2018 was a stellar year for League and it’s been amazing to see our hard work recognized through the most prestigious awards around the world. We were named one of the most sought-after startups by LinkedIn, a 2018 Company to Watch by Deloitte and one of the world’s most innovative fintech companies by KPMG (for the third year in a row!). Now, I’m excited to share that we’re building on that momentum with the Bronze Stevie Award for Best Customer Satisfaction strategy.
The Stevie Awards are the world’s premier sales and customer service awards, with thousands of entries across hundreds of categories. This accolade is a testament to the countless hours our customer service team puts into delivering a killer experience designed to help employees easily understand and use their benefits while simplifying admin work for employers.
The numbers speak for themselves: we have a stratospheric 84 net promoter score (compared to a dismal industry average of 8). League users give our customer care team 4.7 out of 5 stars, with an average live chat response time of less than 10 seconds — resulting in a 90% decrease in HR/benefits inquiries for employers. With hundreds of customers and tens of thousands of League members, that’s an incredible accomplishment.
Building a product and delivering an experience that customers use and love is no easy feat. But the dream team at League has shown that they will stop at nothing to achieve our mission of empowering people to live happier, healthier lives. As we expand our geographic footprint across North America and Europe, we’re going to find new ways to better our serve our customers and deliver the personalized, always-on partnership that sets us apart. I couldn’t be more proud of our team and look forward to another epic year in 2019.