b73107816722efe9a5c5 bs-column---default bs-column--content     \">\n<div class=\"wp-block-e25m-div bs-div bs-div-fbb78b887198cd909a1c6b39ec7a8acda89e2bef bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-card bs-card---default bs-card--patient-use-case-timeline\"><div class=\"bs-card__container \"><div class=\"bs-card__title\"><h2>LE PROBL\u00c8ME<\/h2><\/div><div class=\"bs-card__subtitle\"><h3>Unifier les ressources pour engager les membres<\/h3><\/div><div class=\"bs-card__description\"><p>Cette organisation de premier plan a reconnu la n\u00e9cessit\u00e9 d&rsquo;une exp\u00e9rience num\u00e9rique plus unifi\u00e9e pour rassembler toutes les ressources, dans le bon contexte, afin que les membres puissent plus facilement trouver et exploiter ce qui est \u00e0 leur disposition. Ne pas le faire entra\u00eenerait la frustration des membres, une mauvaise utilisation des prestations et une attrition, car les clients et les membres auraient du mal \u00e0 reconna\u00eetre la valeur de ces services et se tourneraient vers d&rsquo;autres solutions num\u00e9riques \u00e9mergentes ou marques.<\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-5f16848f45daf179218cc98386a1a558614bc52b bs-div---default bs-div--patient-use-case-timeline\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2026\/02\/img1-highmark-theproblem-1-1.png?strip=all&w=1920' class='img-fluid' alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-fbb78b887198cd909a1c6b39ec7a8acda89e2bef bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-card bs-card---default bs-card--patient-use-case-timeline\"><div class=\"bs-card__container \"><div class=\"bs-card__title\"><h2>LA SOLUTION<\/h2><\/div><div class=\"bs-card__subtitle\"><h3>Une exp\u00e9rience de navigation ax\u00e9e sur les membres<\/h3><\/div><div class=\"bs-card__description\"><p>Cette grande organisation mixte payeurs et fournisseurs a tir\u00e9 parti de notre plateforme pour lancer des exp\u00e9riences qui aident les membres \u00e0 trouver les ressources les plus pertinentes et \u00e0 les guider dans un parcours de sant\u00e9 personnalis\u00e9 bas\u00e9 sur leurs besoins et objectifs de sant\u00e9 les plus urgents. La solution offre une exp\u00e9rience qui met en avant les actions suivantes les plus pertinentes pour chaque individu, augmentant ainsi l&rsquo;engagement, la satisfaction et la capacit\u00e9 \u00e0 influencer les r\u00e9sultats de sant\u00e9.<\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-c6670c39e04c79f3dce7e1e155b1048803cc1e81 bs-div---default bs-div--patient-use-case-timeline\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2023\/10\/Case-Study-Highmark-Solution.png?strip=all&w=1920' class='img-fluid' alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-fbb78b887198cd909a1c6b39ec7a8acda89e2bef bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-card bs-card---default bs-card--patient-use-case-timeline\"><div class=\"bs-card__container \"><div class=\"bs-card__title\"><h2>LA VALEUR<\/h2><\/div><div class=\"bs-card__subtitle\"><h3>Une solution qui profite \u00e0 tous<\/h3><\/div><div class=\"bs-card__description\"><p>Cr\u00e9er une nouvelle exp\u00e9rience num\u00e9rique en tenant compte de tous les intervenants \u00e9tait extr\u00eamement important pour son organisation. Ensemble, nous avons con\u00e7u des solutions qui se d\u00e9marquent sur le march\u00e9, sont \u00e9tablies pour un succ\u00e8s \u00e0 long terme et sont vraiment b\u00e9n\u00e9fiques pour toutes les parties, y compris leurs clients commerciaux et leurs membres.<\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-f52b59bdff82173bd7a4aac920a00e0b0a64d562 bs-div---default bs-div--patient-use-case-timeline\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2023\/10\/Case-study-Value.png?strip=all&w=1920' class='img-fluid' alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-fbb78b887198cd909a1c6b39ec7a8acda89e2bef bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-card bs-card---default bs-card--patient-use-case-timeline\"><div class=\"bs-card__container \"><div class=\"bs-card__title\"><h2>\u00c9VOLUTION DU PARTENARIAT<\/h2><\/div><div class=\"bs-card__subtitle\"><h3>Une strat\u00e9gie de croissance pluriannuelle pour un impact continu<\/h3><\/div><div class=\"bs-card__description\"><p>La strat\u00e9gie du client rassemble les payeurs, les prestataires, les innovateurs technologiques et les<br\/>Des organismes communautaires pour b\u00e2tir un \u00e9cosyst\u00e8me de sant\u00e9 meilleur pour tous. Ils se sont associ\u00e9s \u00e0 la Ligue parce qu&rsquo;ils nous font confiance pour les aider \u00e0 concr\u00e9tiser cette vision, et nous avons travaill\u00e9 ensemble \u00e0 l&rsquo;\u00e9laboration d&rsquo;une feuille de route pluriannuelle pour y parvenir.<\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-664e7cc5f356b4fdb9c20e735bb89a503d7e635c bs-div---default bs-div--patient-use-case-timeline\"><style>.bs-div.bs-div-664e7cc5f356b4fdb9c20e735bb89a503d7e635c {\n                                background-image: linear-gradient(90deg, #ffffff 39%, #f9f7f6 40%);}<\/style><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2022\/09\/PlatformPg-Img.jpg?strip=all&w=1920' class='img-fluid' alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-fbb78b887198cd909a1c6b39ec7a8acda89e2bef bs-div---default\"><div class=\"bs-div__inner     \">\n<div class=\"bs-card bs-card---default bs-card--patient-use-case-timeline\"><div class=\"bs-card__container \"><div class=\"bs-card__title\"><h2>R\u00e9sultats initiaux<\/h2><\/div><div class=\"bs-card__subtitle\"><h3>Rationalisation du d\u00e9lai de mise sur le march\u00e9 et des revenus<\/h3><\/div><div class=\"bs-card__description\"><p>Gr\u00e2ce \u00e0 la puissance de notre plateforme CX et \u00e0 un partenariat solide en place, nous avons lanc\u00e9 la premi\u00e8re version de notre solution conjointe en <strong>six mois<\/strong>. Nous avons travaill\u00e9 en \u00e9troite collaboration avec l&rsquo;\u00e9quipe cliente et offert un soutien continu pour renforcer leur lancement et assurer un succ\u00e8s durable. En quelques mois, ils ont commenc\u00e9 \u00e0 gagner de nouveaux clients, \u00e0 \u00e9largir les relations existantes et \u00e0 r\u00e9engager d&rsquo;anciens comptes, ce qui a conduit \u00e0 des revenus suppl\u00e9mentaires importants chaque ann\u00e9e et \u00e0 des milliers de nouveaux membres avec lesquels ils peuvent interagir et obtenir de meilleurs r\u00e9sultats en mati\u00e8re de sant\u00e9.<\/p><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-e25m-div bs-div bs-div-f52b59bdff82173bd7a4aac920a00e0b0a64d562 bs-div---default bs-div--patient-use-case-timeline\"><div class=\"bs-div__inner     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2023\/10\/Case-study-Results.png?strip=all&w=1920' class='img-fluid' alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\" bs-column col-sm-12  col-xl-6 col-lg-7   bs-column-67622fff20823bdfafd2bc133c8d2babc800b4b9 bs-column---default bs-column--media-element     \">\n<p><\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n\n\n\n\n<section id=\"section-six\" class=\"wp-block-e25m-section bs-section bs-section-f666dfea7ff3847a44e46d1f80c6d3c7bb5a8eb1 bs-section---default bs-section--provider-customer-experience bs-section--provider-container-section bs-section--provider-pp\"><style>.bs-section.bs-section-f666dfea7ff3847a44e46d1f80c6d3c7bb5a8eb1{ background-color: #250d53;} <\/style><div class=\"container-fluid\">\n<div class=\"wp-block-e25m-row bs-row row justify-content-end  bs-row---default\">\n<div class=\" bs-column col-sm-12  col-md-12 col-lg-12   bs-column-f4f9e04dd4d1e5499dc33e071ed2a95522d60688 bs-column---default bs-column--latest-main-wrapper     \">\n<div class=\"wp-block-e25m-row bs-row row  bs-row---default\">\n<div class=\" bs-column  col-xl-6 col-sm-6 col-md-6   bs-column-a147bbb48b29f1a4a156dfa690e500d21714878e bs-column---default     \"><div class='media-elements bs-media-element---default enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img src='https:\/\/e3r429ujnza.exactdn.com\/wp-content\/uploads\/2025\/08\/BLOG_-From-Portals-to-Platforms_-How-Healthcare-Is-Reimagining-the-Consumer-Experience-2.jpg?strip=all&w=1920' class='img-fluid' alt='' title=''  \/>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div><\/div>\n\n\n\n<div class=\" bs-column  col-xl-6 col-sm-6 col-md-6   bs-column-dc653d6d3d068e5c52f1845d82c92c023986cae3 bs-column---default bs-column--content     \">\n<h2 class=\"wp-block-heading has-pure-white-color has-text-color\">Lire l&rsquo;\u00e9tude de cas compl\u00e8te<\/h2>\n\n\n\n<p class=\"has-pure-white-color has-text-color\">D\u00e9couvrez comment les deux organisations pr\u00e9voient offrir ensemble un impact continu.<\/p>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--secondary-type-two bs-pro-button-p-btn-ccfcd593b50882b01593c80cce3367dc57ef1eb1\"><style>.bs-pro-button-p-btn-ccfcd593b50882b01593c80cce3367dc57ef1eb1 .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/go.league.com\/health-case-study\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Obtenir l&rsquo;\u00e9tude de cas<\/a><\/span>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n\n\n<section class=\"wp-block-e25m-section bs-section bs-section-103b1995be22c146e4186464de9575bbaf5a5f8c bs-section---default bs-section--cta bs-section--provider-use-case-pp\"><style>.bs-section.bs-section-103b1995be22c146e4186464de9575bbaf5a5f8c{ background-color: #19063a;} <\/style><div class=\"container\">\n<div class=\"wp-block-e25m-row bs-row row justify-content-center  bs-row---default\">\n<div class=\" bs-column col-sm-12 col-lg-8   bs-column-af2650be9ff8a676cd33ddc885a89c6a3aaf3cd2 bs-column---default     \">\n<h2 class=\"wp-block-heading has-text-align-center has-pure-white-color has-text-color\">S&rsquo;appuyer sur League pour offrir aux membres une exp\u00e9rience de nouvelle g\u00e9n\u00e9ration.<\/h2>\n\n\n\n<span class=\"bs-pro-button bs-pro-button---default bs-pro-button--secondary-type-two bs-pro-button-p-btn-a2fc13ad741e4e734ba77ee389d5b63314e78cbe\"><style>.bs-pro-button-p-btn-a2fc13ad741e4e734ba77ee389d5b63314e78cbe .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/league.com\/fr\/commencez\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Nous contacter<\/a><\/span>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":23085,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"show_custom_date":false,"custom_date":"","manual_authors_enabled":false,"manual_authors":"","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","footnotes":""},"class_list":["post-23913","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c9tude de cas : Propulser une exp\u00e9rience membre de nouvelle g\u00e9n\u00e9ration| League<\/title>\n<meta name=\"description\" content=\"Comment le principal assureur-fournisseur a tir\u00e9 parti de la plateforme CX de League pour offrir une exp\u00e9rience de nouvelle g\u00e9n\u00e9ration \u00e0 ses membres.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/league.com\/fr\/etude-de-cas\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9tude de cas : Propulser une exp\u00e9rience membre de nouvelle g\u00e9n\u00e9ration| League\" \/>\n<meta property=\"og:description\" content=\"Comment le principal assureur-fournisseur a tir\u00e9 parti de la plateforme CX de League pour offrir une exp\u00e9rience de nouvelle g\u00e9n\u00e9ration \u00e0 ses membres.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/league.com\/fr\/etude-de-cas\/\" \/>\n<meta property=\"og:site_name\" content=\"League\" 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